Archived listing. The details below describe a past opening.
Position Title: QC Operations Excellence Lead
Location: Brampton, Ontario (On-Site)
Primary Work Location: Pickering, Ontario (On-Site)
Employment Type: Full-Time
Work Schedule: Monday to Friday | 9:00 AM – 5:30 PM
Salary Range: $80,000 - $100,000
Work Location Flexibility: The successful candidate will initially work from the Company's Head Office in Brampton. However, the primary work location may be changed to the Company's Pickering facility or another Company location based on business requirements and operational needs.
Company Description: Nanz Pharma is a globally respected Canadian healthcare company specializing in the development and manufacturing of medical devices, pharmaceuticals, and Natural Health Products (NHPs). With a strong focus on innovation, quality, and regulatory excellence, the organization is committed to delivering safe, effective, and affordable healthcare solutions that improve the quality of life for people around the world.
Driven by a culture of integrity, accountability, and continuous improvement, Nanz Pharma partners with customers, healthcare professionals, and communities to develop products that meet the highest global quality and compliance standards. The company's vision is to provide trusted healthcare solutions built on quality, innovation, and excellence, while fostering an environment where talented professionals can contribute to meaningful advancements in healthcare and long-term global growth.
Position Summary: The QC Operations Excellence Lead is responsible for driving operational excellence, continuous improvement, and compliance across Quality Control operations. The role provides technical and operational leadership to optimize QC processes, improve laboratory efficiency, strengthen quality systems, and support consistent compliance with applicable regulatory requirements.
The QC Operations Excellence Lead works collaboratively with Quality Assurance, Manufacturing, Regulatory Affairs, Engineering, Validation, and other cross-functional teams to identify operational risks, resolve quality issues, improve processes, and maintain a state of inspection readiness.
This position plays a key role in establishing standardized and efficient QC processes, monitoring operational performance, supporting investigations and CAPA activities, and implementing sustainable improvements that enhance quality, productivity, and business performance.
Key Responsibilities
- QC Operations & Operational Excellence: Lead and support initiatives to improve the efficiency, effectiveness, consistency, and compliance of Quality Control operations.
- Process Improvement: Identify opportunities to streamline QC workflows, eliminate inefficiencies, reduce operational risks, and improve turnaround times while maintaining product quality and regulatory compliance.
- Quality Control Support: Provide operational and technical support for QC activities, including the testing and release of raw materials, in-process materials, finished products, and other applicable samples.
- GMP & Regulatory Compliance: Ensure QC processes and activities are performed in accordance with GMP, FDA, Health Canada, applicable regulatory requirements, and established company procedures.
- Investigations & CAPA: Lead and support investigations related to deviations, non-conformances, out-of-specification (OOS) results, out-of-trend (OOT) results, and other quality events. Support the development, implementation, and effectiveness monitoring of CAPAs.
- Root Cause Analysis: Apply structured problem-solving methodologies, including Root Cause Analysis, 5-Why, Fishbone Analysis, FMEA, and risk assessment, to identify root causes and implement sustainable corrective actions.
- Quality Systems & Documentation: Ensure QC records, laboratory documentation, investigations, procedures, and related quality records are accurate, complete, traceable, and maintained in accordance with established document control and data integrity requirements.
- Audit & Inspection Readiness: Support internal audits, customer audits, regulatory inspections, and other quality assessments by maintaining QC operations, records, systems, and facilities in a state of continuous inspection readiness.
- Laboratory Equipment & Systems: Support the effective management of QC laboratory equipment and systems, including calibration, qualification, maintenance, troubleshooting, and continuous improvement activities.
- Performance Monitoring & KPIs: Establish and monitor QC operational metrics and key performance indicators to identify trends, evaluate performance, and support data-driven decision-making.
- Continuous Improvement Initiatives: Lead and participate in continuous improvement projects designed to improve laboratory performance, quality, productivity, compliance, and resource utilization.
- Change Control: Lead and support change control activities related to QC processes, laboratory equipment, analytical methods, systems, procedures, and operational improvements.
- Cross-Functional Collaboration: Work closely with Quality Assurance, Manufacturing, Regulatory Affairs, Engineering, Validation, Supply Chain, and other departments to resolve operational challenges and achieve quality and business objectives.
- Training & Development: Support the development and delivery of training programs related to QC procedures, GMP requirements, laboratory practices, quality systems, and operational excellence.
- Team Leadership & Coaching: Provide guidance, coaching, and technical support to QC personnel while promoting a culture of accountability, collaboration, continuous improvement, and quality excellence.
Key Requirements
- Bachelor’s degree in Chemistry, Biochemistry, Biology, Pharmaceutical Sciences, or a related scientific discipline.
- Minimum 5 years of progressive experience in Quality Control, laboratory operations, or a related function within a pharmaceutical, medical device, NHP, or other regulated manufacturing environment.
- Demonstrated experience in a leadership, supervisory, or operational excellence capacity within a regulated environment.
- Strong working knowledge of GMP, FDA, Health Canada, and applicable regulatory requirements.
- Hands-on experience with pharmaceutical laboratory testing, QC processes, laboratory equipment, and controlled documentation systems.
- Experience with Quality Management Systems (QMS), deviations, investigations, OOS/OOT, CAPA, change controls, risk assessments, and audit readiness.
- Demonstrated experience in continuous improvement, process optimization, root cause analysis, and quality improvement initiatives.
- Strong analytical, problem-solving, communication, leadership, organizational, and cross-functional collaboration skills.
- Ability to work effectively in a fast-paced, regulated manufacturing environment and manage multiple priorities while maintaining a high standard of quality and compliance.
Preferred Competencies
- Quality Control operational excellence and continuous improvement.
- Pharmaceutical laboratory operations and quality systems.
- GMP, FDA, Health Canada, and regulatory compliance.
- Quality Management Systems (QMS) and controlled documentation.
- Deviation, OOS/OOT, investigation, CAPA, and change control management.
- Root Cause Analysis, FMEA, 5-Why, Fishbone Analysis, and risk management methodologies.
- Audit and regulatory inspection readiness.
- Data integrity and laboratory compliance.
- QC performance metrics, KPI development, and data-driven decision-making.
- Process optimization and Lean/Operational Excellence methodologies.
- Cross-functional leadership, coaching, and stakeholder engagement.
Hiring Process
- Nanz Pharma does not use AI in candidate screening or selection - all hiring decisions are human-led.
- Interviewed candidates will be informed of hiring decisions within 45 days.
Why Join Us
Join a collaborative, global team helping build the future of pharmaceutical manufacturing, medical devices, and healthcare innovation. Play a key role in strengthening quality systems, ensuring regulatory compliance, supporting customer and product growth, and building a culture of quality and operational excellence across a growing organization.
