Customer Service Clerk
- South Stormont, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Have a minimum of 1 year of experience in a similar position
- Posting language
- English
- Posted
Original job description
Your route
As a Customer Service clerk you will be responsible for handling returns and warranties at the distribution center.
This is a regular full-time position located in Long Sault
We offer a competitive salary, an attractive benefits package, and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.
Your Main Responsibilities
To Join Our Team, You Must, Among Other Things
The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!
As a Customer Service clerk you will be responsible for handling returns and warranties at the distribution center.
This is a regular full-time position located in Long Sault
We offer a competitive salary, an attractive benefits package, and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.
Your Main Responsibilities
- Follow up with customers on product recalls issued by headquarters
- Conduct necessary research for all customer credit requests
- Request return authorizations from suppliers and complete the appropriate forms
- Manage supplier return warranties
To Join Our Team, You Must, Among Other Things
- Have a minimum of 1 year of experience in a similar position
- Have a very good knowledge of Excel as well as knowledge of AS400 and Access (an asset)
The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!
More about this job
Responsibilities
Follow up with customers regarding product recalls and research customer credit requests. Obtain supplier return authorizations, complete required forms, and manage supplier returns and warranties.
Requirements
At least one year of experience in a similar position is required. Very good knowledge of Excel is required; knowledge of AS400 and Access is an asset.
Skills
- Customer Service
- Returns Processing
- Warranty Management
- Customer Follow-Up
- Product Recall Follow-Up
- Research
- Credit Requests
- Return Authorizations
- Supplier Coordination
- Excel
- AS400
- Access
Benefits
- Benefits Package
- Company Discounts
- Career Training
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Logistics
- Retail
Keywords
- Customer Service
- Distribution Center
- Returns
- Warranties
- Product Recalls
- Customer Credit Requests
- Return Authorizations
- Supplier Returns
- Supplier Coordination
- Excel
- AS400
- Access
- Auto Parts
- Replacement Parts
- Cars
- Light Trucks