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Added 9 mins ago
Senior Account Manager, Transportation & Infrastructure
Proven
Toronto, ON
Full-time
As Senior Account Manager, you will own a portfolio of the sector's important client relationships, lead pursuits, and grow revenue across your accounts. You will be backed by strong…
Added 9 mins ago
Senior Software Developer
P&P Optica
Waterloo, ON
$110,000 to $115,000 CAD / year
Full-time
PPO is looking for a Senior Software Developer to design and implement high-quality software across our product ecosystem. This is a broad, high-impact engineering role: you'll spend most…
Added 9 mins ago
Senior Proposal Specialist
HDR
Kingston, ON
Full-time
Lead pursuit teams in creating and implementing effective win strategies (capture planning)
Added 9 mins ago
Front-End Engineer
Palette
Remote, Canada
Full-time · Remote
This is a developer role that can grow into founder-track for someone who shows consistent ownership and lead qualities.
Added 9 mins ago
Technical Support Specialist
ArboStar
Remote, Canada
Full-time · Remote
Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
Added 9 mins ago
Senior Full Stack Engineer
Chexy
Toronto, ON
Full-time
Lead the design of new product flows for chequing, card issuance, and instant payouts across every client
Added 9 mins ago
Founder in Residence
The Flex
Canada
Full-time
Recruit and lead your own multidisciplinary team as the venture grows.
Added 9 mins ago
Manager, Supportive Living Services- MNU-26-18
Ongwanada
Kingston, ON
Internship
Assume the role of lead for committees and projects as assigned by the Director.
Added 9 mins ago
Retail Customer Service Coordinator Full Time Winners - Gerrard Square
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 9 mins ago
Assistant Store Manager Winners Homesense Mayfield Common
TJX Canada – Winners, Marshalls, HomeSense
AB · Edmonton, AB
$48,592.5 to $68,029.5 CAD / year
Full-time
Demonstrated ability to lead, develop, and empower a large team.
Added 9 mins ago
Retail Customer Service Coordinator Full Time HomeSense - Preston Crossing
TJX Canada – Winners, Marshalls, HomeSense
Saskatoon, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 9 mins ago
Research Assistant - Competition ID: 4833
Kwantlen Polytechnic University
Richmond, BC
Temporary
The Research Assistant will report to the Research Lead, typically a faculty member at Kwantlen Polytechnic University, and will help support, plan, and execute a research project or…
Added 9 mins ago
Environment, Health and Safety Manager
Randstad Canada
Vancouver, BC
Full-time
-Lead all regulatory reporting and documentation requirements both external to government bodies and internal as required
Added 9 mins ago
Emergency Response and Fire Protection Officer
Randstad Canada
Vancouver, BC
Full-time
Manage the Emergency Preparedness and Response Program (EPRP), lead the site Emergency Response Team, oversee Emergency Operations Center (EOC) readiness, and act as Incident Commander…
Added 9 mins ago
Senior Corporate/Commercial Lawyer/ Department Lead
Prudent Law
Mississauga, ON
Full-time
Senior Corporate & Commercial Lawyer / Department Lead
Added 9 mins ago
Senior Producer, Live & Daily News, Weekend Audio, English Services, (On-site)
CBC/Radio-Canada
Toronto, ON
Full-time
CBC News is looking for a creative editorial leader with sharp news judgement to lead our live and daily audio news programming on the weekends.
Added 9 mins ago
Outside Sales Representative
Greenforce Cleaning
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Added 9 mins ago
Project Manager
O'M Engineering
Vancouver, BC
Full-time
We are seeking a dynamic and detail-oriented Project Manager to lead construction projects from inception to completion. This role offers an exciting opportunity to coordinate…
Added 9 mins ago
BAR SUPERVISOR - PT - SUNDAY EVENINGS
Original Joe's
Winnipeg, MB
Full-time
…experience and supporting a high-performing team. You'll help lead bar operations, ensure quality and consistency in drinks, and keep service running smoothly during busy shifts. If you're…
Added 9 mins ago
Product Tools & AI Automation Developer
Croesus
Laval, QC
Full-time
Lead demonstration sessions, gather constructive feedback, and adjust tools accordingly.
Added 9 mins ago
Senior Well Operations & Reservoir Engineer
R360 Environmental Solutions Canada
Calgary, AB
Full-time
Lead well integrity assessments, containment reviews, and risk evaluations
Added 9 mins ago
Manager, Sanitation
Factor_
Calgary, AB
Full-time
Proven ability to lead, coach, motivate, and develop high-performing sanitation teams.
Added 9 mins ago
Senior Microelectronics Process Engineer
Sanmina
Ottawa, ON
$145,000 to $165,000 CAD / year
Full-time
We are seeking an industry expert to lead the process architecture and development for our next-generation optical and microelectronic process solutions.
Added 10 mins ago
Banquets - Events Manager
Northland Properties
Halifax, NS · St. John's, NL · Dartmouth, NS
We are looking for a talented Events Manager to lead our event department. If you are interested in organizing events, driving development and increasing sales with one of Canada’s fastest…
Added 10 mins ago
Data Engineer, AI Solutions and Automation - Temporary Full Time
Southwestern Public Health
Woodstock, ON
Full-time
Lead the technical configuration and implementation of AI and data platforms.

NAPA Canada

Customer Service Manager

Cambridge, ON, Canada

Pay: Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Sep 26, 2026
Posting language: English
Posted: Aug 27, 2026

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Original job description

Your route

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your Responsibilities Include

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Under the hood

To Join Our Team, You Need, Among Other Things

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including technical support, order fulfillment, and warehouse coordination. They are also responsible for team leadership, including recruitment, training, and performance management.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory experience. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong leadership and analytical skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Training
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Call Centre
Leadership
Operations Management
Microsoft Office
ERP
SQL
Warehouse Coordination
Order Fulfillment
Staffing
Performance Management
Automotive Industry
Distribution
NAPA Auto Parts
Technical Support
Conflict Resolution
Time Management
Analytical Skills
Recruitment
Onboarding

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