Jobs in Canada

25+ jobs

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Added 10 mins ago
Regional Manager, Enhanced Care
Shannex Incorporated
Saint John, NB
Full-time
We are searching for a Regional Manager, Enhanced Care to join our Saint John/Quispamsis region.
Added 10 mins ago
Part Time Pharmacy Assistant
Walmart Canada
Mississauga, ON
Part-time · Contract
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 10 mins ago
Member of Technical Staff 5
Nutanix
Vancouver, BC
$171,000 to $257,000 CAD / year
Full-time
Identify technical risks early and drive pragmatic solutions balancing short-term delivery with long-term maintainability.
Added 10 mins ago
Manager, Trades Personnel
Simon Fraser University
Burnaby, BC
Full-time
The Manager, Trades Personnel provides strategic and operational leadership for workforce management and service delivery within the Operations & Maintenance portfolio. The role establishes…
Added 10 mins ago
Sr Project Manager
CDW
Toronto, ON
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Sr. Project Manager role is an exceptional opportunity for a motivated self-starter to grow and…
Added 10 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Ottawa, ON
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 11 mins ago
Plant Coordinator
WGI Group
Saint-Clet, QC
Full-time
Under the supervision of the Production Manager, the Plant Coordinator is responsible for scheduling and managing daily manufacturing activities to meet customer requirements. The role…
Added 11 mins ago
AZ Driver
WGI Group
Walkerton, ON
$27 to $30 CAD / hour
Full-time
Reporting to the Transportation Manager, the Driver delivers and picks up materials from suppliers and customers in a timely and professional manner. The Driver operates forklifts, works…
Added 11 mins ago
Register Nurse
The Salvation Army Canada and Bermuda Territory
Victoria, BC · Sunset Lodge
Part-time
Reports immediately to the DOC/CCC or Manager any observation or suspicion of resident abuse.
Added 11 mins ago
Safety Specialist
Harbour Air Ltd
Vancouver, BC
Full-time
Monitor occurrences for emerging trends and high-risk events requiring escalation to the Manager, Safety
Added 11 mins ago
Manager, Strategic Initiatives & Program Delivery
Skilled Trades Ontario
Mississauga, ON
Temporary
Position Title: Manager, Strategic Initiatives and Program Delivery
Added 11 mins ago
Associate Compliance Specialist, Mutual Funds
Co-operators
Moncton, NB · Guelph, ON · Mississauga, ON · Burlington, ON · Calgary, AB
Full-time
You have a Mutual Fund Licence and a Branch Manager Compliance certification.
Added 25 mins ago
Human Resources Assistant
William Osler Health System
Brampton, ON
Full-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 40 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 40 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 40 mins ago
Project Manager - Candidate Pool
CIMA+
Calgary, AB
$110,480 to $151,910 CAD / year
Full-time
We are seeking a dynamic Project Manager with experience in utility projects to join our Vancouver team. In this role you will drive success in complex, high-risk projects, collaborating…
Added 40 mins ago
Project Manager, Transportation
Chandos Construction
Calgary, AB
Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 40 mins ago
Customer Service Manager
NAPA Canada
Cambridge, ON
Full-time
The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with…
Added 40 mins ago
Project Manager, Transportation
Chandos Construction
Calgary, AB
Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 40 mins ago
Member Engagement and Projects, Alberta Bureau for International Education
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Identify risks and implement mitigation strategies to support successful project and program delivery.
Added 40 mins ago
Regional Contract Manager
Rockwell Automation
Calgary, AB
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 40 mins ago
Project Director
EBC Inc.
Mississauga, ON
Full-time
…involved with, with or without the assistance of a project…
Added 40 mins ago
Human Resources Assistant
William Osler Health System
Brampton, ON
Full-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 40 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 40 mins ago
Intermediate Architectural Designer or Technologist
Kasian Architecture Interior Design and Planning
Toronto, ON
Full-time
…to bring design concepts through technical development and delivery. Depending on the project, you may take ownership of the design process for small to medium-sized projects or serve as a…

NAPA Canada

Customer Service Manager

Cambridge, ON, Canada

Pay: Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Sep 26, 2026
Posting language: English
Posted: Aug 27, 2026

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Original job description

Your route

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your Responsibilities Include

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Under the hood

To Join Our Team, You Need, Among Other Things

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including technical support, order fulfillment, and warehouse coordination. They are also responsible for team leadership, including recruitment, training, and performance management.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory experience. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong leadership and analytical skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Training
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Call Centre
Leadership
Operations Management
Microsoft Office
ERP
SQL
Warehouse Coordination
Order Fulfillment
Staffing
Performance Management
Automotive Industry
Distribution
NAPA Auto Parts
Technical Support
Conflict Resolution
Time Management
Analytical Skills
Recruitment
Onboarding

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