Jobs in Canada

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Added 2 mins ago
Customer Service Representative
Argus
AB · Edmonton, AB
Full-time
Reporting to the Sales Manager, the Customer Service Representative is responsible for providing an excellent experience to all Argus customers
Added 3 mins ago
Senior Financial Planner - West London
Meridian Credit Union
St. Marys, ON · London, ON · Aylmer, ON · Woodstock, ON · Seaforth, ON · Windsor, ON
Full-time
Works collaboratively with the Regional Wealth Sales Manager, Senior Wealth Advisor and other licensed professionals as a member of a high performing team to establish a business plan to…
Added 3 mins ago
Manager of Clinic Services (Clinician Leader) - Abbotsford BC
CBI Health
Abbotsford, BC
Full-time
Provide input into clinic business decisions, service delivery models, and team development aligned with strategic goals
Added 3 mins ago
Human Resources Assistant
William Osler Health System
Brampton, ON
Full-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 17 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 17 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 17 mins ago
Customer Service Manager
NAPA Canada
Cambridge, ON
Full-time
The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with…
Added 17 mins ago
Sr. Campaign Manager, SEO
Omnicom Media
Toronto, ON
Full-time
Monitor the goals and key performance indicators (KPI’s) for a portfolio of clients to ensure on-time and complete delivery of recommendations.
Added 17 mins ago
Director, Performance
Omnicom Media
Toronto, ON
Full-time
Oversee team development and client service to ensure all needs are met.
Added 17 mins ago
Manager, Member Enquiries
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$86,000 to $131,000 CAD / year
Full-time
Reporting directly to the Director, Member Services, the Manager/Team Lead position is responsible for managing a team that delivers service to HOOPP members primarily via incoming calls…
Added 17 mins ago
Campaign Manager, Social
Omnicom Media
Toronto, ON
Full-time
The role of the Campaign Manager (Social) is responsible for the overall campaign performance and execution. Their goal is to provide best in class expertise and recommendations that drive…
Added 17 mins ago
Member Engagement and Projects, Alberta Bureau for International Education
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…institutions and external stakeholders, ensuring exceptional service delivery, strong relationship management, and successful execution of grants, scholarships, and revenue-generating…
Added 17 mins ago
Regional Contract Manager
Rockwell Automation
Calgary, AB
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 17 mins ago
Associate Director, Search
OMD
Toronto, ON
Full-time
…(KPI’s) for a portfolio of clients to ensure on-time and complete delivery of…
Added 17 mins ago
Human Resources Assistant
William Osler Health System
Brampton, ON
Full-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 17 mins ago
Sr. Campaign Manager, Search
Omnicom Media
Toronto, ON
Full-time
The role of the Senior Campaign Manager, Search is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to…
Added 17 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 17 mins ago
Account Manager, Social
Omnicom Media
Toronto, ON
Full-time
The role of the Account Manager, Paid Social is responsible for client communication and will develop and oversee execution of digital plans and strategies for our clients. They will also…
Added 18 mins ago
People & Culture Advisor
Calgary Drop-In Centre (the DI)
Calgary, AB
Assist with the development and delivery of P & C communications, resources, and training materials to support leaders and employees.
Added 18 mins ago
Front Line Leader (FT) - Mistahimaskwa House
Catholic Social Services
Edmonton, AB
Presents in-service training and attends committees and meetings deemed necessary or appropriate by the Team Leader/Program Manager
Added 18 mins ago
Route Driver Class 3 D-Z (WMHS), RWCS
Waste Management, Inc. (WM)
Brampton, ON
Full-time
…met on a continual basis for various waste pickup and supply delivery. Always provides the highest level of customer service possible. May also transport waste from either a WMHS location…
Added 18 mins ago
Product Advisor - BMW Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
Added 33 mins ago
Associate Software Engineer
Infoblox
Burnaby, BC
…Asset Insights team, located in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will contribute to Infoblox Universal Asset Insights, which automates the discovery…
Added 33 mins ago
Software QA Engineer
Infoblox
Burnaby, BC
…Universal Asset Insights team in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will work on Infoblox Universal Asset Insights, which automates the discovery and…
Added 47 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…

NAPA Canada

Customer Service Manager

Cambridge, ON, Canada

Pay: Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Sep 26, 2026
Posting language: English
Posted: Aug 27, 2026

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Original job description

Your route

The Customer Service Manager oversees customer service operations and supports the continuous improvement of protocols, standards, and team performance. This role works closely with internal teams and external customers to promote service excellence, a positive culture, and open, transparent communication.

Salary Range: $70,100 – $87,600 annually, commensurate with experience and qualifications.

We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career.

In this key leadership role, you will be responsible for overseeing customer service operations and supporting the team in delivering a consistently high level of service while achieving key operational, performance, and customer satisfaction objectives.

Your Responsibilities Include

Lead daily customer service operations, ensuring professional, timely support for inquiries related to pricing, delivery dates, order status, and accessories.
Provide first-level technical support to customer service agents and assist with calls during peak periods.
Oversee the customer service inbox, resolve complaints and complex files, and collaborate with management on projects and service improvements.
Communicate daily with the warehouse team to identify and follow up on potential shipping issues, ensuring timely resolution and accurate order fulfillment.
Partner with Human Resources to plan staffing, recruit, onboard, train, and develop the customer service team.
Manage team scheduling, timesheets, absences, performance, and disciplinary matters while ensuring service, workload, budget, and performance objectives are met.

Under the hood

To Join Our Team, You Need, Among Other Things

Minimum of five years of customer service or call centre experience.
Previous team leadership or supervisory experience.
Strong commitment to exceptional customer service.
Comfortable using technology, including Microsoft Office, ERP systems, SQL, and web-based tools.
Strong stress-management, time-management, communication, and analytical skills.
Recognized as a positive, collaborative, and engaged leader.
Knowledge of the automotive industry is considered an asset.

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

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More about this job

Responsibilities

The Customer Service Manager oversees daily operations, including technical support, order fulfillment, and warehouse coordination. They are also responsible for team leadership, including recruitment, training, and performance management.

Requirements

Candidates must have at least five years of customer service or call center experience, including previous supervisory experience. Proficiency in Microsoft Office, ERP systems, and SQL is required, along with strong leadership and analytical skills.

Skills

Customer service
Team leadership
Supervisory experience
Microsoft Office
ERP systems
SQL
Stress management
Time management
Communication
Analytical skills
Staffing
Recruitment
Onboarding
Training
Performance management
Conflict resolution

Benefits

Corporate discounts
Ongoing training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Call Centre
Leadership
Operations Management
Microsoft Office
ERP
SQL
Warehouse Coordination
Order Fulfillment
Staffing
Performance Management
Automotive Industry
Distribution
NAPA Auto Parts
Technical Support
Conflict Resolution
Time Management
Analytical Skills
Recruitment
Onboarding

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