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Added 22 mins ago
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Retail Sales Representative
Acosta
Nanaimo, BC
- Part-time
We are looking for a results-driven Sales Representative to serve our Big Box and Convenience Store customers. You will meet with customers to execute sales and merchandising strategies,…
Added 1 hour ago
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Représentant(e) Ventes internes/Inside Sales Representative
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Montreal, QC
- Full-time
Formation académique en administration des affaires, marketing, finance, comptabilité ou dans un domaine connexe- Une expérience professionnelle équivalente sera également considérée
Added 1 hour ago
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- Full-time
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Added 2 hours ago
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Added 2 hours ago
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Senior Compensation Partner, Sales & Marketing
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Field Sales Representative - Ontario - Passenger & Light Truck Tire
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Added 2 hours ago
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Senior Research Director, Customer Success - Automotive
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Added 3 hours ago
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Field Representative - Alcoholic Beverages
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Mississauga, ON
- Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 6 hours ago
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Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
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Added 7 hours ago
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Added 8 hours ago
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Added 8 hours ago
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Added 8 hours ago
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Outside Sales Representative
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…to the dedication of our employees and the ongoing trust and support of our…
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Added 8 hours ago
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Outside Sales Representative
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…to the dedication of our employees and the ongoing trust and support of our…

NAPA Canada

Inside Sales Specialist

Dryden, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your route

At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company where your sales expertise will accelerate growth and keep Canada moving, every day.

This is a regular full-time position and is located in Dryden.

The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product sourcing, pricing, order placement, logistics coordination, delivery, and issue resolution. The representative builds a deep understanding of the customer’s operations, maintains vendor-managed inventory, and works closely with internal teams and suppliers to ensure reliable service, competitive solutions, and a strong customer relationship.

Key Responsibilities

Customer service and relationship management: Serve as the dedicated on-site contact; receive and respond to inquiries; understand operational priorities; provide timely updates; and build effective relationships with customer stakeholders.
Product sourcing: Identify suitable products and alternatives, confirm specifications and availability, engage approved suppliers, and recommend solutions that balance quality, lead time, and total cost.
Pricing and quoting: Prepare accurate, competitive quotations; validate costs, margins, freight, and lead times; obtain required approvals; and follow up on open quotes.
Order management: Manage the complete order lifecycle, including order entry, confirmation, purchase requirements, back-order monitoring, expediting, documentation, delivery coordination, invoicing support, returns, warranties, and issue resolution.
Logistics coordination: Source and coordinate transportation as required, expedite urgent requirements, track shipments, communicate delivery status, and resolve freight or delivery exceptions.
Vendor-managed inventory: Monitor on-site inventory levels, replenish agreed items, maintain min/max settings, perform cycle counts, investigate variances, manage obsolete or slow-moving stock, and support accurate inventory records.
Supplier and internal coordination: Work with vendors and internal sales, purchasing, operations, warehouse, credit, and finance teams to meet customer commitments.
Account administration: Maintain accurate customer, product, pricing, quote, order, and activity records in company systems; prepare reports; and ensure documentation meets company and customer requirements.
Compliance and safety: Follow customer-site requirements, company policies, contractual obligations, ethical standards, and all applicable health and safety procedures.

Under the hood

To Join Our Team, You Need

Two or more years of experience in inside sales, customer service, account support, purchasing, distribution, or a related role; experience supporting a large or complex customer is preferred.
Post-secondary education in business, supply chain, sales, or a related field is an asset; an equivalent combination of education and experience will be considered.
Demonstrated experience with quoting, order management, product sourcing, and supplier coordination.
Proficiency with Microsoft 365 and experience using ERP, CRM, inventory, or order-management systems.
Strong numerical skills with the ability to calculate pricing, margins, discounts, freight, and unit conversions accurately.
Ability to meet customer-site access, safety, and security requirements.

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

Apply About employer

More about this job

Responsibilities

Serve as the dedicated customer contact, managing inquiries, product sourcing, quotations, orders, logistics, delivery, and issue resolution. Maintain vendor-managed inventory and accurate account records while coordinating with suppliers and internal teams to meet customer needs and safety requirements.

Requirements

Requires two or more years of experience in inside sales, customer service, account support, purchasing, distribution, or a related role; experience with large or complex customers is preferred. Candidates should have experience with quoting, order management, product sourcing, and supplier coordination, proficiency with Microsoft 365 and relevant business systems, and strong numerical skills; related post-secondary education is an asset.

Skills

Customer Service
Relationship Management
Inside Sales
Product Sourcing
Pricing And Quoting
Order Management
Supplier Coordination
Logistics Coordination
Vendor-Managed Inventory
Inventory Management
ERP Systems
CRM Systems
Microsoft 365
Numerical Accuracy
Issue Resolution
Account Administration

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Account Support
Product Sourcing
Quotations
Pricing
Order Management
Supplier Coordination
Logistics
Vendor-Managed Inventory
Inventory Replenishment
Cycle Counts
ERP
CRM
Microsoft 365
Freight
Back-Order Monitoring
Expediting
Returns
Warranties
Distribution
Auto Parts
Health And Safety
Pricing And Margin Calculations

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