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Added 14 mins ago
SC
shift supervisor - Store# 16187, STAVANGER & TORBAY - ST. JOHN'S
Starbucks Coffee Company
St. John's, NL
- Full-time
…Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store…
Added 28 mins ago
L
Educator TEMPS-PARTIEL | Carrefour Laval
lululemon
Laval, QC
- Part-time
…organisation. Les éducateurs sont des experts dans la création d'un service à la clientèle de première classe, autrement dit d'une expérience-invité, dans nos magasins de détail. Ils sont…
Added 28 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 28 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 28 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 28 mins ago
AC
Dietary Aide
Aramark Canada
Stoney Creek, NB
- Internship
Looking to hire a permanent part time, 30 hour bi-weekly working 3 hour shifts at 3:45pm to 645pm. The Dietary Worker provides patient support with Resident meal service. The Dietary Worker…
Added 28 mins ago
TA
Automotive Sales Consultant Earn $120,000 - $200,000
Trotman Auto Group
Abbotsford, BC
- Full-time
Abbotsford Chrysler, part of Trotman Auto Group (one of Canada’s Best Managed Companies) is hiring driven Sales Consultants ready to take their career and income to the next level.
Added 28 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 28 mins ago
CO
Supervisor, Horticulture
City of Brampton
Brampton, ON
- Full-time
Oversee customer service requirements and handle any related complex issues; maintain a positive corporate image by ensuring prompt and accurate responses to both internal and external…
Added 28 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 28 mins ago
EF
Assistant Branch Manager (Willoughby Branch)
Envision Financial
Langley (District), BC · Langley, BC
- $64,400 to $82,500 CAD / year
- Full-time
…and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to direct reports. The ABM participates in goal setting, tracking…
Added 28 mins ago
TA
Automotive Parts Advisor
Trotman Auto Group
Abbotsford, BC
- Full-time
Customer-Focused: Delivers friendly, knowledgeable service and builds positive relationships.
Added 28 mins ago
GG
Line Cook - Heyhey Bar & Grill
GSL Group
Maple Ridge, BC
- Full-time
As the Cook, you're instrumental in creating our customer's dining experience at Heyhey Bar & Grill. You play a critical part in our success. You use your thorough understanding of food…
Added 28 mins ago
TA
Automotive Sales Consultant Earn $120,000 - $200,000
Trotman Auto Group
Abbotsford, BC
- Full-time
Passion for sales, customer service, and building long‑term relationships
Added 28 mins ago
Facilities Work Reception Clerk
Region of Waterloo
Cambridge, ON
…system. Dispatches work orders for scheduling. Provides related customer service to staff and tenants (housing, commercial). Provides administrative support to divisional…
Added 28 mins ago
Resident Home Assistant
Region of Waterloo
Kitchener, ON
…with residents, their families, and other staff; demonstrate a customer care/service approach; engage residents and their families in recreation and social programs using positive language…
Added 28 mins ago
Communications Clerk
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, IT Customer Service.
Added 28 mins ago
Ward Clerk
Health Sciences North
Sudbury, ON
Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitate the flow of information with other departments, the health…
Added 28 mins ago
Communications Clerk
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, IT Customer Service.
Added 28 mins ago
Coating Sr Researcher
Tenaris
Toronto, ON
If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.
Added 28 mins ago
Service Specialist
The Canada Life Assurance Company
Vancouver, BC
As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working…
Added 28 mins ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 44 mins ago
Works Coordinator
Rogers Communications
Edmonton, AB
At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are…
Added 44 mins ago
Assistant Store Manager
Rogers Communications
Edmonton, AB
Customer Engagement: Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers…
Added 58 mins ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
…processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as…

NAPA Canada

Inside Sales Specialist

Dryden, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your route

At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company where your sales expertise will accelerate growth and keep Canada moving, every day.

This is a regular full-time position and is located in Dryden.

The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product sourcing, pricing, order placement, logistics coordination, delivery, and issue resolution. The representative builds a deep understanding of the customer’s operations, maintains vendor-managed inventory, and works closely with internal teams and suppliers to ensure reliable service, competitive solutions, and a strong customer relationship.

Key Responsibilities

Customer service and relationship management: Serve as the dedicated on-site contact; receive and respond to inquiries; understand operational priorities; provide timely updates; and build effective relationships with customer stakeholders.
Product sourcing: Identify suitable products and alternatives, confirm specifications and availability, engage approved suppliers, and recommend solutions that balance quality, lead time, and total cost.
Pricing and quoting: Prepare accurate, competitive quotations; validate costs, margins, freight, and lead times; obtain required approvals; and follow up on open quotes.
Order management: Manage the complete order lifecycle, including order entry, confirmation, purchase requirements, back-order monitoring, expediting, documentation, delivery coordination, invoicing support, returns, warranties, and issue resolution.
Logistics coordination: Source and coordinate transportation as required, expedite urgent requirements, track shipments, communicate delivery status, and resolve freight or delivery exceptions.
Vendor-managed inventory: Monitor on-site inventory levels, replenish agreed items, maintain min/max settings, perform cycle counts, investigate variances, manage obsolete or slow-moving stock, and support accurate inventory records.
Supplier and internal coordination: Work with vendors and internal sales, purchasing, operations, warehouse, credit, and finance teams to meet customer commitments.
Account administration: Maintain accurate customer, product, pricing, quote, order, and activity records in company systems; prepare reports; and ensure documentation meets company and customer requirements.
Compliance and safety: Follow customer-site requirements, company policies, contractual obligations, ethical standards, and all applicable health and safety procedures.

Under the hood

To Join Our Team, You Need

Two or more years of experience in inside sales, customer service, account support, purchasing, distribution, or a related role; experience supporting a large or complex customer is preferred.
Post-secondary education in business, supply chain, sales, or a related field is an asset; an equivalent combination of education and experience will be considered.
Demonstrated experience with quoting, order management, product sourcing, and supplier coordination.
Proficiency with Microsoft 365 and experience using ERP, CRM, inventory, or order-management systems.
Strong numerical skills with the ability to calculate pricing, margins, discounts, freight, and unit conversions accurately.
Ability to meet customer-site access, safety, and security requirements.

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

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More about this job

Responsibilities

Serve as the dedicated customer contact, managing inquiries, product sourcing, quotations, orders, logistics, delivery, and issue resolution. Maintain vendor-managed inventory and accurate account records while coordinating with suppliers and internal teams to meet customer needs and safety requirements.

Requirements

Requires two or more years of experience in inside sales, customer service, account support, purchasing, distribution, or a related role; experience with large or complex customers is preferred. Candidates should have experience with quoting, order management, product sourcing, and supplier coordination, proficiency with Microsoft 365 and relevant business systems, and strong numerical skills; related post-secondary education is an asset.

Skills

Customer Service
Relationship Management
Inside Sales
Product Sourcing
Pricing And Quoting
Order Management
Supplier Coordination
Logistics Coordination
Vendor-Managed Inventory
Inventory Management
ERP Systems
CRM Systems
Microsoft 365
Numerical Accuracy
Issue Resolution
Account Administration

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Account Support
Product Sourcing
Quotations
Pricing
Order Management
Supplier Coordination
Logistics
Vendor-Managed Inventory
Inventory Replenishment
Cycle Counts
ERP
CRM
Microsoft 365
Freight
Back-Order Monitoring
Expediting
Returns
Warranties
Distribution
Auto Parts
Health And Safety
Pricing And Margin Calculations

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