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Added 25 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 4 hours ago
(CAN) Associé au comptoir du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
Contract
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 4 hours ago
(CAN) Associé au comptoir du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
Contract
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 7 hours ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Spruce Grove, AB
Full-time
Empowers associates to provide excellent customer service within guidelines.
Added 11 hours ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Enoch, AB
Full-time
Empowers associates to provide excellent customer service within guidelines.
Added 12 hours ago
Associé(e) aux ventes, location d'outils (Temps plein)
The Home Depot Canada
Laval, QC
Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
(CAN) General Merchandise Associate
Walmart Canada
Langford, BC
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 16 hours ago
(CAN) General Merchandise Associate
Walmart Canada
Regina, SK
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 16 hours ago
(CAN) General Merchandise Associate
Walmart Canada
Cambridge, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 16 hours ago
General Merchandise Associate
Walmart Canada
Woodstock, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 19 hours ago
Professional Services Consultant
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
…implementation, documentation and handover. The role requires clear customer communication, disciplined delivery and the ability to work effectively with project, pre-sales, service desk,…
Added 22 hours ago
Temporary Fashion Associate - Avalon Mall
RW&CO
St. John's, NL
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 22 hours ago
(CAN) General Merchandise Associate
Walmart Canada
Hamilton, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
Customer Service Desk Associate Contract Position
RONA
Sudbury, ON · Greater Sudbury, ON
Contract
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 1 day ago
Sales Associate
COS
Toronto, ON
Part-time
You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop…
Added 1 day ago
Accounting Officer/Purchasing Team Lead - Accounting Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Excellent customer service skills and the ability to handle high-volume work and stressful situations in a positive, proactive manner.
Added 1 day ago
Membership Sales Associate
Orangetheory Fitness Canada
North Vancouver, BC
$16 to $19 USD / hour
Part-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 1 day ago
Part Time Millwork Sales Associate - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Temporary Fashion Associate - RW&CO
Reitmans (Canada) Ltée/Ltd
Coquitlam, BC
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 day ago
Lumber Sales Associate Part Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Associé(e) couvre plancher (temps partiel)
The Home Depot Canada
Laval, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Associé(e) bois et matériaux (temps partiel)
The Home Depot Canada
Laval, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Millwork Sales Associate Part Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Lumber Sales Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 day ago
Sales Associate
H&M Group
Toronto, ON
Part-time
You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop…

Napoleon

Customer Solutions Dealer Experience Business Analyst

Barrie, ON, L4N 4Y8, Canada

Job type: Full-time
Experience: Minimum of 5 years of relevant experience
Posting language: English
Posted: Sep 15, 2026

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Original job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract

Reports to: Senior Manager Customer Solutions

Hours of work: 8:30 a.m. to 5:00 p.m., Monday to Friday

Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and operations of the Customer Solutions & Dealer Experience Departments and providing support & reporting to the Manager, that enable accurate and detailed analysis of the operational success/opportunities of all aspects of the business. Understanding, defining, and mapping business processes with the goal of report writing, programming and report building are the foundation of this position.

Key Responsibilities and Accountabilities:

Create, update, maintain & develop programs commonly used by the department, including ERP, Phone/Chat systems & tools such as but not limited to Proactive ETA/ATP distribution. Produce expert, high-level and detailed programs & reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various documents/reports aimed at improving business analysis and desk level support to the department associates.
Create relevant and detailed, automated "dashboard" style reporting (to be auto-updated daily, weekly, monthly, etc. as required) for drill-down and data mining by the Analyst and various leadership.
Data mine and analyze statistics to support application development, identify trends and streamline efficiencies within the department.
Participate in the definition of business requirements to enhance current products and tools used by the department.
Perform process mapping and suggest necessary improvements.
Produce/program/automate reports and provide critical analysis of reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes and design required reports. Create, update & maintain various documents/reports aimed at improving business analysis.
Analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department; Proactively analyze business processes to determine efficiencies and make recommendations to implement/affect change.
Participate in the definition of business requirements to enhance current products & tools under guidance of the Senior Manager.
Regularly meet with front line staff and SMEs (one-on-one or in focus groups) as directed by the Senior Manager to evaluate business requirements and develop action plans to meet all information targets to provide recommendations.
Responsible for supporting month end reporting.
Other duties as assigned

Education and Experience:

Post-Secondary education in Information Systems and/or Computer Science and Business Management, plus relevant work experience
Minimum of 5 years of relevant experience
Proficient managing software solutions, manipulating and programming data, MS Office suite, MS Enterprise systems (CRM, ERP, Phone, Chat), Power BI, and Data Cubes

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Long Term Disability Protection
Well-being support programs and virtual medical visits
Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

Training Allowance and continuous learning opportunities and programs
Leadership development and mentorship programs
Clear pathways for advancement

Culture & Community

Appreciation events, raffles, and team building activities
Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

Competitive total compensation package, inclusive of bonus opportunity
Retirement savings plan with matching Company contributions (RRSP/DPSP)
Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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More about this job

Responsibilities

Develop and maintain programs, automated reports, and dashboards using Microsoft Office, enterprise systems, Power BI, and data cubes to support operational analysis and business decisions. Analyze data and processes, gather requirements from staff and subject matter experts, recommend improvements, and support month-end reporting.

Requirements

Requires post-secondary education in Information Systems, Computer Science, and/or Business Management, along with at least five years of relevant experience. Candidates should be proficient in software solutions, data manipulation and programming, Microsoft Office, CRM and ERP systems, phone and chat systems, Power BI, and data cubes.

Skills

Business Analysis
Data Analysis
Data Mining
Report Writing
Report Automation
Dashboard Development
Process Mapping
Process Improvement
Business Requirements Gathering
Power BI
Microsoft Office
ERP Systems
CRM Systems
Data Cubes
Software Solutions
Customer Solutions

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Protection
Well-Being Support Programs
Virtual Medical Visits
Employee and Family Assistance Program
Training Allowance
Leadership Development
Mentorship Programs
Retirement Savings Plan with Company Matching Contributions
Associate Product Discounts
Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Dealer Experience
Business Analysis
Business Requirements
Process Mapping
Process Improvement
Data Mining
Data Analysis
Report Writing
Report Automation
Dashboard Reporting
Microsoft Office
Enterprise Resource Planning
Power BI
Data Cubes
Phone Systems
Chat Systems
Application Development
Month-End Reporting
Proactive ETA/ATP Distribution
Operational Analysis
Business Process Efficiency

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