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Added 6 mins ago
RESEARCH SECURITY ANALYST (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
Reporting to the Research Security Manager, the Research Security Analyst will support the advancement and implementation of research security practices at Memorial. The position will…
Added 20 mins ago
Sr. Manager, Commercial Portfolio Management
MCAP
Toronto, ON
Full-time
Loan Modifications (i.e. assumption, corporate reorganization, release of security)
Added 21 mins ago
Cybersecurity Analyst - IT Security Services
Capital Regional District
Victoria, BC
The Cybersecurity Analyst is responsible for monitoring, analyzing, and responding to security alerts and events from CRD systems and users. Working as an Integral part of Cybersecurity…
Added 21 mins ago
Analyst, DB pension Administration
LifeWorks
Toronto, ON
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. In this role, you'll help thousands of plan members understand and…
Added 51 mins ago
IAM Analyst-CyberArk /ForgeRock
BeachHead
Toronto, ON
$68.84 to $82.61 CAD / hour
Contract
Working with one of our top financial clients, this role calls for an IAM Analyst-CyberArk /ForgeRock. You will be a key contributor within the Identity and Access Management team, focusing…
Added 51 mins ago
Cybersecurity Analyst - IT Security Services
Capital Regional District
Victoria, BC
Full-time
The Cybersecurity Analyst is responsible for monitoring, analyzing, and responding to security alerts and events from CRD systems and users. Working as an Integral part of Cybersecurity…
Added 51 mins ago
FLD - Field Services NOC Analyst
F12.net
Edmonton, AB
The Position: The Network Operations Centre (NOC) Analyst will support one of F12’s largest clients at their Sherwood Park office, ensuring the stability, performance, and security of…
Added 1 hour ago
Underwriting Analyst, New Business
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role requires Reliability Status Security Clearance. This can only be completed with candidates who receive an offer of employment. This is a personal security status that is required…
Added 1 hour ago
Senior Fraud Operations Analyst
Benevity
Remote, Canada
$111,700 to $150,370 CAD / year
Full-time · Remote
Benevity is looking for a Senior Fraud Operations Analyst with a strong background in Fraud Operations to join our team. It will be equal parts focused on monitoring, detection, and…
Added 1 hour ago
Senior Fraud Operations Analyst
Benevity
Remote, Canada
Full-time · Remote
Benevity is looking for a Senior Fraud Operations Analyst with a strong background in Fraud Operations to join our team. It will be equal parts focused on monitoring, detection, and…
Added 2 hours ago
Data Management Analyst
DRPS- Durham Regional Police Service
Whitby, ON
Full-time
…presentations; formulating recommendations; and translating complex information for internal and external stakeholders. Additional responsibilities include managing and maintaining Learning…
Added 2 hours ago
Ottawa - Senior ATIP Officers (Secret clearance)
Robertson & Company Ltd.
Ottawa, ON
Contract
Must clearly demonstrate a minimum of 10 years of experience within the last 15 years working at a senior analyst level and processing files under the federal Access to Information Act.
Added 2 hours ago
Business Analyst
Mariner Innovations
Halifax, NS
Full-time
Maintaining accurate documentation and ensuring appropriate handling of sensitive information in accordance with applicable controlled goods and security requirements.
Added 2 hours ago
Senior Financial Crime Risk Analyst (5522)
TD
Toronto, ON · Markham, ON
Full-time
The role supports governance and reporting activities, contributes to remediation and process improvement, assists in QA training and monitoring activities, and provides guidance to…
Added 2 hours ago
Investment Advisor I
TD
St. Catharines, ON
Full-time
Make recommendations to the client regarding their portfolio's construction, security selection, monitoring, and rebalancing
Added 3 hours ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
The role supports governance and reporting activities, contributes to remediation and process improvement, assists in QA training and monitoring activities, and provides guidance to…
Added 3 hours ago
Senior Analyst, InfrastructureNew
Glencore Canada
Vancouver, BC
$96,000 to $113,000 CAD / year
Full-time
Reporting to the Manager, Core Infrastructure, the Infrastructure Analyst is responsible for the administration, support, automation, and continuous improvement of EVR's enterprise…
Added 3 hours ago
Senior Analyst, Data & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Senior Analyst, Data & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Customer Solutions Dealer Experience Business Analyst
Napoleon
Barrie, ON
Full-time
Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract
Added 3 hours ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
Toronto, ON
Full-time
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Senior Analyst, Data & Analytics
Canada Life
Toronto, ON
Full-time
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Senior Analyst, Data & Analytics
Canada Life
Winnipeg, MB
Full-time
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
Winnipeg, MB
Full-time
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 3 hours ago
Senior Analyst, Data & Analytics
Canada Life
London, ON
Full-time
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…

Napoleon

Customer Solutions Dealer Experience Business Analyst

Barrie, ON, L4N 4Y8, Canada

Job type: Full-time
Experience: Minimum of 5 years of relevant experience
Posting language: English
Posted: Sep 15, 2026

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Original job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract

Reports to: Senior Manager Customer Solutions

Hours of work: 8:30 a.m. to 5:00 p.m., Monday to Friday

Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and operations of the Customer Solutions & Dealer Experience Departments and providing support & reporting to the Manager, that enable accurate and detailed analysis of the operational success/opportunities of all aspects of the business. Understanding, defining, and mapping business processes with the goal of report writing, programming and report building are the foundation of this position.

Key Responsibilities and Accountabilities:

Create, update, maintain & develop programs commonly used by the department, including ERP, Phone/Chat systems & tools such as but not limited to Proactive ETA/ATP distribution. Produce expert, high-level and detailed programs & reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various documents/reports aimed at improving business analysis and desk level support to the department associates.
Create relevant and detailed, automated "dashboard" style reporting (to be auto-updated daily, weekly, monthly, etc. as required) for drill-down and data mining by the Analyst and various leadership.
Data mine and analyze statistics to support application development, identify trends and streamline efficiencies within the department.
Participate in the definition of business requirements to enhance current products and tools used by the department.
Perform process mapping and suggest necessary improvements.
Produce/program/automate reports and provide critical analysis of reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes and design required reports. Create, update & maintain various documents/reports aimed at improving business analysis.
Analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department; Proactively analyze business processes to determine efficiencies and make recommendations to implement/affect change.
Participate in the definition of business requirements to enhance current products & tools under guidance of the Senior Manager.
Regularly meet with front line staff and SMEs (one-on-one or in focus groups) as directed by the Senior Manager to evaluate business requirements and develop action plans to meet all information targets to provide recommendations.
Responsible for supporting month end reporting.
Other duties as assigned

Education and Experience:

Post-Secondary education in Information Systems and/or Computer Science and Business Management, plus relevant work experience
Minimum of 5 years of relevant experience
Proficient managing software solutions, manipulating and programming data, MS Office suite, MS Enterprise systems (CRM, ERP, Phone, Chat), Power BI, and Data Cubes

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Long Term Disability Protection
Well-being support programs and virtual medical visits
Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

Training Allowance and continuous learning opportunities and programs
Leadership development and mentorship programs
Clear pathways for advancement

Culture & Community

Appreciation events, raffles, and team building activities
Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

Competitive total compensation package, inclusive of bonus opportunity
Retirement savings plan with matching Company contributions (RRSP/DPSP)
Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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More about this job

Responsibilities

Develop and maintain programs, automated reports, and dashboards using Microsoft Office, enterprise systems, Power BI, and data cubes to support operational analysis and business decisions. Analyze data and processes, gather requirements from staff and subject matter experts, recommend improvements, and support month-end reporting.

Requirements

Requires post-secondary education in Information Systems, Computer Science, and/or Business Management, along with at least five years of relevant experience. Candidates should be proficient in software solutions, data manipulation and programming, Microsoft Office, CRM and ERP systems, phone and chat systems, Power BI, and data cubes.

Skills

Business Analysis
Data Analysis
Data Mining
Report Writing
Report Automation
Dashboard Development
Process Mapping
Process Improvement
Business Requirements Gathering
Power BI
Microsoft Office
ERP Systems
CRM Systems
Data Cubes
Software Solutions
Customer Solutions

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Protection
Well-Being Support Programs
Virtual Medical Visits
Employee and Family Assistance Program
Training Allowance
Leadership Development
Mentorship Programs
Retirement Savings Plan with Company Matching Contributions
Associate Product Discounts
Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Dealer Experience
Business Analysis
Business Requirements
Process Mapping
Process Improvement
Data Mining
Data Analysis
Report Writing
Report Automation
Dashboard Reporting
Microsoft Office
Enterprise Resource Planning
Power BI
Data Cubes
Phone Systems
Chat Systems
Application Development
Month-End Reporting
Proactive ETA/ATP Distribution
Operational Analysis
Business Process Efficiency

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