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Added 1 hour ago
Learning Consultant
Covenant Health Canada
AB · Edmonton, AB
Temporary
Are you an experienced learning and development professional with a passion for strengthening capability in a complex healthcare environment? Do you thrive in a consultative role,…
Added 6 hours ago
Manager, Emergency Department, London Regional Veterinary Emergency & Referral Hospital
VCA Animal Hospitals
London, ON
Volunteer
We are currently welcoming an Emergency Department Manager to join our leadership team. Reporting directly to the General Manager, this full-time role is responsible for overseeing the…
Added 7 hours ago
Manager, Operations and Business Development – Events
University of Ottawa
Ottawa, ON · University Centre
Full-time
…future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides…
Added 15 hours ago
Registered Nurse, Perinatal
Fraser Health
Surrey, BC
Full-time
Provides feedback to the Manager/delegate on the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards of care, order sets and…
Added 15 hours ago
Nurse Practitioner (NP) - Primary care and Mental Health Focus
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Added 15 hours ago
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Added 17 hours ago
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Added 17 hours ago
Registered Nurse, Transition Line (Specialty Nursing) - Surrey Memorial Hospital
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Added 17 hours ago
Registered Nurse, Transition Line (Specialty Nursing) - Surrey Memorial Hospital
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Surrey, BC
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Added 17 hours ago
Registered Nurse, Transition Line (Specialty Nursing) - Surrey Memorial Hospital
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Surrey, BC
Part-time
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Added 17 hours ago
Cloud, Infrastructure & Workplace Platforms Manager
General Dynamics Missions System International
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
The Manager, Cloud, Infrastructure & Workplace Platforms is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core…
Added 18 hours ago
Cloud, Infrastructure & Workplace Platforms Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
The Manager, Cloud, Infrastructure & Workplace Platforms is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core…
Added 18 hours ago
Security Operations Manager
Securitas Canada
Vancouver, BC
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Professional development and clear pathways for advancement
Added 19 hours ago
Account Management - Sales Account Manager
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Added 20 hours ago
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stewardship, program development, revenue-generating initiatives, and the
Added 20 hours ago
Customer Solutions Dealer Experience Business Analyst
Napoleon
Barrie, ON
Full-time
Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and…
Added 20 hours ago
Academic Advisor - Continuing Education
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$54,917 to $91,114 CAD / year
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REPORTING TO THE MANAGER OF OPERATIONS, CENTRE FOR CONTINUING EDUCATION, THE ACADEMIC ADVISOR PROVIDES ADVICE, GUIDANCE, SUPPORT, AND INFORMATION TO AEC STUDENTS AND RAC CANDIDATES…
Added 21 hours ago
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Added 1 day ago
Coordinator, Education Programs & Communications
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
Canada's Immuno-Engineering and Biomanufacturing Hub (CIEBH) is a national coalition hosted at the University of British Columbia that brings together more than 60 academic, industry,…
Added 1 day ago
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Direct the development and improvement of departmental policies, procedures and systems through research, interpretation and preparation of proposals, and project management
Added 1 day ago
Quality Technician 1
Wolf Steel Ltd
Barrie, ON
Full-time
Employee & Family Assistance Program for mental health and well-being (EAP)
Added 1 day ago
Quality Technician 1
Wolf Steel Ltd
Barrie, ON
Full-time
Employee & Family Assistance Program for mental health and well-being (EAP)
Added 1 day ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The Senior Financial Analyst scope include multiple short/long term finance project manager duties and support as a floater within the Faculty of Medicine Finance organization as assigned…

Napoleon

Customer Solutions Dealer Experience Business Analyst

Barrie, ON, L4N 4Y8, Canada

Job type: Full-time
Experience: Minimum of 5 years of relevant experience
Posting language: English
Posted: Sep 15, 2026

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Original job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract

Reports to: Senior Manager Customer Solutions

Hours of work: 8:30 a.m. to 5:00 p.m., Monday to Friday

Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and operations of the Customer Solutions & Dealer Experience Departments and providing support & reporting to the Manager, that enable accurate and detailed analysis of the operational success/opportunities of all aspects of the business. Understanding, defining, and mapping business processes with the goal of report writing, programming and report building are the foundation of this position.

Key Responsibilities and Accountabilities:

Create, update, maintain & develop programs commonly used by the department, including ERP, Phone/Chat systems & tools such as but not limited to Proactive ETA/ATP distribution. Produce expert, high-level and detailed programs & reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various documents/reports aimed at improving business analysis and desk level support to the department associates.
Create relevant and detailed, automated "dashboard" style reporting (to be auto-updated daily, weekly, monthly, etc. as required) for drill-down and data mining by the Analyst and various leadership.
Data mine and analyze statistics to support application development, identify trends and streamline efficiencies within the department.
Participate in the definition of business requirements to enhance current products and tools used by the department.
Perform process mapping and suggest necessary improvements.
Produce/program/automate reports and provide critical analysis of reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes and design required reports. Create, update & maintain various documents/reports aimed at improving business analysis.
Analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department; Proactively analyze business processes to determine efficiencies and make recommendations to implement/affect change.
Participate in the definition of business requirements to enhance current products & tools under guidance of the Senior Manager.
Regularly meet with front line staff and SMEs (one-on-one or in focus groups) as directed by the Senior Manager to evaluate business requirements and develop action plans to meet all information targets to provide recommendations.
Responsible for supporting month end reporting.
Other duties as assigned

Education and Experience:

Post-Secondary education in Information Systems and/or Computer Science and Business Management, plus relevant work experience
Minimum of 5 years of relevant experience
Proficient managing software solutions, manipulating and programming data, MS Office suite, MS Enterprise systems (CRM, ERP, Phone, Chat), Power BI, and Data Cubes

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Long Term Disability Protection
Well-being support programs and virtual medical visits
Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

Training Allowance and continuous learning opportunities and programs
Leadership development and mentorship programs
Clear pathways for advancement

Culture & Community

Appreciation events, raffles, and team building activities
Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

Competitive total compensation package, inclusive of bonus opportunity
Retirement savings plan with matching Company contributions (RRSP/DPSP)
Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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More about this job

Responsibilities

Develop and maintain programs, automated reports, and dashboards using Microsoft Office, enterprise systems, Power BI, and data cubes to support operational analysis and business decisions. Analyze data and processes, gather requirements from staff and subject matter experts, recommend improvements, and support month-end reporting.

Requirements

Requires post-secondary education in Information Systems, Computer Science, and/or Business Management, along with at least five years of relevant experience. Candidates should be proficient in software solutions, data manipulation and programming, Microsoft Office, CRM and ERP systems, phone and chat systems, Power BI, and data cubes.

Skills

Business Analysis
Data Analysis
Data Mining
Report Writing
Report Automation
Dashboard Development
Process Mapping
Process Improvement
Business Requirements Gathering
Power BI
Microsoft Office
ERP Systems
CRM Systems
Data Cubes
Software Solutions
Customer Solutions

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Protection
Well-Being Support Programs
Virtual Medical Visits
Employee and Family Assistance Program
Training Allowance
Leadership Development
Mentorship Programs
Retirement Savings Plan with Company Matching Contributions
Associate Product Discounts
Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Dealer Experience
Business Analysis
Business Requirements
Process Mapping
Process Improvement
Data Mining
Data Analysis
Report Writing
Report Automation
Dashboard Reporting
Microsoft Office
Enterprise Resource Planning
Power BI
Data Cubes
Phone Systems
Chat Systems
Application Development
Month-End Reporting
Proactive ETA/ATP Distribution
Operational Analysis
Business Process Efficiency

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