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Added 6 mins ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 37 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 37 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
Contract
Experience with accounting operations and financial reporting.
Added 2 hours ago
Purchasing Specialist
Copeland
Brantford, ON
$55,000 to $65,000 CAD / year
Full-time
About the Materials Specialist (Internal Title: Materials Analyst) Role - Brantford, ON
Added 3 hours ago
Customer Support Analyst
Insight Global
Toronto, ON
Contract
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives,…
Added 4 hours ago
ANALYST
National Bank of Canada
Montreal, QC
Temporary
A career as an International Payments Operations Analyst at National Bank offers a unique opportunity to leverage your expertise in supporting the evolution and execution of strategies…
Added 4 hours ago
Human Resources Systems Analyst
Bakery Feeds, by Darling Ingredients
Cambridge, ON
Full-time
The HRIS Analyst acts as the primary administrator and subject matter expert for the Darling Canada’s Human Resources Information System (HRIS). This individual is responsible for ensuring…
Added 5 hours ago
Risk Analyst III #26-24235
US Tech Solutions
Toronto, ON
$40 to $45 USD / hour
Contract
We are seeking an experienced Risk Analyst III to join the Credit Exception Management team within a Market Risk and Counterparty Analytics function.
Added 5 hours ago
Volumetric Accounting Analyst
South Bow
Calgary, AB
Full-time
We are seeking a detail-oriented and analytical Volumetric Accounting / Commercial Operations Analyst to support the accuracy, integrity, and reporting of operational and volumetric data.…
Added 5 hours ago
Security Analyst
InSync Systems
Calgary, AB
Contract
…development lifecycle, rather than day-to-day hands-on security operations. Given the part-time nature of the engagement, the focus is on periodic guidance and review rather than continuous…
Added 5 hours ago
Analyst, Business Transformation
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to…
Added 5 hours ago
Analyst, Business Transformation
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to…
Added 6 hours ago
GRC Analyst, Entry Level
Jobright.ai
Canada
Full-time
…helps users reach better job outcomes. The entry-level GRC Analyst supports governance, risk, and compliance operations by maintaining risk and control documentation, coordinating…
Added 6 hours ago
SOC Analyst, Entry Level
Jobright.ai
Canada
Full-time
…outcomes. Jobright.ai is hiring an Entry-Level Cybersecurity Analyst to help protect our people, systems, and AI-powered products by supporting security monitoring, investigating alerts,…
Added 6 hours ago
Business Analyst (Finance Business Solutions)
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Finance Business Solutions team bridges business needs and technical solutions by managing integrated finance systems that support departmental and institution-wide operations.
Added 6 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 6 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 6 hours ago
Conversational MoveWorks AI Business Analyst (P2)
Apex Systems
Mississauga, ON
$100 to $110 USD / hour
Full-time
Conversational AI Business Analyst, EmployeeWorks Platform
Added 6 hours ago
Purchasing Specialist
Copeland
Brantford, ON
$55,000 to $65,000 CAD / year
Full-time
About the Materials Specialist (Internal Title: Materials Analyst) Role - Brantford, ON
Added 6 hours ago
Senior Business Analyst – Cybersecurity & IT Resiliency
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is urgently seeking a Senior Business Analyst Cybersecurity & IT Resiliency for a 12 month contract role. This is a hybrid role (2 days on site and 3 remote) with our New…
Added 6 hours ago
Senior Analyst, Global Research - 26385
Enverus
Calgary, AB
Full-time
…sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a…
Added 6 hours ago
Staff Data Engineer
Royal Bank of Canada
Toronto, ON
Full-time
As Lead Data Engineer in Investor & Treasury Services Data Engineering team within Technology and operations office, you will design, implement, and support enterprise data architecture…
Added 7 hours ago
CRM & Power Platform Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Added 7 hours ago
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
Contract
Are you a recent graduate ready to hit the ground running? The Canada Analyst Program is your entry point into the world of financial compliance, client data management, and regulatory…

Napoleon

Customer Solutions Dealer Experience Business Analyst

Barrie, ON, L4N 4Y8, Canada

Job type: Full-time
Experience: Minimum of 5 years of relevant experience
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract

Reports to: Senior Manager Customer Solutions

Hours of work: 8:30 a.m. to 5:00 p.m., Monday to Friday

Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and operations of the Customer Solutions & Dealer Experience Departments and providing support & reporting to the Manager, that enable accurate and detailed analysis of the operational success/opportunities of all aspects of the business. Understanding, defining, and mapping business processes with the goal of report writing, programming and report building are the foundation of this position.

Key Responsibilities and Accountabilities:

Create, update, maintain & develop programs commonly used by the department, including ERP, Phone/Chat systems & tools such as but not limited to Proactive ETA/ATP distribution. Produce expert, high-level and detailed programs & reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various documents/reports aimed at improving business analysis and desk level support to the department associates.
Create relevant and detailed, automated "dashboard" style reporting (to be auto-updated daily, weekly, monthly, etc. as required) for drill-down and data mining by the Analyst and various leadership.
Data mine and analyze statistics to support application development, identify trends and streamline efficiencies within the department.
Participate in the definition of business requirements to enhance current products and tools used by the department.
Perform process mapping and suggest necessary improvements.
Produce/program/automate reports and provide critical analysis of reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes and design required reports. Create, update & maintain various documents/reports aimed at improving business analysis.
Analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department; Proactively analyze business processes to determine efficiencies and make recommendations to implement/affect change.
Participate in the definition of business requirements to enhance current products & tools under guidance of the Senior Manager.
Regularly meet with front line staff and SMEs (one-on-one or in focus groups) as directed by the Senior Manager to evaluate business requirements and develop action plans to meet all information targets to provide recommendations.
Responsible for supporting month end reporting.
Other duties as assigned

Education and Experience:

Post-Secondary education in Information Systems and/or Computer Science and Business Management, plus relevant work experience
Minimum of 5 years of relevant experience
Proficient managing software solutions, manipulating and programming data, MS Office suite, MS Enterprise systems (CRM, ERP, Phone, Chat), Power BI, and Data Cubes

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Long Term Disability Protection
Well-being support programs and virtual medical visits
Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

Training Allowance and continuous learning opportunities and programs
Leadership development and mentorship programs
Clear pathways for advancement

Culture & Community

Appreciation events, raffles, and team building activities
Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

Competitive total compensation package, inclusive of bonus opportunity
Retirement savings plan with matching Company contributions (RRSP/DPSP)
Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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More about this job

Responsibilities

Develop and maintain programs, automated reports, and dashboards using Microsoft Office, enterprise systems, Power BI, and data cubes to support operational analysis and business decisions. Analyze data and processes, gather requirements from staff and subject matter experts, recommend improvements, and support month-end reporting.

Requirements

Requires post-secondary education in Information Systems, Computer Science, and/or Business Management, along with at least five years of relevant experience. Candidates should be proficient in software solutions, data manipulation and programming, Microsoft Office, CRM and ERP systems, phone and chat systems, Power BI, and data cubes.

Skills

Business Analysis
Data Analysis
Data Mining
Report Writing
Report Automation
Dashboard Development
Process Mapping
Process Improvement
Business Requirements Gathering
Power BI
Microsoft Office
ERP Systems
CRM Systems
Data Cubes
Software Solutions
Customer Solutions

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Protection
Well-Being Support Programs
Virtual Medical Visits
Employee and Family Assistance Program
Training Allowance
Leadership Development
Mentorship Programs
Retirement Savings Plan with Company Matching Contributions
Associate Product Discounts
Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Dealer Experience
Business Analysis
Business Requirements
Process Mapping
Process Improvement
Data Mining
Data Analysis
Report Writing
Report Automation
Dashboard Reporting
Microsoft Office
Enterprise Resource Planning
Power BI
Data Cubes
Phone Systems
Chat Systems
Application Development
Month-End Reporting
Proactive ETA/ATP Distribution
Operational Analysis
Business Process Efficiency

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