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Added 13 mins ago
Technical Program Integration Lead
Telesat
Ottawa, ON
Full-time
This role bridges technical complexity and program execution by transforming multiple engineering, product, software, hardware, operations, integration, and supplier workstreams into a…
Added 27 mins ago
Accounting Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Our client is seeking an Accounting Manager to lead financial reporting, budgeting, forecasting, and compliance activities across a multi-company environment. This role works closely with…
Added 27 mins ago
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
Contract
…Azure, and/or Google), API-based development, REST framework, data engineering, large-scale API gateway environments, etc. Knowledge of AIML and hands-on experience implementing solutions…
Added 27 mins ago
Network and Systems Specialist
Stoakley-Stewart Consultants Ltd.
Barrie, ON
Full-time
…production challenges, they operate at the intersection of engineering precision and real-world industrial…
Added 28 mins ago
Configuration Specialist
DistillerSR Inc.
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR…
Added 28 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 43 mins ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
…Reporting to the North America Product and Commercial Programs Manager, this role will play a critical part in driving the success of our fuels portfolio, enhancing customer value…
Added 43 mins ago
Portfolio Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 43 mins ago
Agent de droit de passage / Associate Advisor Lands & Right of Way (ROW)
Enbridge
London, ON · Sarnia, ON · Montreal, QC
Full-time
Added 57 mins ago
Fuels Product Advisor
Imperial Oil
Edmonton, AB
Full-time
…Reporting to the North America Product and Commercial Programs Manager, this role will play a critical part in driving the success of our fuels portfolio, enhancing customer value…
Added 57 mins ago
.Net Fullstack developer
BULL-IT SOLUTIONS LTD
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Full-time
7+ years of software engineering experience with strong expertise in C#, .NET Core, ASP.NET Core, and SQL
Added 1 hour ago
Warehouse Automation Processes Co-Op
ARC'TERYX
New Westminster, BC
…Warehousing and Logistics and to support Arc’teryx Supply Chain with data input, analysis and feedback to identify opportunities for process…
Added 1 hour ago
Project Manager - Halifax
RBC
Bedford, QC · Halifax, NS
Full-time
Supporting Program Directors and Senior Managers with daily project management activities, including status reporting, JIRA management, and project documentation.
Added 1 hour ago
Process Engineering Manager, Internal Audit (1117)
TD
Toronto, ON
Full-time
Generally reports to a Senior Manager or above
Added 1 hour ago
Sr. Back-End Java Developer, TD Securities
TD
Toronto, ON
Full-time
…more intuitive. We value thoughtful product decisions, strong engineering, polished user experiences, and practical solutions that create meaningful value for our…
Added 1 hour ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
As the Technical Program Manager for CNN’s Connected TV Engagement team, you’ll lead execution of the CTV roadmap - translating product goals into certified, high-quality experiences on…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Technical Aptitude – Advanced level analytical skills with a demonstrated ability utilizing data to support decisions with empirical evidence. Capable of understanding engineering documents…
Added 1 hour ago
Full Stack Engineer
BITS Recruiting
Toronto, ON
Contract
Location: University Avenue, Toronto (Hybrid: Up to 3 days onsite per week, subject to hiring manager's discretion)
Added 1 hour ago
Intermediate Environmental Planner / Project Manager (Infrastructure)
Egis in Canada
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We're looking for an Intermediate Environmental Planner / Project Manager to join our infrastructure team in Ottawa, Canada. In this role, you will manage environmental planning initiatives…
Added 1 hour ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking a dedicated and detail-oriented Engineering Associate to join our dynamic team. In this role, you will support project teams through the design, analysis, and implementation…
Added 1 hour ago
Software Engineering Manager - VP level
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
$190,000 to $200,000 CAD / year
Full-time
The team is hiring a Manager of Engineering to lead the engineering group that builds and operates our research data management platform. Reporting to the CTO, you will lead how the…
Added 1 hour ago
Warehouse Automation Processes Co-Op
Arc'teryx Equipment
New Westminster, BC
$44,700 to $55,100 CAD / year
Internship
…Warehousing and Logistics and to support Arc’teryx Supply Chain with data input, analysis and feedback to identify opportunities for process…
Added 1 hour ago
Senior Account Executive - IT
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
talent in IT, Finance, Accounting, and Engineering. With 20 years of deep industry experience, we understand
Added 1 hour ago
Senior Manager, Maintenance and Reliability Engineering
Sofina Foods Inc
Calgary, AB
Reporting to the Director, Operations, the Senior Manager, Maintenance and Technical Services, is responsible for managing the effective delivery of engineering services and maintenance…
Added 2 hours ago
Manager Digital Services - Business Services
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Digital Shared Services focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. Digital Business…

Napoleon

Customer Solutions Dealer Experience Business Analyst

Barrie, ON, L4N 4Y8, Canada

Job type: Full-time
Experience: Minimum of 5 years of relevant experience
Posting language: English
Posted: Sep 15, 2026

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Original job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Customer Solutions/Dealer Experience Business Analyst - 12 month contract

Reports to: Senior Manager Customer Solutions

Hours of work: 8:30 a.m. to 5:00 p.m., Monday to Friday

Job Purpose: Reporting to the Customer Solutions Senior Manager, the Customer Solutions/Dealer Experience Business Analyst is responsible for understanding the structure, policies and operations of the Customer Solutions & Dealer Experience Departments and providing support & reporting to the Manager, that enable accurate and detailed analysis of the operational success/opportunities of all aspects of the business. Understanding, defining, and mapping business processes with the goal of report writing, programming and report building are the foundation of this position.

Key Responsibilities and Accountabilities:

Create, update, maintain & develop programs commonly used by the department, including ERP, Phone/Chat systems & tools such as but not limited to Proactive ETA/ATP distribution. Produce expert, high-level and detailed programs & reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various documents/reports aimed at improving business analysis and desk level support to the department associates.
Create relevant and detailed, automated "dashboard" style reporting (to be auto-updated daily, weekly, monthly, etc. as required) for drill-down and data mining by the Analyst and various leadership.
Data mine and analyze statistics to support application development, identify trends and streamline efficiencies within the department.
Participate in the definition of business requirements to enhance current products and tools used by the department.
Perform process mapping and suggest necessary improvements.
Produce/program/automate reports and provide critical analysis of reports using MS Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes and design required reports. Create, update & maintain various documents/reports aimed at improving business analysis.
Analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department; Proactively analyze business processes to determine efficiencies and make recommendations to implement/affect change.
Participate in the definition of business requirements to enhance current products & tools under guidance of the Senior Manager.
Regularly meet with front line staff and SMEs (one-on-one or in focus groups) as directed by the Senior Manager to evaluate business requirements and develop action plans to meet all information targets to provide recommendations.
Responsible for supporting month end reporting.
Other duties as assigned

Education and Experience:

Post-Secondary education in Information Systems and/or Computer Science and Business Management, plus relevant work experience
Minimum of 5 years of relevant experience
Proficient managing software solutions, manipulating and programming data, MS Office suite, MS Enterprise systems (CRM, ERP, Phone, Chat), Power BI, and Data Cubes

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Long Term Disability Protection
Well-being support programs and virtual medical visits
Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

Training Allowance and continuous learning opportunities and programs
Leadership development and mentorship programs
Clear pathways for advancement

Culture & Community

Appreciation events, raffles, and team building activities
Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

Competitive total compensation package, inclusive of bonus opportunity
Retirement savings plan with matching Company contributions (RRSP/DPSP)
Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

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More about this job

Responsibilities

Develop and maintain programs, automated reports, and dashboards using Microsoft Office, enterprise systems, Power BI, and data cubes to support operational analysis and business decisions. Analyze data and processes, gather requirements from staff and subject matter experts, recommend improvements, and support month-end reporting.

Requirements

Requires post-secondary education in Information Systems, Computer Science, and/or Business Management, along with at least five years of relevant experience. Candidates should be proficient in software solutions, data manipulation and programming, Microsoft Office, CRM and ERP systems, phone and chat systems, Power BI, and data cubes.

Skills

Business Analysis
Data Analysis
Data Mining
Report Writing
Report Automation
Dashboard Development
Process Mapping
Process Improvement
Business Requirements Gathering
Power BI
Microsoft Office
ERP Systems
CRM Systems
Data Cubes
Software Solutions
Customer Solutions

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Protection
Well-Being Support Programs
Virtual Medical Visits
Employee and Family Assistance Program
Training Allowance
Leadership Development
Mentorship Programs
Retirement Savings Plan with Company Matching Contributions
Associate Product Discounts
Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Solutions
Dealer Experience
Business Analysis
Business Requirements
Process Mapping
Process Improvement
Data Mining
Data Analysis
Report Writing
Report Automation
Dashboard Reporting
Microsoft Office
Enterprise Resource Planning
Power BI
Data Cubes
Phone Systems
Chat Systems
Application Development
Month-End Reporting
Proactive ETA/ATP Distribution
Operational Analysis
Business Process Efficiency

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