Quality Assurance Supervisor

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Job Title: Quality Assurance Supervisor

Reports to: Quality Assurance Manager

Location: 214 Bayview Drive, Barrie

Job Purpose:

The Quality Assurance Supervisor leads a team responsible for day-to-day Quality Assurance activities within an assigned area. As a working supervisor, the role provides visible plant-floor leadership, sets priorities, ensures effective quality coverage, and supports the timely resolution and escalation of product and process quality concerns. Demonstrated ability to work effectively in a hands-on capacity within manufacturing, laboratory, warehouse, and plant-floor environments Ability and willingness to support assigned manufacturing shifts, work schedules, and facilities in accordance with operational requirements.

The Supervisor oversees inspections, audits, containment, nonconformance and corrective action activities, while ensuring compliance with applicable specifications, procedures, certification requirements, and customer expectations. Working closely with cross-functional teams, the role supports manufacturing performance, problem-solving, audit readiness, and continuous improvement through data-driven decision-making and team development. The role requires a hands-on approach and regular engagement within manufacturing, laboratory, warehouse, and plant-floor environments. The Supervisor is responsible for providing practical quality leadership and support where required and must be able to work effectively across assigned manufacturing shifts, work schedules, and facilities in accordance with operational requirements.

Key Competencies:

• Demonstrated leadership, coaching, and team development skills
• Strong problem-solving, analytical, and decision-making abilities, including root cause analysis and corrective action methodologies
• Ability to interpret technical drawings, specifications, quality data, and risk indicators to support informed decision-making
• Effective communication, collaboration, and influencing skills across organizational levels and cross functional teams
• Strong customer focus with the ability to balance quality, compliance, risk, and operational priorities
• Ability to manage multiple priorities and coordinate quality activities in a fast-paced manufacturing environment
• Working knowledge of quality systems, manufacturing processes, and health and safety requirements
• Proficiency with ERP systems, reporting tools, Microsoft 365, and other digital tools

Key Job Functions:

1. Quality Assurance Leadership & Team Supervision: Establish daily priorities, workload distribution, coordinate staffing, scheduling, and quality coverage, provide technical direction, monitor completion, and maintain effective shift-to-shift communication. Coach, mentor, and provide regular feedback to Quality Assurance Technicians and Specialists to support consistent execution, capability development, succession readiness, and achievement of assigned quality, operational, safety, training, and performance KPIs.
2. Manufacturing Quality Support & Operational Execution: Provide visible, hands-on plant-floor quality leadership through rapid response to production issues and close collaboration with Operations and Engineering. Ensure appropriate quality verification activities are completed and that Quality Assurance personnel consistently adhere to drawings, specifications, control plans, inspection criteria, critical quality requirements, and approved processes. Assess and escalate quality, compliance, certification, customer, and product risks in a timely manner to support informed decision-making and protect product integrity.
3. Inspection, Testing & Audit Execution: Provide oversight and direction to ensure required inspections, product testing, laboratory activities, layered audits, line audits, and critical quality checks are completed accurately and on schedule. Review results for completeness, trends, nonconformities, and required follow up.
4. Nonconformance, Containment, MRB & Rework Coordination: Lead initial containment and ensure affected product is properly identified, segregated, documented, and controlled. Gather facts and evidence for disposition or Material Review Board decisions, coordinate approved rework activities, and verify completion and effectiveness.
5. Corrective Action & Structured Problem-Solving: Lead or support assigned investigations using appropriate root cause analysis methods. Coordinate corrective actions, ensure supporting evidence is collected and documented by Quality Assurance Technicians, verify completion and effectiveness, and escalate overdue, repeat, or ineffective actions.
6. Safety Leadership & Compliance: Lead day-to-day safety performance within the assigned Quality Assurance shift or area; ensure adherence to all safety, environmental, and workplace policies. Support safety audits, incident investigations, and corrective actions, and foster a proactive, accountable safety culture.
7. People Development & Performance: Develop and maintain skills matrices and training plans, identify capability gaps, support onboarding and cross-training, recognize strong performance, and support performance management activities, including goal setting, coaching, performance reviews, development planning, attendance management, and corrective action, in partnership with the Quality Assurance Manager and Human Resources. Provide operational input and recommendations to support annual workforce, training, equipment, and departmental budget planning within the assigned area. 
8. Quality Data, Metrics & Continuous Improvement: Review quality performance data within the assigned area, including defect trends, audit completion, scrap, rework, product holds, repeat concerns, customer issues, and corrective action status. Monitor, analyze, and support achievement of established quality KPIs for self, team, and department; communicate risks and support measurable improvement activities focused on product quality, operational performance, compliance, and cost of quality.
9. NPI, Product Changes & Audit Readiness: Support new product introduction and product or process changes by confirming inspection criteria, control plans, work instructions, measurement requirements, and first-production readiness. Support internal, customer, certification, and third-party audits, including evidence preparation and corrective action follow-up.
10. Supplier Quality & Returned Material Oversight: Support supplier-related quality issues, including returned material evaluation and monitoring of supplier performance concerns. Coordinate investigations and corrective actions in collaboration with Material Planners, Purchasing, and external suppliers as required.
11. Regulatory Compliance & Third-Party Audits: Support in coordination and participate in third party and regulatory audits related to product certifications. Ensure ongoing audit readiness, timely completion of corrective actions, and sustained compliance with applicable standards and regulatory requirements.
12. Cross-Functional Collaboration & Managerial Development: Representing Quality Assurance in assigned operational and cross-functional meetings, clearly communicate quality risks and priorities, and provide delegated operational coverage during Quality Assurance Manager absences within defined authority. Complete agreed leadership development assignments to build readiness for future opportunities.
13. Additional Quality-Related Projects & Technical Support: Lead or support quality assurance initiatives, technical projects, cross-functional assignments, and other duties assigned to support manufacturing performance, regulatory compliance, customer satisfaction, continuous improvement, and departmental objectives.

Skills / Knowledge / Experience / Education Required

Minimum Education:

• College diploma or university degree in Quality, Engineering Technology, Manufacturing, Operations, or a related technical discipline is preferred
• An equivalent combination of relevant education, technical training, and progressive manufacturing quality experience may be considered

Minimum Years of Experience:

• 5-7 years of experience in manufacturing quality, inspection, quality engineering, operations, or a related technical environment, demonstrating increasing technical knowledge, problem-solving capability, and breadth of responsibility
• 2-3 years of formal or informal leadership experience, including supervision, team leadership, project leadership, training, or mentoring

Certifications Preferred:

• ASQ Certified Quality Technician (CQT), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or an equivalent professional quality designation
• Lean Manufacturing, Six Sigma, internal auditor, lead auditor, or formal supervisory or leadership development training is considered an asset
• Computer Software Requirement: Advanced proficiency with Microsoft 365 applications
• Working knowledge of ERP quality and nonconformance workflows; experience with Dynamics 365 Finance and Operations is preferred
• Working knowledge of Power BI, SharePoint, digital workflow tools, and approved AI-enabled tools is considered an asset

Specialized Skills:

• Experience responding to manufacturing quality issues and coordinating containment, investigation, and corrective action
• Experience interpreting engineering drawings, specifications, measurement results, and inspection criteria Wolf Steel Ltd., Napoleon Home Comfort
• Experience using quality data to identify trends and establish priorities
• Strong mechanical aptitude and practical knowledge of manufacturing processes, production controls, inspection methods, and measurement equipment
• Working knowledge of nonconformance control, containment, MRB, corrective action, FMEA, audit practices, and structured problem-solving
• Demonstrated project coordination, facilitation, negotiation, and cross-functional communication skills.
• Ability to work effectively under pressure, manage competing priorities, protect product integrity, and escalate risk appropriately

Other Comments:

• Demonstrated integrity, professionalism, sound judgment, discretion, accountability, and self motivation in the performance of duties
• Commitment to complying with all applicable health and safety, environmental, quality, and workplace policies, procedures, and regulatory requirements
• Valid driver's license with the ability to travel between Barrie locations as required to support business operations

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

Benefits, Health, Well-being & Support

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
• Long Term Disability Protection
• Well-being support programs and virtual medical visits
• Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

• Training Allowance and continuous learning opportunities and programs
• Leadership development and mentorship programs
• Clear pathways for advancement

Culture & Community

• Appreciation events, raffles, and team building activities
• Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

• Competitive total compensation package, inclusive of bonus opportunity
• Retirement savings plan with matching Company contributions (RRSP/DPSP)
• Exclusive Associate discounts on our award-winning products

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.