Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
CG
Outside Sales Representative
CFT Group
Ottawa, ON
- Full-time
…Gatineau, and the surrounding Outaouais region. Reporting to the Director of Sales, you will identify and acquire new customers, conduct in-person sales visits, build lasting client…
Added 10 mins ago
EI
Project Director, Rail & Transit
Egis in Canada
Calgary, AB
- Full-time
The Project Director, Rail & Transit – Western Canada is a key executive leadership role responsible for driving the successful delivery of major rail and transit programs while…
Added 10 mins ago
FR
Condominium Manager
FirstService Residential Canada
Oakville, ON
- Full-time
Collaborate with the Regional Director to develop goals and communicate established goals
Added 10 mins ago
I
Director, People and Culture
illumin
Toronto, ON
- Full-time
Reporting to the COO, we are hiring a Director, People and Culture to help shape the people strategy that supports illumin’s next stage of growth. As our new Director, People and Culture,…
Added 10 mins ago
CO
Lead Internal Auditor
City of Brampton
Brampton, ON
- Temporary
Reporting to the Manager, Internal Audit, (or to the Director, Internal Audit on solo projects) this position plans, performs internal audit assurance and advisory engagements of moderate…
Added 10 mins ago
EC
Senior Engineering Manager, Analytics
Emburse Chrome River
Toronto, ON
- Full-time
…AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the…
Added 10 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 10 mins ago
RC
Director, Intelligent Enterprise Transformation Leader - Finance
RSM Canada
Toronto, ON
- Full-time
RSM Consulting is seeking a Director to serve as Business Transformation Lead on large, integrated Intelligent Finance transformations. Our Intelligent Finance portfolio helps clients build…
Added 13 mins ago
S
Account Manager – Eastern Sales
Sony
Toronto, ON
- Full-time
Working closely with Business Managers, the Sales Director, and other cross-functional partners, the Sales Account Manager translates customer and market insights into actionable business…
Added 13 mins ago
Administrative Secretary
Health Sciences North
Sudbury, ON
Provide efficient and confidential administrative support to the Quality and Patient Safety Program Director to ensure the day-to-day operations of the program are managed, coordinated, and…
Added 13 mins ago
Administrative Secretary
Health Sciences North
Sudbury, ON
Provide efficient and confidential administrative support to the Quality and Patient Safety Program Director to ensure the day-to-day operations of the program are managed, coordinated, and…
Added 13 mins ago
WT
Software Development Manager, Institutional Transfers
Wealthsimple Technologies
Remote, Canada
- $166,400 to $208,000 CAD / year
- Full-time
- Remote
…Wealthsimple. Both teams partner closely with Product, Design, Operations, CX, and other Engineering…
Added 13 mins ago
CC
Concession Coordinator, Full Time, TD Place
Compass Canada
Ottawa, ON
- Full-time
May involve assisting in or leading special projects as delegated by the Director of Operations or the Director of concessions.
Added 13 mins ago
Director, Land, Pacific Link
Trans Mountain
Calgary, AB
The Director serves as Pacific Link’s senior land representative with landowners, Indigenous communities on land matters, regulators, government agencies, municipalities and other…
Added 13 mins ago
Administrative Associate - Tourism
City of Regina
Regina, SK
Reporting to the Director, the Administrative Coordinator provides comprehensive administrative, coordination, and logistics support to the work unit. This position is responsible for…
Added 13 mins ago
MC
Mgr Customer Supply (QC)
Molson Coors
Longueuil, QC
- Other
This position reports to the Director Supply & Service Canada and works closely with strategic customers, Sales Leadership, Customer Operations Leadership and Supply & Service partners…
Added 24 mins ago
T
SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and…
Added 24 mins ago
NB
Associate or Associate Director Operational Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as an Associate or Associate Director within National Bank’s Capital Markets Business Operational Strategy, Resilience & Risk Management team means supporting the business line in…
Added 24 mins ago
LE
Executive Director
Low Entropy Foundation
Coquitlam, BC
- Full-time
The Executive Director has two jobs: keep Low Entropy's strong operations steady, and lead our transition toward becoming a grant-making funder.
Added 24 mins ago
C
Service Delivery Director
Capgemini
Toronto, ON
- $143,629 to $236,600 CAD / year
- Full-time
Partner with delivery, operations, commercial, and legal teams to achieve contractual and business objectives.
Added 24 mins ago
TO
Executive Director, Economic Development & Tourism
Township of Centre Wellington
Centre Wellington, ON
- Full-time
The Executive Director, Economic Development & Tourism, leads the delivery of economic development and tourism services on behalf of the Township of Centre Wellington through the Centre…
Added 28 mins ago
Benefits and Retirement Plan Administrator
Neighbourly Pharmacy
Toronto, ON
…Ontario. The position reports directly to the Total Rewards Director. They will have the opportunity to engage with a talented team and gain valuable experience. In this role, you will…
Added 42 mins ago
CS
Retail Coordinator
Canlan Sports
Toronto, ON · North York, ON
- Full-time
The Retail Coordinator is a national support role within Canlan Sports' Retail Division. Reporting to the Director of Retail, this position supports both Food and Beverage and Sport Shop…
Added 44 mins ago
M
Manager, Canadian Legacy & Inforce Management
Manulife
Toronto, ON · Waterloo, ON · Halifax, NS
- Full-time
Reporting to the Director of Canadian Legacy & Inforce Management, the Manager will primarily be focused on ensuring the proper management of our inforce Universal Life (UL) insurance…
Added 55 mins ago
MK
Marketing Coordinator
Moose Knuckles Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…join our team in Montreal. Reporting to the Integrated Brand Director, this role will support the day-to-day execution of brand and marketing initiatives across campaigns, experiential,…

NASCENT Technology, LLC

Head of Support

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Support Manager/Head of Support – Nascent

Department: Support

Reports To: Managing Director

About Nascent

Founded in 1996 and headquartered in Charlotte, North Carolina, Nascent is a transportation technology company that provides mission critical software for the industrial transportation industry. Nascent's portfolio includes SYNAPSE AGS, enVision, and ORCA, which help terminal operators, shippers, carriers, and logistics providers automate gate operations, improve transportation execution, and enhance supply chain visibility across North America.

About Valstone

Valstone acquires, operates, and provides a permanent home for mission critical technology businesses serving essential industrial and asset heavy markets globally. Valstone’s mission is to build industry-leading positions across five key sectors: agriculture, logistics, food processing, bulk materials, and manufacturing, serving as an active operating partner to its portfolio companies.

Valstone acquired Nascent in mid-2026 to complement its logistics portfolio. Valstone's logistics operating group also includes PS Technology, GeoMetrix Rail Logistics, and GTMaritime, providing software for rail and crew operations, transportation management, terminal and gate automation, maritime fleet compliance, and supply chain execution.

The Role

Reporting to the Managing Director, the Support Manager/Head of Support will lead Nascent’s customer support operations, ensuring every customer interaction is consistent, high-quality, and outcome driven.

You will own the full support operation: 24/7 coverage & escalations, SLA performance monitoring, systems & tools, and the team itself.

You will lead a small, experienced team of escalation engineers and take on complex cases yourself when needed. The Support Manager will build and scale a high-performing support culture, establish and monitor key service KPIs (including response times, resolution rates, customer satisfaction), and drive accountability at both the individual and team levels. Working cross-functionally with Software Development, Hardware and Professional Services, this role will ensure customer feedback is systematically captured, analyzed, and translated into actionable improvements.

Key Responsibilities

Own day-to-day support operations: ticket queues, phone and after-hours on-call, escalations and workload distribution across software and hardware issues.
Track, analyze, and report on key support metrics to drive continuous improvement, as well as identify opportunities to manage call volume. Sustain SLA performance across all customer contracts
Act as the senior escalation point for critical issues, coordinating across software and hardware teams until service is restored.
Create processes and systems to develop and maintain documentation (e.g., SOPs, escalation paths, service standards). Design and scale a tiered (L1/L2/L3) support model as the team grows.
Own and optimize customer support systems, including workflows, automation, and reporting.
Stay current with latest AI trends and tools while educating the team through training, mentorship and fostering an AI-positive culture.
Support hiring, onboarding, and performance management of support staff.
Communicate performance insights, risks, trends and actively participate in the senior leadership team to support key organizational decisions.
Partner across functions to identify recurring issues or trends to improve customer experience.

Qualifications

Experience:
7+ years in technical support or service operations, including support for systems that combine software and hardware.
3+ years leading a technical support team, ideally with 24/7 or on-call coverage.
Excellent problem-solving and debugging skills.
Experience reviewing code & performing handoff of defects to the Software Development team.
Strong working knowledge of ticketing, knowledge base and remote-monitoring tools, plus practical experience applying AI or automation to support work.
Experience defining, tracking and reporting support KPIs, and using data to make decisions.
Calm, clear communication with senior customer stakeholders during critical incidents.
Experience managing outsourced or third-party support partners.
Proficiency in React.js and Go-Lang, with a proven ability to deliver production-quality applications. Experience with .NET is a bonus but not required.
Familiarity with infrastructure to support containerized and cloud solutions (e.g., Docker, Kubernetes, AWS/Azure, REST, MSSQL). Hands-on experience preferred.

Education: Bachelor's degree in computer science, IT or related fields (or equivalent experience).

Preferred Qualifications:

Experience in rail, intermodal, port or logistics technology.
Exposure to SOC 2 or other security and compliance requirements in a support setting.

Preferred Location:

Hybrid environment - open to travel on an as-needed basis to Charlotte
Driving distance to Charlotte, North Carolina preferred but not required.

Apply About employer

More about this job

Responsibilities

Lead Nascent’s customer support operation, including 24/7 coverage, ticket queues, escalations, SLA performance, support systems, and team development. Establish scalable support processes and KPIs, handle critical incidents, and work across functions to turn customer feedback and recurring issues into service improvements.

Requirements

Requires 7+ years of technical support or service operations experience, including 3+ years leading a technical support team, along with experience supporting combined software and hardware systems and managing critical incidents. Candidates should have strong debugging and code-review skills, experience with support tools, KPIs, AI or automation, and proficiency in React.js and Go; a bachelor’s degree in computer science, IT, or a related field, or equivalent experience, is required.

Skills

Technical Support Operations
Team Leadership
Incident Escalation
SLA Management
Support KPI Reporting
Customer Communication
Software and Hardware Troubleshooting
Code Review
React.js
Go
.NET
Docker
Kubernetes
AWS
Azure
MSSQL

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Service Operations
24/7 Support
On-Call Coverage
Escalation Management
Service-Level Agreements
Support KPIs
Ticket Queues
Knowledge Base
Remote Monitoring
AI
Automation
Code Review
React.js
Go
.NET
Docker
Kubernetes
AWS
Azure
REST
MSSQL
Containerized Applications
Cloud Solutions
SOC 2
Logistics Technology
Rail Transportation
Intermodal
Port Technology
Customer Experience

Report this job