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Nasdaq

Verafin - Sr. Analyst – Client Support Services

Toronto, ON, Canada
NL, Canada

Full-time

Apply on nasdaq.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Experience: 2+ years of experience working with Nasdaq Verafin or equivalent application support environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

As a Sr. Analyst – Client Support Services, you'll play a critical role in delivering exceptional customer experiences through effective case management and operational support for Nasdaq Verafin's platform.

You'll thrive in this position if you're detail-oriented, client-focused, and energized by solving complex problems in a fast-paced, collaborative environment.

Key Responsibilities

Manage and resolve customer cases, ensuring timely responses that meet service-level agreements for enterprise-level clients.

Investigate and troubleshoot technical issues, driving resolution and escalating appropriately when development input is required.

Monitor and improve case queue health in collaboration with development and product teams.

Produce and deliver ongoing documentation, metric reports, and customer communications to support transparency and service quality.

Identify process gaps and contribute to the design and implementation of scalable operational improvements.

Required Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.

2+ years of experience working with Nasdaq Verafin or equivalent application support environment.

Proven ability to organize, prioritize, and escalate customer issues effectively within a case lifecycle framework.

Strong communicator with experience working across cross-functional teams in collaborative, matrixed environments.

Solid analytical and troubleshooting skills with the ability to adapt to shifting priorities.

Preferred Qualifications

Experience with Salesforce Reports and dashboards.

Background in data integration or software development.

Familiarity with working across global teams and diverse customer environments.

This position will be located in St. John's or Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply on nasdaq.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Manage and resolve customer cases while ensuring service-level agreements are met for enterprise-level clients. Collaborate with product and development teams to troubleshoot technical issues and implement operational process improvements.

Requirements

Requires a bachelor's degree or equivalent experience and at least 2 years of experience in an application support environment. Candidates must possess strong analytical skills and the ability to communicate effectively across cross-functional teams.

Skills

Case management
Technical troubleshooting
Customer support
Data analysis
Documentation
Salesforce
Reporting
Cross-functional collaboration
Problem solving
Operational improvement
Communication
Software support

Benefits

Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Case Management
Technical Troubleshooting
Nasdaq Verafin
Salesforce
Dashboards
Data Integration
Software Development
Operational Support
Service Level Agreements
Cross-functional Teams
Analytical Skills
Process Improvement
Documentation
Metric Reporting

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Work requirements

Jobs near Don Mills, ON