Jobs in Canada

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Added 1 min ago
Meter Data Management Coordinator
FortisAlberta
Calgary, AB
…growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to…
Added 1 min ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 1 min ago
SH
Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite
Sentrex Health Solutions
Markham, ON
- Full-time
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
Added 1 min ago
AS
Senior Technical Analyst
Alterna Savings
Ottawa, ON
- Full-time
The Senior Technical Analyst is a senior individual contributor accountable for leading the technical analysis of complex business and technology initiatives across Alterna’s integrated…
Added 1 min ago
RU
Oracle NetSuite Customer Success Manager
RSM US LLP
Vancouver, BC
- Full-time
Ability to focus on client service and striving to exceed clients’ expectations
Added 1 min ago
SI
SAP iXp Intern – CIS Software / AI Developer
SAP IT Business Systeme
Montreal, QC
- $18 to $36 CAD / hour
- Internship
Technical experience in Python, Java, JavaScript, or another programming language
Added 1 min ago
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Development Manager
Priceline
Toronto, ON
- Full-time
A track record of living Priceline’s values: Customer, Innovation, Team, Accountability and Trust.
Added 16 mins ago
Field Service Technician
Imperial Brady
Montreal, QC · Anjou, QC
…timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local…
Added 16 mins ago
Line Operations - Powerline Technician
PUC People & Culture Team
Sault Ste. Marie, ON
…community and economic development, and maintain exceptional customer…
Added 16 mins ago
Watertight Lining Solutions - WLS Operations Manager
PUC People & Culture Team
Sault Ste. Marie, ON
…community and economic development, and maintain exceptional customer…
Added 16 mins ago
Stations - Electric System Operator
PUC People & Culture Team
Sault Ste. Marie, ON
A shift work rotation may be implemented at a future date · Must hold or have the ability to acquire the MEA Electric Operator Certification
Added 16 mins ago
Reliability, Maintainability & Safety Engineer
Westerkirk
Mississauga, ON · Calgary, AB
Participate in design reviews, customer meetings, technical and business-related workshops.
Added 16 mins ago
Structural Design Engineer
Westerkirk
Mississauga, ON · Victoria, BC · Calgary, AB
Provide technical oversight and mentorship to junior engineers in areas of design, modelling, and drafting best practices.
Added 16 mins ago
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Laboratory Technician (BCGEU) - Mid Low Chemistry - Full Time - Burnaby, BC
LifeLabs
Burnaby, BC
- Full-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 16 mins ago
Office Manager
Opta Group
Burlington, ON
…deliver custom-engineered additives, specialty equipment and technical expertise that solves complex challenges, optimizes process and drives long-term…
Added 16 mins ago
Specialist, Marketing Data & Web Operations
Reliance Home Comfort
Toronto, ON
Pull and prepare customer segments and audience lists for marketing campaigns.
Added 16 mins ago
Grains Shipper / Receiver
Greenfield Global Inc.
Johnstown, ON
…areas of Safety, Environment, Product Quality and Consistency, Customer Service, ISO compliance, FSMA compliance, FSSC, ISCC compliance, Internal Supplier Relationships, and continuous…
Added 16 mins ago
UO
Research Associate
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- Full-time
UBC is a global centre for research, teaching, and service, consistently ranked among the 40 best universities in the world – and top 20 public universities. According to Maclean’s 2023…
Added 16 mins ago
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Verafin - Sr. Analyst – Client Support Services
Nasdaq
Toronto, ON · NL
- Full-time
Manage and resolve customer cases, ensuring timely responses that meet service-level agreements for enterprise-level clients.
Added 16 mins ago
CH
Pharmacy Assistant
Canadian Health Solutions
Moncton, NB
- Full-time
…assisting the pharmacist directly in providing exceptional customer service and ensuring the smooth operation of the…
Added 16 mins ago
SD
Assistant.e technique en pharmacie
Shoppers Drug Mart
Cowansville, QC
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 16 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saint John, NB
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 16 mins ago
SD
Specialist, Flyer Production (12+ Month Contract)
Shoppers Drug Mart
Toronto, ON
- Full-time
…perform basic functions and a willingness to further develop technical…
Added 16 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Saint John, NB
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 16 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kelowna, BC
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…

Nasdaq

Verafin - Sr. Analyst – Client Support Services

Toronto, ON, Canada
NL, Canada

Full-time

Apply on nasdaq.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Experience: 2+ years of experience working with Nasdaq Verafin or equivalent application support environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

As a Sr. Analyst – Client Support Services, you'll play a critical role in delivering exceptional customer experiences through effective case management and operational support for Nasdaq Verafin's platform.

You'll thrive in this position if you're detail-oriented, client-focused, and energized by solving complex problems in a fast-paced, collaborative environment.

Key Responsibilities

Manage and resolve customer cases, ensuring timely responses that meet service-level agreements for enterprise-level clients.

Investigate and troubleshoot technical issues, driving resolution and escalating appropriately when development input is required.

Monitor and improve case queue health in collaboration with development and product teams.

Produce and deliver ongoing documentation, metric reports, and customer communications to support transparency and service quality.

Identify process gaps and contribute to the design and implementation of scalable operational improvements.

Required Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.

2+ years of experience working with Nasdaq Verafin or equivalent application support environment.

Proven ability to organize, prioritize, and escalate customer issues effectively within a case lifecycle framework.

Strong communicator with experience working across cross-functional teams in collaborative, matrixed environments.

Solid analytical and troubleshooting skills with the ability to adapt to shifting priorities.

Preferred Qualifications

Experience with Salesforce Reports and dashboards.

Background in data integration or software development.

Familiarity with working across global teams and diverse customer environments.

This position will be located in St. John's or Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply on nasdaq.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Manage and resolve customer cases while ensuring service-level agreements are met for enterprise-level clients. Collaborate with product and development teams to troubleshoot technical issues and implement operational process improvements.

Requirements

Requires a bachelor's degree or equivalent experience and at least 2 years of experience in an application support environment. Candidates must possess strong analytical skills and the ability to communicate effectively across cross-functional teams.

Skills

Case management
Technical troubleshooting
Customer support
Data analysis
Documentation
Salesforce
Reporting
Cross-functional collaboration
Problem solving
Operational improvement
Communication
Software support

Benefits

Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Case Management
Technical Troubleshooting
Nasdaq Verafin
Salesforce
Dashboards
Data Integration
Software Development
Operational Support
Service Level Agreements
Cross-functional Teams
Analytical Skills
Process Improvement
Documentation
Metric Reporting

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Work requirements

Jobs in Canada