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Added 10 mins ago
BD
Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s ERP department has a full-time position for Business Process Analyst.
Added 10 mins ago
D
Senior Analyst, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
Added 10 mins ago
TH
Sr. Analyst, Consumer Insights, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Sr. Analyst, Consumer Insights at Tim Hortons is a strategic partner that will help influence the strategies for Canada’s favourite QSR! This role will be dedicated to uncovering and…
Added 40 mins ago
D|
Total Rewards Operations Analyst, M&A (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
The analyst will work closely with HR Operations, Total Rewards, IT, Finance, and Estée Lauder teams to troubleshoot issues, maintain data accuracy, and contribute to process improvement…
Added 56 mins ago
FN
Call Centre Analyst
First Nations University of Canada
Prince Albert, SK
- Full-time
The Prince Albert Grand Council is now accepting applications for Casual Call Centre Analyst at Sprucelodge Boarding Home located in Prince Albert.
Added 2 hours ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
Chartered Professional Accounting designation (CPA) or Chartered Financial Analyst (CFA)
Added 2 hours ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg
Mississauga, ON
- Part-time
…price and trade promotion optimization. The Revenue Growth Analyst will support the development of WK Kellogg expertise in pricing analytics to lead the development of our price pack…
Added 2 hours ago
B
Financial Analyst, Global Trade Services
BRP
Montreal, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 2 hours ago
B
Financial Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 2 hours ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…join our dynamic Product team in a full-time capacity as an Analyst, Investment Research and Solutions. This role is situated within the Investment Manager Research segment, offering an…
Added 2 hours ago
C
WFM Real Time Management Analyst (Onsite)
CNX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Join a world-class team in Mississauga, as a WFM Real Time Management Analyst! The WFM Real Time Management Analyst is responsible for managing the intraday performance of one program or…
Added 2 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 3 hours ago
VB
Senior Financial Analyst (12-Month Contract)
Vaco by Highspring
Toronto, ON
- Contract
Our client is looking for a Senior Financial Analyst with a strong background in financial reporting for a 12-month contract. The role will require working in office, in the downtown…
Added 3 hours ago
LA
Oracle HCM Functional Analyst
LGS, an IBM Company
Quebec, QC
- Full-time
Added 3 hours ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Added 3 hours ago
B
Sr.Analyst-Payments Automation & Analytics
BeachHead
Toronto, ON
- $43.48 to $56.52 CAD / hour
- Contract
Added 3 hours ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
…client partnership, and continuous process improvement. As an Analyst, you will build expertise in ABS credit analysis and quantitative finance within a collaborative, globally connected…
Added 3 hours ago
HB
Business Analyst / Project Manager – Corporate Applications / Salesforce / Workday - FinTech - $120,000-$200,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $120,000 to $200,000 CAD / year
- Full-time
Job title: Business Analyst / Project Manager – Corporate Applications / Salesforce / Workday
Added 3 hours ago
IH
M365 Intermediate Analyst
Interior Health Authority
Kelowna, BC
- Internship
Interior Health is looking for a M365 Intermediate Analyst to join the team on a casual basis from our Kelowna location.
Added 3 hours ago
J
Business Analyst
Joblinxsapp
Toronto, ON
- Full-time
The Central Agencies Cluster is seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services and support complex business and technology…
Added 4 hours ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
PBC Solutions is looking for a full-time Senior Security Analyst!
Added 4 hours ago
B
Dotnet Developer
BuzzClan
AB · Edmonton, AB
- Contract
Job Title: Application Analyst - Intermediate
Added 4 hours ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
The Analyst, Total Rewards supports the administration and analysis of compensation programs to ensure they are competitive, equitable, consistent, and aligned with business objectives. The…
Added 4 hours ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability…
Added 4 hours ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims nationally. This includes full investigation of liability…

National Bank of Canada

Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

A career as an Analyst, Trust and Philanthropic Services within the National Bank Trust team allows you to play a key role in the quality, efficiency, and ongoing evolution of our operational activities.

In this role, you act as a key resource and partner for the team and our various stakeholders. Through your operational expertise, sound judgment, analytical skills, and ability to manage more complex situations, you actively contribute to delivering an exceptional client and employee experience.

Your role

Independently manage complex operational files and situations and ensure their resolution.
Act as a key resource for team members on matters requiring specialized expertise or in-depth analysis.
Analyze operational issues, identify root causes, and recommend sustainable solutions.
Identify risks, potential blind spots, and opportunities for process improvement.
Ensure the quality and accuracy of operations by performing the necessary validations and controls.
Contribute to the development and enhancement of operational controls and monitoring mechanisms.
Conduct the necessary follow-ups with various partners to move files forward and resolve issues.
Support team members in developing their knowledge and promote knowledge and expertise sharing.
Participate in documenting procedures and best practices.
Collaborate with various teams to identify and implement solutions that improve operational efficiency.
Help identify opportunities to automate and optimize manual activities.
Ensure compliance with applicable standards, procedures, and regulatory requirements.
Exercise sound judgment when prioritizing requests and issues, particularly when several situations require attention at the same time.

Your team

Our team values collaboration, knowledge sharing, continuous improvement, and ideas that help evolve the way we work.

In your role, you hold an important position within the team, contributing not only to day-to-day operations but also to the continuous improvement of our practices.

You are part of a large team of approximately 160 colleagues and report to a Director of Trust Services. Working hours are between 8:30 a.m. and 5:00 p.m., depending on operational needs. You are also expected to work from the office two days per week, on a rotating basis.

The diversity of expertise and experience within the organization will also allow you to expand your knowledge and progressively increase your level of influence and responsibility.

Prerequisites

A university degree in a relevant field, combined with significant experience in operations, financial services, or a related field.
Demonstrated experience managing complex files and resolving operational issues.
Good knowledge of banking products, services, and processes.
Knowledge of processes related to estates and trusts is a significant asset.
Ability to analyze situations, identify risks, and make recommendations.
Strong ability to work independently and manage multiple priorities.
Ability to engage colleagues and build support around proposed solutions.
Ability to coach and support colleagues in developing their knowledge.
A continuous improvement mindset and the ability to constructively challenge existing ways of working.
Excellent proficiency with Microsoft Office and collaboration tools.
Professionalism, attention to detail, sound judgment, and discretion.
Excellent interpersonal skills and the ability to collaborate with multiple teams and partners.
Bilingualism in French and English, both spoken and written.

Languages: French, English
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Required skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Manage complex trust and philanthropic services operational files, resolve issues, analyze root causes and risks, and recommend sustainable solutions. Maintain operational quality and compliance through controls, follow-ups, knowledge sharing, procedure documentation, and collaboration on process improvements and automation.

Requirements

A university degree in a relevant field and significant experience in operations, financial services, or a related area are required, along with demonstrated ability to manage complex files and resolve operational issues. Candidates should have banking knowledge, strong analytical and interpersonal skills, sound judgment, proficiency with Microsoft Office and collaboration tools, and spoken and written French and English.

Skills

Artificial Intelligence
Cybersecurity
Diversity and Inclusion
Empathy
Initiative
Learning Agility
Resiliency
Teamwork
Operational Analysis
Risk Identification
Process Improvement
Microsoft Office
Stakeholder Collaboration
Coaching
Attention to Detail
Bilingual Communication

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Trust Services
Philanthropic Services
Banking
Financial Services
Estates
Trusts
Operational Management
Complex File Management
Root Cause Analysis
Risk Management
Operational Controls
Compliance
Regulatory Requirements
Process Improvement
Workflow Automation
Microsoft Office
Collaboration Tools
Knowledge Sharing
Procedure Documentation
Stakeholder Management
Client Experience
Employee Experience
French
English

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