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National Bank of Canada

Associate Relationship Manager, Fund Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

A career as an Associate Relationship Manager in the Fund Services team at National Bank Trust means acting as a key partner for investment fund manager clients, supporting the delivery of custody, fund administration and exchange-traded fund services. This job allows you to have a positive impact on our clients and organization thanks to your experience in investment fund operations, client relationship management and operational issue resolution.

Your role

Act as a key day-to-day contact for an assigned portfolio of mutual fund and exchange-traded fund clients, respond to operational inquiries and coordinate follow-ups through resolution.
Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and escalate material service issues when required.
Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Your team

Within the Fund Services team, you report to the Director, Fund Services. You work closely with several partners across operations, onboarding and technology, as well as with external service providers, to deliver custody, fund administration and exchange-traded fund services to investment fund manager clients.

Our team values collaboration, operational excellence and a strong client focus. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

Completed post-secondary education in business, finance, accounting, economics or a related discipline
4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
Experience with mutual funds, exchange-traded funds or fund servicing.
Experience investigating operational issues using multiple data sources
Knowledge of operational risk and control practices in a financial services environment.
Proficiency with Microsoft Excel and collaboration tools.

Languages: English
Required skills: Client-focused, Communication, Initiative, Learning Agility, Process Optimization, Resiliency, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Serve as the day-to-day contact for mutual fund and exchange-traded fund clients, responding to operational inquiries and coordinating issues through resolution. Support fund events and onboarding, investigate incidents, maintain client and fund data, prepare operational reporting, and coordinate meetings and follow-up actions with internal teams and service providers.

Requirements

Requires post-secondary education in business, finance, accounting, economics, or a related discipline, plus four years of experience in investment fund operations or a related financial services environment. Candidates should have fund servicing experience, be able to investigate operational issues using multiple data sources, understand operational risk and controls, and be proficient with Microsoft Excel and collaboration tools.

Skills

Investment Fund Operations
Custody
Fund Administration
Exchange-Traded Fund Servicing
Root-Cause Analysis
Operational Risk And Controls
Client Communication
Process Optimization
Microsoft Excel
Operational Reporting
Data Management
Onboarding
Teamwork
Initiative

Benefits

Health And Wellness Program
Flexible Group Insurance
Generous Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Investment Fund Operations
Mutual Funds
Exchange-Traded Funds
Custody
Fund Administration
Recordkeeping
Operational Inquiries
Operational Incident Investigation
Root-Cause Analysis
Operational Risk
Control Practices
Fund Events
Client Onboarding
Fund Launches
Fund Conversions
Fund Mergers
Identifier Changes
Service-Provider Setup
Operational Reporting
Operational Metrics
Client Data
Fund Reference Data
Microsoft Excel
Collaboration Tools
Issue Logs
Service Arrangements
Remediation
Process Optimization

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