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Added 10 mins ago
CT
Senior Procurement Analyst
Canadian Tire Corporation
Toronto, ON
- Full-time
…current purchase mix, supply market reviews, sourcing strategy development, RFI/RFP development, quote/bid analysis, vendor…
Added 10 mins ago
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Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 10 mins ago
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Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As a Strategic Partnership Manager, you will play a critical role in leading initiatives, driving high value vendor relationships, optimizing third-party performance, and enabling strong…
Added 10 mins ago
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Solution Engineering Manager
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 10 mins ago
HD
Affiliate and Influencer Program Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
That's where you come in. We're looking for an Affiliate and Influencer Program Manager who has already built and scaled affiliate programs for e-commerce brands and is ready to do it again…
Added 10 mins ago
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Substation Technologist
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- Full-time
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Added 10 mins ago
Human Resources Business Partner
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…service to executive/senior level people leaders, to support the development and delivery of the HR agenda that aligns to the vision and strategies of the…
Added 10 mins ago
Coordinator, Government Affairs
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Canada
…IESO's engagement with government stakeholders. Reporting to the Manager, Government Affairs, you will work with senior leaders and government officials to advance the IESO's business and…
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Montreal, QC
Submit deal registrations upon account manager request.
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Maintenance Packaging Supervisor (Portage la Prairie, MB)
Simplot
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…fertilizer manufacturing, food processing, commercial product development, and…
Added 10 mins ago
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Electrical Engineering Specialist I
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AB · Edmonton, Alberta
- Full-time
Join us as an Electrical Engineering Specialist I and contribute to the development of low-voltage electrical systems that support critical industrial operations across a wide range of…
Added 10 mins ago
Construction Technologist
Government of Alberta
Peace River, AB
Reporting to the Construction Manager, you will assist in the review of the design and tenders of construction projects of various sized highway and geotechnical projects using guidelines…
Added 10 mins ago
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Staff Software Test Engineering - ADAS Infrastructure Compliance
General Motors
Markham, ON
- Full-time
…validation excellence and deliver timely validation results to meet program milestones. The role also requires working independently/cross-functionally, developing new projects for the team…
Added 10 mins ago
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Network Analyst
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Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Network Analyst is responsible for planning, implementing, maintaining, and optimizing the City's network and infrastructure…
Added 10 mins ago
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Infrastructure Analyst
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Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Infrastructure Analyst is responsible for the design, implementation, maintenance, and optimization of the City's enterprise…
Added 10 mins ago
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Robot Programmer
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- Full-time
Program, configure, and troubleshoot robotic welding arms (MIG,TIG, Laser).
Added 10 mins ago
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Crop Inputs Manager
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Marwayne, AB
- Full-time
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Added 10 mins ago
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Crop Inputs Representative
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- Full-time
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Operations Administrator
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- Full-time
…through daily administrative tasks. Reporting to the General Manager, the Operations Administrator will also be the first point of contact for producer/customer calls and will redirect…
Added 10 mins ago
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Quality Assurance Manager
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- Full-time
We are seeking a Quality Assurance Manager to join our P&H Milling team. Reporting to the Operations Manager, this role ensures compliance with quality standards, regulatory requirements,…
Added 10 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 10 mins ago
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Operations Administrator
Parrish & Heimbecker, Limited
Virden, MB
- Full-time
…through daily administrative tasks. Reporting to the General Manager, the Operations Administrator will also be the first point of contact for producer/customer calls and will redirect…
Added 10 mins ago
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Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
This role is central to maintaining a high-performing compliance program under the direction of the Chief Operating Officer (COO), in close collaboration with the Chief Compliance Officer…
Added 10 mins ago
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Service Delivery Manager ( Blairmore, AB)
Phantom Compliance
Crowsnest Pass, AB
- Part-time
We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between…

National Bank of Canada

Associate Relationship Manager, Fund Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

A career as an Associate Relationship Manager in the Fund Services team at National Bank Trust means acting as a key partner for investment fund manager clients, supporting the delivery of custody, fund administration and exchange-traded fund services. This job allows you to have a positive impact on our clients and organization thanks to your experience in investment fund operations, client relationship management and operational issue resolution.

Your role

Act as a key day-to-day contact for an assigned portfolio of mutual fund and exchange-traded fund clients, respond to operational inquiries and coordinate follow-ups through resolution.
Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and escalate material service issues when required.
Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Your team

Within the Fund Services team, you report to the Director, Fund Services. You work closely with several partners across operations, onboarding and technology, as well as with external service providers, to deliver custody, fund administration and exchange-traded fund services to investment fund manager clients.

Our team values collaboration, operational excellence and a strong client focus. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

Completed post-secondary education in business, finance, accounting, economics or a related discipline
4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
Experience with mutual funds, exchange-traded funds or fund servicing.
Experience investigating operational issues using multiple data sources
Knowledge of operational risk and control practices in a financial services environment.
Proficiency with Microsoft Excel and collaboration tools.

Languages: English
Required skills: Client-focused, Communication, Initiative, Learning Agility, Process Optimization, Resiliency, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Serve as the day-to-day contact for mutual fund and exchange-traded fund clients, responding to operational inquiries and coordinating issues through resolution. Support fund events and onboarding, investigate incidents, maintain client and fund data, prepare operational reporting, and coordinate meetings and follow-up actions with internal teams and service providers.

Requirements

Requires post-secondary education in business, finance, accounting, economics, or a related discipline, plus four years of experience in investment fund operations or a related financial services environment. Candidates should have fund servicing experience, be able to investigate operational issues using multiple data sources, understand operational risk and controls, and be proficient with Microsoft Excel and collaboration tools.

Skills

Investment Fund Operations
Custody
Fund Administration
Exchange-Traded Fund Servicing
Root-Cause Analysis
Operational Risk And Controls
Client Communication
Process Optimization
Microsoft Excel
Operational Reporting
Data Management
Onboarding
Teamwork
Initiative

Benefits

Health And Wellness Program
Flexible Group Insurance
Generous Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Investment Fund Operations
Mutual Funds
Exchange-Traded Funds
Custody
Fund Administration
Recordkeeping
Operational Inquiries
Operational Incident Investigation
Root-Cause Analysis
Operational Risk
Control Practices
Fund Events
Client Onboarding
Fund Launches
Fund Conversions
Fund Mergers
Identifier Changes
Service-Provider Setup
Operational Reporting
Operational Metrics
Client Data
Fund Reference Data
Microsoft Excel
Collaboration Tools
Issue Logs
Service Arrangements
Remediation
Process Optimization

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