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National Bank of Canada

Banking Advisor

Sturgeon Falls, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Youtube Video

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.

Your job:

Greet clients and answer questions.

Help clients use our banking applications and ABMs.

Listen to clients’ needs and resolve situations that may be complex.

Give advice and offer transaction solutions for Personal Banking clients.

Demonstrate the ability to build lasting business relationships.

Ensure client satisfaction and engagement.

Refer your clients to your specialist colleagues for their specific needs.

Ensure adherence to compliance and risk management rules.

Your team:

The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit, mortgage financing and more.

Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.

After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Prerequisites :

Hold a college diploma (DEC) or equivalent

Customer service experience, inclusive attitude and openness to diversity

Positive attitude and empathy for clients

Interest in technology and skilled in sharing knowledge

Ability to adapt to different situations

Languages: French, English
Required skills: Brand Ambassadorship, Client-focused, Detail-oriented, Digital literacy, Driving Results, Empathy, Learning Agility, Oral Communication, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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More about this job

Responsibilities

Welcome branch clients, answer questions, help them use banking applications and ATMs, and understand and resolve their needs. Advise personal banking clients on transactions and solutions, build lasting relationships, refer clients to specialists, and follow compliance and risk management requirements.

Requirements

Applicants must have a college diploma (DEC) or equivalent and customer service experience, along with an inclusive attitude, empathy, a positive outlook, and openness to diversity. They should be interested in technology, able to share knowledge, and adaptable; French and English are listed as language requirements.

Skills

Brand Ambassadorship
Client Focus
Attention to Detail
Digital Literacy
Results Orientation
Empathy
Learning Agility
Oral Communication
Teamwork
Customer Service
Active Listening
Relationship Building
Adaptability
Knowledge Sharing
Compliance
Risk Management

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Banking
Personal Banking
Customer Service
Client Experience
Banking Applications
Automated Banking Machines
Transaction Solutions
Financial Advice
Relationship Building
Client Satisfaction
Client Referrals
Compliance
Risk Management
Digital Literacy
Investment
Credit
Mortgage Financing
French
English
On-the-Job Learning

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