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National Bank of Canada

Branch Manager

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: College diploma in a 3-year technical program (DEC) and 8 or more years of experience OR a bachelor’s degree and 5–6 years of experience
Posting language: English
Posted: Nov 10, 2026

Original job description

As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help the whole team develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

You’ll actively participate in managing the branch while developing your expertise through coaching and giving advice, with the career goal of leading a larger advice centre.

Your role

Coach banking advisors and support them daily and in their career path to help them reach their full potential.
Motivate your team to ensure an exceptional client experience
Ensure the smooth operation and performance of your Advice Centre by encouraging operational excellence and high-quality advice
Promote and foster the advisory approach of the banking advisor model
Promote synergy and work as a team to achieve the financial contribution objective set by management, while respecting the regional business plan.
Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
Support and coach the team in canvassing activities and making proactive contacts.
Represent the Bank professionally with clients and potential external candidates.

Your team 

Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.

In-person work

This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.

Prerequisites

College diploma in a 3-year technical program (DEC) and 8 or more years of experience OR a bachelor’s degree and 5–6 years of experience
Be a mutual fund representative (MFR)
Be a Branch Compliance Officer (BCO) or become one within three to six months of hiring
Extensive experience in team management and coaching
Expertise in banking services, the advisory approach and business development.
Strong ability to motivate a team.
Ability to understand a problem and implement effective solutions to solve it.
Ability to work in collaboration with various internal and external partners.

Languages: English
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach banking advisors, motivate the team, and support their professional development while delivering an exceptional client experience and high-quality financial advice. Manage branch operations and performance, promote business development and teamwork, meet financial objectives, and ensure compliance with identification, security, privacy, and risk standards.

Requirements

Requires a three-year college technical diploma and at least eight years of experience, or a bachelor's degree and five to six years of experience, along with extensive team management and coaching experience. Candidates must be a mutual fund representative and a Branch Compliance Officer, or become one within three to six months, and have expertise in banking services, advisory practices, and business development.

Skills

Client Focus
Critical Thinking
Decision Making
Diversity And Inclusion
Emotional Intelligence
Learning Agility
Managerial Courage
Team Mobilization
Partner Development
Problem Solving
Resiliency
Risk Management
Strategy Execution
Stress Management
Coaching
Team Management

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Flexible Working Conditions
Flexible Time Off

Visa sponsorship

Not detected in the job text

Keywords

Banking
Branch Management
Advice Centre
Team Management
Coaching
Banking Advisors
Client Experience
Financial Advice
Advisory Approach
Business Development
Canvassing
Proactive Client Contact
Operational Excellence
Financial Contribution Objectives
Regional Business Plan
Workforce Planning
Resource Gap Analysis
Risk Management
Regulatory Compliance
Client Identification
Data Security
Privacy Standards
Mutual Fund Representative
Branch Compliance Officer
Partner Collaboration

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Work requirements

Jobs in Canada