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Added 12 mins ago
CB
Technical Sales Representative - Professional Turf
Certis Belchim
Canada
- Full-time
Our highly technical and personable Turf Team members work closely with turf managers and supply partners around the world to deliver unique and effective solutions to today’s toughest…
Added 2 hours ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
…optimize performance and enable next-generation sustainable energy solutions. We are taking on some of the most difficult challenges that need to be overcome to unlock the other 98% of the…
Added 2 hours ago
E
Global R&D Manager
Epiroc
MB · Saint-Laurent, MB
- Full-time
As Global Research & Development (R&D) Manager, you will lead global research and development activities related to coring consumables, working closely with our teams at our manufacturing…
Added 3 hours ago
MC
Project Manager
MatchBox Consulting Group
Vancouver, BC
- Contract
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology,…
Added 3 hours ago
MC
Project Manager - Infrastructure
MatchBox Consulting Group
Burnaby, BC
- Contract
…closeout. This role is well suited to an experienced Project Manager who can coordinate complex technical and stakeholder requirements while maintaining control of scope, schedule, cost,…
Added 3 hours ago
MC
Program Manager
MatchBox Consulting Group
Calgary, AB
- Contract
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology,…
Added 3 hours ago
UO
Senior Instructor, Clinical Simulation Laboratory, Nursing
University of Ottawa
Ottawa, ON
- Part-time
Reporting to the Manager of the Louise McEntyre West Nursing Simulation and Peer Mentorship Centre, the instructor develops, oversees, and facilitates learning experiences in the context of…
Added 3 hours ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering - Non-Wires Solutions, the Engineer will support the identification, evaluation and development of Non-Wires Solutions and other grid investment…
Added 4 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 4 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 4 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 5 hours ago
EI
Project Manager
Ebco Industries Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- $70,000 to $90,000 CAD / year
- Full-time
Added 6 hours ago
FP
Manager Campaign Analytics SQL Pega CDH
FINTECH PROFESSIONALS CORP
Toronto, ON
- $50 to $65 CAD / hour
- Full-time
Manager, Campaign Analytics - SQL, Pega/ TSYS CDH
Added 7 hours ago
Growth and CRM Analyst
AppLovin
Toronto, ON
…ideal customers. The company provides end-to-end advertising solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit:…
Added 7 hours ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
…Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification, and…
Added 7 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
…Convergint grows. The Operations Supervisor is responsible for technical service and…
Added 7 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…budgeted cost and time schedules. Acts as key interface for technical support with the customer and maximizes customer satisfaction. May mentor less-experienced…
Added 7 hours ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
…Fire Alarm Technician, you will be responsible for providing technical support for new and previously installed fire alarm systems that are moderately…
Added 7 hours ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
…Fire Alarm Technician, you will be responsible for providing technical support for new and previously installed fire alarm systems that are moderately…
Added 7 hours ago
C
CFAA Fire Alarm Technician - Project Focused
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…
Added 7 hours ago
C
Junior Security Technician - North Battleford, SK
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
…and assets of our customers and their communities with the solutions we…
Added 7 hours ago
C
CCQ Security Technician
Convergint
Ottawa, ON · CA ON Ottawa
- Full-time
…Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification, and…
Added 7 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
Coordinate the integration of BAS with HVAC equipment and other applicable site systems, working with customers, technical leads, vendors, contractors, IT/OT stakeholders, and operations…
Added 7 hours ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…
Added 7 hours ago
C
BAS Technician
Convergint
Oldcastle, ON · CA ON Oldcastle
- Full-time
…Technician, you will be responsible for providing customer and technical support for basic to complex…

National Bank of Canada

Chief Technical Support Analyst End-User IT

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.

The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team.

Your job

Act as the senior on-site IT point of contact for on-site and remote users, providing advanced end-to-end technical support to quickly resolve simple and complex IT issues, including high-touch, time-sensitive deskside and trading-floor support for Capital Markets and other business-critical users in Toronto
Oversee Toronto’s daily operational flow, including triage, prioritization, assignment, follow-up, and local workload coordination; diagnose and resolve complex problems through solutions, mitigation measures, or contingency plans; and monitor local service performance to ensure issues progress and are resolved within expected service levels, with a focus on responsiveness, quality, and operational stability
Act as the primary local contact for Toronto management stakeholders on operational matters, escalations, outages, service risks, and high-priority requests, driving issues through to resolution; coordinate with other IT teams to resolve issues quickly, remove delivery blockers, and support the rollout of new technologies
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives; coordinate local readiness, communications, scheduling, implementation support, and cutover activities to minimize user impact
Work closely with peers in Montreal and Calgary to standardize support practices, improve national consistency, strengthen service continuity, and maintain a consistent support experience, serve as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Help create and maintain documentation and procedures for all systems, including IT policies, standards, and known-issue playbooks, and ensure compliance
Identify recurring issues, service gaps, and process improvement opportunities, and recommend practical changes that improve stability, efficiency, and user experience.

Your team
The IT-Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

7 - 10 years of experience supporting end-user technology in a fast-paced enterprise environment, both onsite and remotely and demonstrated ability to coordinate operational delivery, manage escalations, and maintain follow-through in a high-pressure environment
Strong troubleshooting skills across hardware, software, desktop tools, peripherals, and user productivity technologies
Experience working collaboratively with multiple technical teams to resolve incidents and deliver initiatives and strong ability to build relationships with users, business partners, management, and technical teams
Strong documentation, process discipline, and continuous improvement mindset
Excellent communication skills and the ability to explain concepts in plain language, provide clear updates, and navigate gray areas
Excellent ability to prioritize work based on urgency and business impact and to learn in a dynamic and fast-paced environment
Extensive experience with setting up, supporting, and maintaining a wide range of hardware (desktops, laptops, printers, and peripherals) and software, including financial and trading applications
Excellent knowledge of Microsoft Windows 11, Microsoft 365 collaboration tools, extensive experience and knowledge of Active Directory, Azure AD, Exchange, and Microsoft Endpoint Manager (Intune) and good understanding of local and wide area networking protocols
Experience supporting Capital Markets or trading-floor and experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.), knowledge of Excel macros/VBA, PowerShell scripting and third-party trading add-ins, experience with telephony softphone, and Cloud9 and knowledge or experience with Identity Access Management (IAM) are assets.

Languages: English
Required skills: Amazon Web Services Identity and Access Management, Artificial Intelligence, Azure Active Directory, Bloomberg, Customer Technical Support, Cybersecurity, Initiative, Microsoft Azure, Microsoft Exchange, Microsoft Intune, Resiliency, ServiceNow, Teamwork, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Provide advanced hands-on IT support to Toronto users, including high-priority Capital Markets and trading-floor users, while coordinating local triage, escalations, workload, and service performance. Lead approved local technology rollouts, collaborate with other IT teams and offices, maintain ServiceNow records and support documentation, and identify service improvements.

Requirements

Requires 7–10 years of enterprise end-user technology support experience, strong troubleshooting and operational coordination skills, and the ability to manage escalations and communicate effectively with users, management, and technical teams. Candidates should have extensive experience with Windows 11, Microsoft 365, Active Directory, Azure AD, Exchange, Intune, hardware, and software; trading-floor application experience and related scripting or telephony knowledge are assets.

Skills

End-User Technical Support
Troubleshooting
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Intune
PowerShell
Identity And Access Management
Trading Applications
Capital Markets Support
Incident Management
Operational Coordination
Customer Technical Support

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

End-User IT Support
Deskside Support
Trading-Floor Support
Capital Markets
Service Delivery
Incident Management
Escalation Management
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Endpoint Manager
Intune
PowerShell
Excel Macros
VBA
Bloomberg
BrokerTec
MarketAxess
ICAP
BGC
FIS
Cloud9
Identity And Access Management
Hardware Refresh
Operating System Upgrades
IT Documentation
Networking Protocols

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