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Added 8 mins ago
TT
Expediter
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 23 mins ago
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Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 23 mins ago
AM
Procurement Assistant Manager, Facilities
A.P. Moller - Maersk
Mississauga, ON
- Full-time
Working closely with Operations, Finance, Accounts Payable, Legal, Technology, Vendor Master Data Management and other stakeholders, the role will help streamline the end-to-end procurement…
Added 23 mins ago
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Senior Systems Engineer
Aviso
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 23 mins ago
JC
Plant Quality Manager
Johnson Controls
Nisku, AB
- Full-time
…auditing, compliance, and strategic leadership. The Quality Manager will partner with Operations, Engineering, Supply Chain, Program Management, and Executive Leadership to improve…
Added 23 mins ago
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (12-Month Contract GWO)
Scotiabank
Toronto, ON
…clients, counterparties, Sales and Trading, Product Control, Technology, other operations…
Added 23 mins ago
AW
Senior Systems Engineer
Aviso Wealth
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 23 mins ago
M
Procurement Assistant Manager, Facilities
Maersk
Mississauga, ON
- Full-time
Working closely with Operations, Finance, Accounts Payable, Legal, Technology, Vendor Master Data Management and other stakeholders, the role will help streamline the end-to-end procurement…
Added 38 mins ago
RA
Product Management Specialist – Medium Voltage
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $63,600 to $79,500 CAD / year
- Full-time
As a Product Management Specialist at Rockwell Automation, you will support the development and execution of product and marketing strategies for our Medium Voltage Drive products with…
Added 38 mins ago
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Relationship Manager Commercial Accounts
RBC
Laval, QC
- Full-time
- Ability to complete needs-based discovery and solution development to provide Commercial clients with advice for their day-to-day banking operations
Added 53 mins ago
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New Accounts Administrator
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 53 mins ago
SP
Digital Experience & Customer Marketing Specialist
Superior Propane
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Support Customer Experience, Retention, Operations, and Technology teams in identifying customer pain points and improving digital journeys, self-service processes, and overall customer…
Added 1 hour ago
OA
Lot Associate - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 1 hour ago
EB
Director, Internal Audit (Information Technology)
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…findings and recommendation process for various Information Technology audits across the Bank, with a focus on Cyber Security and Artificial Intelligence. The incumbent will also be…
Added 1 hour ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
As a key people leader, the Senior Manager translates business strategy into actionable plans, fosters a high-performing and collaborative team culture, and builds strong partnerships…
Added 1 hour ago
Advisor Associate - Hamilton
Scotiabank
Hamilton, ON
…thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and…
Added 1 hour ago
C
General Manager
Chipotle
Edmonton, AB
- Full-time
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 1 hour ago
AC
Intermediate Electrical Engineering Project Manager
Accenture Construct
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We are seeking an experienced Project Manager to lead the delivery of complex infrastructure construction projects based in Ottawa. This role is responsible for managing projects from…
Added 1 hour ago
S
Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in…
Added 1 hour ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
In-house experience at a SaaS or technology company, ideally one with both hardware and software products. Law firm experience would be valued.
Added 1 hour ago
ZI
Compliance and Certification Specialist
ZenaTech Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ZenaTech Inc. is a cutting-edge provider of advanced drone technology and aerial service platforms, serving sectors such as agriculture, infrastructure, defense, and environmental…
Added 1 hour ago
EB
Director, Internal Audit (Information Technology)
EQ Bank
Toronto, ON
- Full-time
…findings and recommendation process for various Information Technology audits across the Bank, with a focus on Cyber Security and Artificial Intelligence. The incumbent will also be…
Added 1 hour ago
T
Information Security Specialist - PCI DSS Compliance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
RA
Senior Product Manager - Rewards Strategy, Loyalty & SSO Integrations
Recruit Action inc.
Toronto, ON
- $50 to $70 CAD / hour
- Contract
This role will own the end-to-end rewards and loyalty strategy for Manulife members, from business case development and program design through execution, measurement, and optimization. The…
Added 1 hour ago
A
Information Technology - Senior Manager/Manager, Technical Program Management
Aritzia
Vancouver, BC
- Full-time
…technical foundation that powers Aritzia. Unlike Technical Program Manager (TPM) roles focused on line-of-business features, as a Platform TPM you will manage the delivery of capabilities -…

National Bank of Canada

Chief Technical Support Analyst End-User IT

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.

The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team.

Your job

Act as the senior on-site IT point of contact for on-site and remote users, providing advanced end-to-end technical support to quickly resolve simple and complex IT issues, including high-touch, time-sensitive deskside and trading-floor support for Capital Markets and other business-critical users in Toronto
Oversee Toronto’s daily operational flow, including triage, prioritization, assignment, follow-up, and local workload coordination; diagnose and resolve complex problems through solutions, mitigation measures, or contingency plans; and monitor local service performance to ensure issues progress and are resolved within expected service levels, with a focus on responsiveness, quality, and operational stability
Act as the primary local contact for Toronto management stakeholders on operational matters, escalations, outages, service risks, and high-priority requests, driving issues through to resolution; coordinate with other IT teams to resolve issues quickly, remove delivery blockers, and support the rollout of new technologies
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives; coordinate local readiness, communications, scheduling, implementation support, and cutover activities to minimize user impact
Work closely with peers in Montreal and Calgary to standardize support practices, improve national consistency, strengthen service continuity, and maintain a consistent support experience, serve as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Help create and maintain documentation and procedures for all systems, including IT policies, standards, and known-issue playbooks, and ensure compliance
Identify recurring issues, service gaps, and process improvement opportunities, and recommend practical changes that improve stability, efficiency, and user experience.

Your team
The IT-Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

7 - 10 years of experience supporting end-user technology in a fast-paced enterprise environment, both onsite and remotely and demonstrated ability to coordinate operational delivery, manage escalations, and maintain follow-through in a high-pressure environment
Strong troubleshooting skills across hardware, software, desktop tools, peripherals, and user productivity technologies
Experience working collaboratively with multiple technical teams to resolve incidents and deliver initiatives and strong ability to build relationships with users, business partners, management, and technical teams
Strong documentation, process discipline, and continuous improvement mindset
Excellent communication skills and the ability to explain concepts in plain language, provide clear updates, and navigate gray areas
Excellent ability to prioritize work based on urgency and business impact and to learn in a dynamic and fast-paced environment
Extensive experience with setting up, supporting, and maintaining a wide range of hardware (desktops, laptops, printers, and peripherals) and software, including financial and trading applications
Excellent knowledge of Microsoft Windows 11, Microsoft 365 collaboration tools, extensive experience and knowledge of Active Directory, Azure AD, Exchange, and Microsoft Endpoint Manager (Intune) and good understanding of local and wide area networking protocols
Experience supporting Capital Markets or trading-floor and experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.), knowledge of Excel macros/VBA, PowerShell scripting and third-party trading add-ins, experience with telephony softphone, and Cloud9 and knowledge or experience with Identity Access Management (IAM) are assets.

Languages: English
Required skills: Amazon Web Services Identity and Access Management, Artificial Intelligence, Azure Active Directory, Bloomberg, Customer Technical Support, Cybersecurity, Initiative, Microsoft Azure, Microsoft Exchange, Microsoft Intune, Resiliency, ServiceNow, Teamwork, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Provide advanced hands-on IT support to Toronto users, including high-priority Capital Markets and trading-floor users, while coordinating local triage, escalations, workload, and service performance. Lead approved local technology rollouts, collaborate with other IT teams and offices, maintain ServiceNow records and support documentation, and identify service improvements.

Requirements

Requires 7–10 years of enterprise end-user technology support experience, strong troubleshooting and operational coordination skills, and the ability to manage escalations and communicate effectively with users, management, and technical teams. Candidates should have extensive experience with Windows 11, Microsoft 365, Active Directory, Azure AD, Exchange, Intune, hardware, and software; trading-floor application experience and related scripting or telephony knowledge are assets.

Skills

End-User Technical Support
Troubleshooting
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Intune
PowerShell
Identity And Access Management
Trading Applications
Capital Markets Support
Incident Management
Operational Coordination
Customer Technical Support

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

End-User IT Support
Deskside Support
Trading-Floor Support
Capital Markets
Service Delivery
Incident Management
Escalation Management
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Endpoint Manager
Intune
PowerShell
Excel Macros
VBA
Bloomberg
BrokerTec
MarketAxess
ICAP
BGC
FIS
Cloud9
Identity And Access Management
Hardware Refresh
Operating System Upgrades
IT Documentation
Networking Protocols

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