Find work in Canada.

570,382 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
M
Product Owner, Derivatives Onboarding, Capital Markets
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
is looking for a senior product owner for the Capital Markets Solutions team,
Added 5 mins ago
M
Product Owner, Capital Markets
Maarut
Montreal, QC
- Contract
Candidate sought: a senior PO or business analyst
Added 5 mins ago
M
Business Analyst, Derivatives Onboarding (Capital Markets)
Maarut
Montreal, QC
- Contract
Candidate sought: a senior business analyst who has
Added 5 mins ago
M
Product Owner, Capital Markets
Maarut
Quebec, QC
- Contract
analyst helps define the target state, requirements, gap analysis and market
Added 5 mins ago
A
Financial Reporting Analyst - FP&A
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Looking for a Financial Analyst FP&A, who compiles and analyzes financial information for the organization. Develops integrated revenue and expense analyses, projections, reports, and…
Added 5 mins ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
The Security & Compliance Analyst helps keep Jesta I.S. secure and audit-ready for its clients. The role coordinates SOC 1 and SOC 2 audits with external auditors and supports vulnerability…
Added 5 mins ago
FS
Senior Data Engineer
Futran Solutions
Mississauga, ON
- Full-time
Added 20 mins ago
BM
Sr Warehouse Associate
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
The Senior Warehouse Associate plays a key role in ensuring products and materials move accurately and efficiently through our warehouse operations.
Added 20 mins ago
MM
Senior H&B Consulting Analyst
Marsh McLennan
Calgary, AB
- Full-time
We are currently looking for a Senior Health & Benefits (H&B) Consultant Analyst to join our team. This hybrid role requires working at least three days a week in our Calgary office.
Added 20 mins ago
D-
Chef d'Équipe Cybersécurité (DFIR)
DELAN - IT Talent Solutions
Laval, QC
- Full-time
Certification GCFA (GIAC Certified Forensic Analyst) ou équivalent (atout)
Added 35 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Woodstock, NB
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 35 mins ago
CO
Stakeholder Engagement Coordinator - NL Workforce Innovation Centre (Business Development Officer)
College of the North Atlantic
Corner Brook, NL
- Full-time
…Development Needs Assessment Project, collaborating with the Senior Policy, Planning and Research Analyst to coordinate and execute assigned project activities in accordance with individual…
Added 35 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 35 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
The Senior Product Owner is an individual contributor who provides product leadership through influence for an Alberta SAP agile delivery team. Working across business and technology…
Added 35 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 35 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Charlottetown, PE
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 35 mins ago
RC
Senior Financial / Cost Analyst (Temp-to-Perm)
Randstad Canada
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
Prepare ad-hoc reports and analysis with variance explanations and recommendations as required by Plant Managers, the Finance team and the Senior Leadership Team.
Added 35 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Millbrook, NS
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 35 mins ago
W
Senior Data Engineer / Data Analyst
Wipro
Mississauga, ON
- Full-time
Added 35 mins ago
QW
Senior Java Production Support Analyst
Quantum World Technologies Inc.
Mississauga, ON
- Full-time
Added 35 mins ago
SC
Analyste d'affaires système (BSA) Guidewire ( Senior)
SII Canada
Montreal, QC
- Full-time
Added 35 mins ago
M
Senior Risk Analyst
Mindlance
Montreal, QC
- $40 to $45 CAD / hour
- Part-time
Added 35 mins ago
RI
Senior Business Analyst
Raas Infotek
Calgary, AB
- Contract
Added 50 mins ago
A
Analyst, Infrastructure
AIMCo
Calgary, AB
- Full-time
The Analyst, Infrastructure role is an exciting opportunity for an early-career investment professional to gain broad exposure across the full infrastructure investment lifecycle, including…
Added 50 mins ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Senior Analyst, Quality Assurance (QA) Products is responsible for executing and supporting QA activities across Microsoft Dynamics 365 Finance & Operations enhancements, integrations,…

National Bank of Canada

Chief Technical Support Analyst End-User IT

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.

The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team.

Your job

Act as the senior on-site IT point of contact for on-site and remote users, providing advanced end-to-end technical support to quickly resolve simple and complex IT issues, including high-touch, time-sensitive deskside and trading-floor support for Capital Markets and other business-critical users in Toronto
Oversee Toronto’s daily operational flow, including triage, prioritization, assignment, follow-up, and local workload coordination; diagnose and resolve complex problems through solutions, mitigation measures, or contingency plans; and monitor local service performance to ensure issues progress and are resolved within expected service levels, with a focus on responsiveness, quality, and operational stability
Act as the primary local contact for Toronto management stakeholders on operational matters, escalations, outages, service risks, and high-priority requests, driving issues through to resolution; coordinate with other IT teams to resolve issues quickly, remove delivery blockers, and support the rollout of new technologies
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives; coordinate local readiness, communications, scheduling, implementation support, and cutover activities to minimize user impact
Work closely with peers in Montreal and Calgary to standardize support practices, improve national consistency, strengthen service continuity, and maintain a consistent support experience, serve as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Help create and maintain documentation and procedures for all systems, including IT policies, standards, and known-issue playbooks, and ensure compliance
Identify recurring issues, service gaps, and process improvement opportunities, and recommend practical changes that improve stability, efficiency, and user experience.

Your team
The IT-Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

7 - 10 years of experience supporting end-user technology in a fast-paced enterprise environment, both onsite and remotely and demonstrated ability to coordinate operational delivery, manage escalations, and maintain follow-through in a high-pressure environment
Strong troubleshooting skills across hardware, software, desktop tools, peripherals, and user productivity technologies
Experience working collaboratively with multiple technical teams to resolve incidents and deliver initiatives and strong ability to build relationships with users, business partners, management, and technical teams
Strong documentation, process discipline, and continuous improvement mindset
Excellent communication skills and the ability to explain concepts in plain language, provide clear updates, and navigate gray areas
Excellent ability to prioritize work based on urgency and business impact and to learn in a dynamic and fast-paced environment
Extensive experience with setting up, supporting, and maintaining a wide range of hardware (desktops, laptops, printers, and peripherals) and software, including financial and trading applications
Excellent knowledge of Microsoft Windows 11, Microsoft 365 collaboration tools, extensive experience and knowledge of Active Directory, Azure AD, Exchange, and Microsoft Endpoint Manager (Intune) and good understanding of local and wide area networking protocols
Experience supporting Capital Markets or trading-floor and experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.), knowledge of Excel macros/VBA, PowerShell scripting and third-party trading add-ins, experience with telephony softphone, and Cloud9 and knowledge or experience with Identity Access Management (IAM) are assets.

Languages: English
Required skills: Amazon Web Services Identity and Access Management, Artificial Intelligence, Azure Active Directory, Bloomberg, Customer Technical Support, Cybersecurity, Initiative, Microsoft Azure, Microsoft Exchange, Microsoft Intune, Resiliency, ServiceNow, Teamwork, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Provide advanced hands-on IT support to Toronto users, including high-priority Capital Markets and trading-floor users, while coordinating local triage, escalations, workload, and service performance. Lead approved local technology rollouts, collaborate with other IT teams and offices, maintain ServiceNow records and support documentation, and identify service improvements.

Requirements

Requires 7–10 years of enterprise end-user technology support experience, strong troubleshooting and operational coordination skills, and the ability to manage escalations and communicate effectively with users, management, and technical teams. Candidates should have extensive experience with Windows 11, Microsoft 365, Active Directory, Azure AD, Exchange, Intune, hardware, and software; trading-floor application experience and related scripting or telephony knowledge are assets.

Skills

End-User Technical Support
Troubleshooting
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Intune
PowerShell
Identity And Access Management
Trading Applications
Capital Markets Support
Incident Management
Operational Coordination
Customer Technical Support

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

End-User IT Support
Deskside Support
Trading-Floor Support
Capital Markets
Service Delivery
Incident Management
Escalation Management
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Endpoint Manager
Intune
PowerShell
Excel Macros
VBA
Bloomberg
BrokerTec
MarketAxess
ICAP
BGC
FIS
Cloud9
Identity And Access Management
Hardware Refresh
Operating System Upgrades
IT Documentation
Networking Protocols

Report this job