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Added 7 mins ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 1 hour ago
M
Data Valuation Analyst
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
The client is looking for a senior data analyst within the
Added 2 hours ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
Have at least two years of consulting or business analyst experience
Added 2 hours ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 3 hours ago
UO
Senior Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Financial Reporting under the VP Finance and Services is currently seeking a Full-time Regular Senior Analyst, Financial Reporting.
Added 3 hours ago
JS
Financial Analyst
JD Sports Canada
Vancouver, BC
- Full-time
The Financial Analyst is a strategic role responsible for planning and managing JD Canada’s financial performance. You will use your experience to build upon the foundation of the Financial…
Added 4 hours ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Have at least two years of consulting or business analyst experience
Added 4 hours ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
BCIT’s Information Technology Services department is seeking a temporary, full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the…
Added 4 hours ago
A
Forensic Analyst II
Arete
Canada
- Full-time
Assists the Senior Analyst and team with tracking and maintaining deliverable dates, reviewing and finalizing findings, updates, and reports
Added 4 hours ago
E
Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions…
Added 5 hours ago
M(
Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As a Financial Analyst within the Financial Planning & Analysis (FP&A) team, you will primarily support the financial planning, forecasting, and performance analysis activities for MLSE’s…
Added 5 hours ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
…common operating picture. In addition to guiding high-stakes software implementations, you will mentor, upskill, and empower a team of technical staff through an exciting transition into…
Added 5 hours ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Senior IT Business Systems Analyst (MS Business Central)
Added 6 hours ago
KG
Technical Business Analyst
K&K Global Talent Solutions INC.
Montreal, QC
- Full-time
Able to work with senior leader and architect with guidance of product owner
Added 6 hours ago
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Senior Program Analyst
BuzzClan
NB · New Brunswick, Canada
- Contract
Postion Title: RQ00397 - Senior Programmer Analyst
Added 6 hours ago
A
Technical Business Analyst / Montreal, QC (Hybrid) - FTE
AceStack
Montreal, QC
- Full-time
We are seeking an experienced Technical Business Analyst with a strong understanding of Identity and Access Management (IAM), authentication frameworks, and backend application development.…
Added 6 hours ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
Added 6 hours ago
MI
Microsoft Dynamics CRM Developer
Maarut Inc
Montreal, QC
- Contract
The client is looking for a senior developer whose main field is Microsoft Dynamics CRM, with command of the CI/CD chain. The role covers the full cycle: requirements analysis, design,…
Added 7 hours ago
C
Senior Automation Test Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 7 hours ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Liaise with the Department's Technical Analyst, ITS, and instructors regarding software, hardware, and laboratory requirements that support course delivery;
Added 7 hours ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 8 hours ago
BH
Senior Financial Analyst
Beacon Holdings
Toronto, ON
- Full-time
We are seeking a Senior Financial Analyst to support accounting and financial analysis across a group of Beacon’s portfolio companies. Reporting to the Portfolio Accounting Manager, you…
Added 8 hours ago
S
Functional Testing Quality Assurance Analyst
Swoon
Toronto, ON
- Contract
QE Lead / Senior QA Automation Engineer – Python Automation
Added 8 hours ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Join the TMX Group team as a Junior GRC Analyst Intern and play an active role in maturing, maintaining, and supporting our enterprise cybersecurity governance structure. Reporting to the…
Added 8 hours ago
RT
Application Analyst
Russell Tobin
AB · Edmonton, AB
- $60 to $65 CAD / hour
- Contract
Job Description: System Analyst / Application Developer – Senior

National Bank of Canada

Chief Technical Support Analyst End-User IT

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.

The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team.

Your job

Act as the senior on-site IT point of contact for on-site and remote users, providing advanced end-to-end technical support to quickly resolve simple and complex IT issues, including high-touch, time-sensitive deskside and trading-floor support for Capital Markets and other business-critical users in Toronto
Oversee Toronto’s daily operational flow, including triage, prioritization, assignment, follow-up, and local workload coordination; diagnose and resolve complex problems through solutions, mitigation measures, or contingency plans; and monitor local service performance to ensure issues progress and are resolved within expected service levels, with a focus on responsiveness, quality, and operational stability
Act as the primary local contact for Toronto management stakeholders on operational matters, escalations, outages, service risks, and high-priority requests, driving issues through to resolution; coordinate with other IT teams to resolve issues quickly, remove delivery blockers, and support the rollout of new technologies
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives; coordinate local readiness, communications, scheduling, implementation support, and cutover activities to minimize user impact
Work closely with peers in Montreal and Calgary to standardize support practices, improve national consistency, strengthen service continuity, and maintain a consistent support experience, serve as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Help create and maintain documentation and procedures for all systems, including IT policies, standards, and known-issue playbooks, and ensure compliance
Identify recurring issues, service gaps, and process improvement opportunities, and recommend practical changes that improve stability, efficiency, and user experience.

Your team
The IT-Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

7 - 10 years of experience supporting end-user technology in a fast-paced enterprise environment, both onsite and remotely and demonstrated ability to coordinate operational delivery, manage escalations, and maintain follow-through in a high-pressure environment
Strong troubleshooting skills across hardware, software, desktop tools, peripherals, and user productivity technologies
Experience working collaboratively with multiple technical teams to resolve incidents and deliver initiatives and strong ability to build relationships with users, business partners, management, and technical teams
Strong documentation, process discipline, and continuous improvement mindset
Excellent communication skills and the ability to explain concepts in plain language, provide clear updates, and navigate gray areas
Excellent ability to prioritize work based on urgency and business impact and to learn in a dynamic and fast-paced environment
Extensive experience with setting up, supporting, and maintaining a wide range of hardware (desktops, laptops, printers, and peripherals) and software, including financial and trading applications
Excellent knowledge of Microsoft Windows 11, Microsoft 365 collaboration tools, extensive experience and knowledge of Active Directory, Azure AD, Exchange, and Microsoft Endpoint Manager (Intune) and good understanding of local and wide area networking protocols
Experience supporting Capital Markets or trading-floor and experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.), knowledge of Excel macros/VBA, PowerShell scripting and third-party trading add-ins, experience with telephony softphone, and Cloud9 and knowledge or experience with Identity Access Management (IAM) are assets.

Languages: English
Required skills: Amazon Web Services Identity and Access Management, Artificial Intelligence, Azure Active Directory, Bloomberg, Customer Technical Support, Cybersecurity, Initiative, Microsoft Azure, Microsoft Exchange, Microsoft Intune, Resiliency, ServiceNow, Teamwork, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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More about this job

Responsibilities

Provide advanced hands-on IT support to Toronto users, including high-priority Capital Markets and trading-floor users, while coordinating local triage, escalations, workload, and service performance. Lead approved local technology rollouts, collaborate with other IT teams and offices, maintain ServiceNow records and support documentation, and identify service improvements.

Requirements

Requires 7–10 years of enterprise end-user technology support experience, strong troubleshooting and operational coordination skills, and the ability to manage escalations and communicate effectively with users, management, and technical teams. Candidates should have extensive experience with Windows 11, Microsoft 365, Active Directory, Azure AD, Exchange, Intune, hardware, and software; trading-floor application experience and related scripting or telephony knowledge are assets.

Skills

End-User Technical Support
Troubleshooting
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Intune
PowerShell
Identity And Access Management
Trading Applications
Capital Markets Support
Incident Management
Operational Coordination
Customer Technical Support

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

End-User IT Support
Deskside Support
Trading-Floor Support
Capital Markets
Service Delivery
Incident Management
Escalation Management
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Endpoint Manager
Intune
PowerShell
Excel Macros
VBA
Bloomberg
BrokerTec
MarketAxess
ICAP
BGC
FIS
Cloud9
Identity And Access Management
Hardware Refresh
Operating System Upgrades
IT Documentation
Networking Protocols

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