Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Civil Engineering Technician
Ressources humaines - Port Québec
Quebec, QC
…protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port…
Added 1 min ago
Estimator
Kirmac Collision and Autoglass
Coquitlam, BC
…recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace…
Added 1 min ago
Asset Integrity Technologist
Canadian Natural
Cold Lake, AB
Make your mark while you grow your career! Our team of Asset Integrity Technologists implements a wide variety of inspection, repair, risk assessment, and corrosion management technologies…
Added 1 min ago
T
Personal Banking Associate Trainee
TD
Red Deer, AB
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 min ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
T
Personal Banker Trainee - Laird & Canora (Full-time, 37.5h/week)
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
T
Personal Banking Associate - Prince-Arthur (15 hours)
TD
Montreal, QC
- Part-time
· Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 min ago
JS
Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by…
Added 1 min ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 min ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive…
Added 1 min ago
AP
Mechanical Designer (English version)
Averna Powered by Spherea
Montreal, QC
- Full-time
As of January 2026, Averna and Spherea joined forces to form the Spherea Group. A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers,…
Added 16 mins ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by…
Added 16 mins ago
Freelancer.Multibrand - Ott
ELC Beauty LLC
Ottawa, ON
…those looking to develop their skills in these areas. As a leader in prestige beauty, we foster a culture that celebrates diversity of thought and people. We provide exceptional training…
Added 16 mins ago
Machine Builder Solution Manager
Siemens
Canada
…contracts, paving the way for new avenues of business. Join our team and we will give you the latest knowledge and independence for autonomous action and decision-making, helping you become…
Added 16 mins ago
FK
Production Technician
Fresenius Kabi Canada
Mississauga, ON
- Full-time
Professional growth and development opportunities
Added 31 mins ago
R
Spécialiste des systèmes de contrôle / Control Systems Specialist
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 31 mins ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
At least 8 to 10 years in platform, DevOps, or infrastructure engineering, with real software development along the way. Any language works (we use C#, Go, and Python); you write and…
Added 31 mins ago
S
Technical Support Engineer
Sidetrade
Remote, Canada
- Full-time
- Remote
We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic…
Added 31 mins ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive…
Added 31 mins ago
MN
Junior QA Specialist
March Networks
Ottawa, ON
- Full-time
March Networks is an established global leader in the video surveillance industry and works with the world's largest retailers and banking institutions. Our goal is to create a positive…
Added 31 mins ago
IB
Backend Technical Lead
Invisia BPO
NB · Chiasson Office, NB
- Full-time
Invisia Software develops and operates digital products with an emphasis on dependable engineering, practical problem-solving and measurable product quality. Our teams build customer-facing…
Added 46 mins ago
HO
Health & Safety and Claims Management Specialist
House of Friendship
Kitchener, ON
- Contract
The People & Culture team is a part of the larger administration team providing support to the programs of House of Friendship. The Health & Safety and Claims Management Specialist supports…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 1 hour ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team.
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…

National Bank of Canada

Chief Technical Support Analyst End-User IT

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.

The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team.

Your job

Act as the senior on-site IT point of contact for on-site and remote users, providing advanced end-to-end technical support to quickly resolve simple and complex IT issues, including high-touch, time-sensitive deskside and trading-floor support for Capital Markets and other business-critical users in Toronto
Oversee Toronto’s daily operational flow, including triage, prioritization, assignment, follow-up, and local workload coordination; diagnose and resolve complex problems through solutions, mitigation measures, or contingency plans; and monitor local service performance to ensure issues progress and are resolved within expected service levels, with a focus on responsiveness, quality, and operational stability
Act as the primary local contact for Toronto management stakeholders on operational matters, escalations, outages, service risks, and high-priority requests, driving issues through to resolution; coordinate with other IT teams to resolve issues quickly, remove delivery blockers, and support the rollout of new technologies
Lead approved local rollouts and projects in Toronto, including hardware refreshes, operating system upgrades, application or tooling changes, and other support-related initiatives; coordinate local readiness, communications, scheduling, implementation support, and cutover activities to minimize user impact
Work closely with peers in Montreal and Calgary to standardize support practices, improve national consistency, strengthen service continuity, and maintain a consistent support experience, serve as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Help create and maintain documentation and procedures for all systems, including IT policies, standards, and known-issue playbooks, and ensure compliance
Identify recurring issues, service gaps, and process improvement opportunities, and recommend practical changes that improve stability, efficiency, and user experience.

Your team
The IT-Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

7 - 10 years of experience supporting end-user technology in a fast-paced enterprise environment, both onsite and remotely and demonstrated ability to coordinate operational delivery, manage escalations, and maintain follow-through in a high-pressure environment
Strong troubleshooting skills across hardware, software, desktop tools, peripherals, and user productivity technologies
Experience working collaboratively with multiple technical teams to resolve incidents and deliver initiatives and strong ability to build relationships with users, business partners, management, and technical teams
Strong documentation, process discipline, and continuous improvement mindset
Excellent communication skills and the ability to explain concepts in plain language, provide clear updates, and navigate gray areas
Excellent ability to prioritize work based on urgency and business impact and to learn in a dynamic and fast-paced environment
Extensive experience with setting up, supporting, and maintaining a wide range of hardware (desktops, laptops, printers, and peripherals) and software, including financial and trading applications
Excellent knowledge of Microsoft Windows 11, Microsoft 365 collaboration tools, extensive experience and knowledge of Active Directory, Azure AD, Exchange, and Microsoft Endpoint Manager (Intune) and good understanding of local and wide area networking protocols
Experience supporting Capital Markets or trading-floor and experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.), knowledge of Excel macros/VBA, PowerShell scripting and third-party trading add-ins, experience with telephony softphone, and Cloud9 and knowledge or experience with Identity Access Management (IAM) are assets.

Languages: English
Required skills: Amazon Web Services Identity and Access Management, Artificial Intelligence, Azure Active Directory, Bloomberg, Customer Technical Support, Cybersecurity, Initiative, Microsoft Azure, Microsoft Exchange, Microsoft Intune, Resiliency, ServiceNow, Teamwork, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Provide advanced hands-on IT support to Toronto users, including high-priority Capital Markets and trading-floor users, while coordinating local triage, escalations, workload, and service performance. Lead approved local technology rollouts, collaborate with other IT teams and offices, maintain ServiceNow records and support documentation, and identify service improvements.

Requirements

Requires 7–10 years of enterprise end-user technology support experience, strong troubleshooting and operational coordination skills, and the ability to manage escalations and communicate effectively with users, management, and technical teams. Candidates should have extensive experience with Windows 11, Microsoft 365, Active Directory, Azure AD, Exchange, Intune, hardware, and software; trading-floor application experience and related scripting or telephony knowledge are assets.

Skills

End-User Technical Support
Troubleshooting
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Intune
PowerShell
Identity And Access Management
Trading Applications
Capital Markets Support
Incident Management
Operational Coordination
Customer Technical Support

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

End-User IT Support
Deskside Support
Trading-Floor Support
Capital Markets
Service Delivery
Incident Management
Escalation Management
ServiceNow
Windows 11
Microsoft 365
Active Directory
Azure Active Directory
Microsoft Exchange
Microsoft Endpoint Manager
Intune
PowerShell
Excel Macros
VBA
Bloomberg
BrokerTec
MarketAxess
ICAP
BGC
FIS
Cloud9
Identity And Access Management
Hardware Refresh
Operating System Upgrades
IT Documentation
Networking Protocols

Report this job