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National Bank of Canada

FSO-ServiceNow Developer

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: University degree in computer science, software engineering or related field and 5 years of professional experience as a ServiceNow developer
Posting language: English
Posted: Nov 3, 2026

Original job description

A career as a developer ServiceNow – Financial Services Operations (FSO) in National Bank's it demand Management team means working as a specialist in automating and optimising demand management processes. This job allows you to have a positive impact on our organisation thanks to your ServiceNow development skills and technical expertise.

Your job

Design and configure solutions on the ServiceNow FSO module in accordance with quality standards and best practises
Collaborate with product teams, analysts and architects to understand needs and propose tailored solutions
Develop, maintain and optimise workflows Scripts and automations to support the Bank's processes
Integrate ServiceNow FSO with other systems via rest/SOAP APIs
Ensure code quality, perform unit tests and maintain technical and functional documentation

Your team

IT Vice-President is made up of more than 2500 specialists who work agile, proactive and collaborative to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

You are part of a large team of 46 colleagues in the Request Management sector and report to the it manager. Our team stands out for its commitment to innovation and the quality of the solutions delivered. Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalised training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

University degree in computer science, software engineering or related field and 5 years of professional experience as a ServiceNow developer
Proven experience in ServiceNow development
Proficiency in JavaScript, Flow Designer, GlideScript, API and ServiceNow configuration tools
CSA/CAD ServiceNow certification (a major asset)
Experience with Agile/Scrum applied in JIRA

Languages: French
Required skills: Decision Making, Diversity & Inclusion, Influencing, Initiative, Learning Agility, Resiliency, ServiceNow, ServiceNow Financial Services Operations, System Deployment, Teamwork, Testing

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Design, configure, and optimize ServiceNow Financial Services Operations solutions, workflows, scripts, and automations for the bank’s demand management processes. Collaborate with product teams, analysts, and architects; integrate ServiceNow with other systems; and ensure quality through testing and documentation.

Requirements

A university degree in computer science, software engineering, or a related field and five years of professional experience as a ServiceNow developer are required. Candidates should have proven ServiceNow development experience, proficiency in JavaScript, Flow Designer, GlideScript, APIs, and configuration tools, and experience with Agile/Scrum and JIRA; CSA or CAD certification is an asset.

Skills

ServiceNow
ServiceNow Financial Services Operations
JavaScript
Flow Designer
GlideScript
REST APIs
SOAP APIs
ServiceNow Configuration
Workflow Development
Automation
System Integration
Unit Testing
Technical Documentation
Agile
Scrum
JIRA

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Financial Services Operations
Demand Management
JavaScript
Flow Designer
GlideScript
REST APIs
SOAP APIs
ServiceNow Configuration
Workflow Development
Automation
System Integration
Unit Testing
Technical Documentation
Agile
Scrum
JIRA
CSA Certification
CAD Certification
Banking
IT
Process Optimization

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