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Added 34 mins ago
MD
VPD Surveillance Student-Student Worker Para Prof Sr
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Saint-Paul, NB · St.-Paul, NB
- Part-time
Job Class: Student Worker Para Professional Senior
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BC
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NA
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Added 1 hour ago
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- Full-time
Added 1 hour ago
SC
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- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
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- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.
Added 1 hour ago
SD
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- Full-time
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ON · Kenora, ON
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- Full-time
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Added 2 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
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Added 3 hours ago
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Added 3 hours ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
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- $95,912 to $126,870 CAD / year
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As a Senior HR Specialist – Talent Acquisition, you will serve as a strategic talent partner focused on Canada region, leading the end-to-end recruitment process for leadership,…
Added 3 hours ago
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Added 4 hours ago
C
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Added 4 hours ago
H
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- $140,000 to $190,000 CAD / year
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Delivering regular reporting to senior leadership on project performance, financial forecasts, risk management activities, resource planning, and corrective action initiatives.
Added 4 hours ago
UE
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Added 4 hours ago
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National Bank of Canada

Manager Administrative Support

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Bachelor’s degree related to the sector of activity and 7 years of relevant experience
Posting language: English
Posted: Nov 3, 2026

Original job description

A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards the Bank of tomorrow, by collaborating with our various stakeholders in the banking network and thus responding to the accelerated evolution of the needs of our customers.

In this role, you will lead teams of Commercial Account Representatives and optimize their ability to offer value-added services to Account Managers for the benefit of Commercial clients.

It will be through your ability to support your team in the field, your influence, your leadership, your spirit of collaboration and your ability to find suitable solutions that you will stand out.

Your role:

Ensure the management and retention of a team of Account Representatives by creating a climate conducive to mobilization, synergy and exceeding objectives
Monitor the evolution of your employees and the development of their skills through personalized coaching
Optimize the efficiency, productivity and profitability of the sector by implementing efficiency strategies
Establish a strategy to maximize the positive impact of your team with your business partners and ensure the visibility of this strategy in the organization
Participate in the development of the annual business plan for your sector and manage its execution
Ensure a balance between risk management, compliance and the quality of service delivery to partners and customers
Mobilize the team towards ownership and implementation of constant improvements
Ensure the application of established procedures and the use of the various tools available
Be an effective change agent with your team and business partners

Your team:

Within the Commercial and Private Banking 1859 sector – Real Estate Financing, you have under your management scope a team of account representatives, and you report to the Senior Manager – Real Estate Administrative Sales Support based in Montreal. Our team stands out for its attention to detail and its personalized approach to business customers.

Our training programs based on learning in action allow you to master your profession. Personalized training content on subjects such as business sector processes and procedures, management and coaching are available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Prerequisites:

Bachelor’s degree related to the sector of activity and 7 years of relevant experience
Experience in personnel management (performance management, development, team mobilization)
Experience in commercial credit, very desirable
Good command of banking systems
Good experience in remote team coaching
Good capacity for influence, leadership and priority management
Autonomy, organization and change management

Languages: English
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Lead and coach a team of account representatives, building engagement and developing their skills while improving the efficiency, productivity, and profitability of the sector. Contribute to business planning and strategy execution, manage risk and compliance, maintain service quality, and lead continuous improvement and change with the team and business partners.

Requirements

Requires a bachelor’s degree related to the sector and seven years of relevant experience, including personnel management; commercial credit experience is highly desirable. Candidates should have strong banking systems knowledge, experience coaching remote teams, and demonstrated influence, leadership, priority management, organization, autonomy, and change management abilities.

Skills

Client Focus
Critical Thinking
Decision Making
Diversity and Inclusion
Emotional Intelligence
Learning Agility
Managerial Courage
Team Mobilization
Partner Development
Problem Solving
Resiliency
Risk Management
Strategy Execution
Stress Management
Leadership
Change Management

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Private Banking
Real Estate Financing
Commercial Credit
Account Representatives
Personnel Management
Performance Management
Employee Development
Coaching
Remote Team Coaching
Banking Systems
Business Planning
Strategy Execution
Risk Management
Compliance
Customer Service
Process Improvement
Productivity
Profitability
Change Management
Stakeholder Collaboration
Priority Management
Leadership

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