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Added 5 mins ago
T
Customer Experience Associate (Future Opportunities) - Montreal-Est
TD
Saint-Léonard-d'Aston, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 5 mins ago
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Added 35 mins ago
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- Full-time
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Added 35 mins ago
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Canadian Commercial Banking Associate
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- Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
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Home Care Resource Coordinator
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Added 1 hour ago
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Added 5 hours ago
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Added 5 hours ago
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Murex specialist
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- $6,000 to $11,000 CAD / month
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Added 5 hours ago
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Nurse B - Registered Nurse
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Added 5 hours ago
Geologist
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 5 hours ago
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Account Representative / Account Manager / Project Manager
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Burnaby, BC
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We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…

National Bank of Canada

Manager Custody Operations & Controls

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
Posting language: English
Posted: Oct 29, 2026

Original job description

A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations. As a senior individual contributor, you will leverage your expertise to manage complex operational activities, resolve issues, strengthen controls, and support the continued growth and transformation of our business.

In this role, you will leverage your expertise in custody operations, securities processing, cash management, settlements, ETF-related operations and asset servicing to support clients, investigate issues, and deliver timely solutions.

Your Role

Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.
Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.
Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.
Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.
Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.
Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.
Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.
Participate in testing, implementation, and operational readiness activities for new products, services, and technology solutions.

Your Team

As part of the Custody Operations sector, you will join a team recognized for its operational excellence, strong risk culture, and commitment to continuous improvement. You will work alongside experienced operations professionals supporting institutional custody and investment management activities across Canada.

While the title is Manager, this is a hands-on operational leadership role without direct people management responsibilities. Success in this position comes from operational expertise, ownership, sound judgment, and the ability to influence outcomes through collaboration and subject matter knowledge.

We offer a flexible hybrid work environment that supports both professional success and personal well-being.

Requirements

Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related discipline.
Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.
Solid understanding of the investment operations lifecycle, securities processing, corporate actions, and custody services.
Experience participating in operational transformation, process improvement, or automation initiatives.
Experience investigating complex operational incidents, identifying root causes, and implementing sustainable solutions.

Languages: English
Required skills: Detail-oriented, Initiative, Learning Agility, Process Optimization, Resiliency, Rigor, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply About employer

More about this job

Responsibilities

Oversee complex custody operations, including trade settlement, cash management, reconciliations, and asset servicing, while resolving exceptions and serving as a senior escalation point. Improve processes and controls, support client onboarding and transformation initiatives, and contribute to testing, documentation, and operational readiness for new products and systems.

Requirements

A bachelor’s degree in finance, business administration, accounting, economics, or a related discipline is required, along with at least seven years of relevant financial services operations experience. Candidates should have strong expertise in securities and custody operations, controls, incident investigation, and process improvement or automation initiatives.

Skills

Custody Operations
Trade Settlement
Cash Management
Reconciliations
Asset Servicing
Securities Processing
Operational Controls
Issue Investigation
Root Cause Analysis
Process Optimization
Automation
Risk Management
Regulatory Compliance
Operational Transformation
Teamwork
Detail-Oriented

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Custody Operations
Investment Operations
Securities Processing
Trade Settlement
Cash Management
Reconciliations
Asset Servicing
Corporate Actions
Custody Services
Fund Administration
Operational Controls
Operational Risk
Regulatory Compliance
Incident Investigation
Root Cause Analysis
Process Improvement
Process Optimization
Automation
Operational Transformation
Client Onboarding
System Enhancements
Testing
Operational Readiness
Institutional Custody
Investment Management
Exchange-Traded Funds

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