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Delivery Manager – Personalization and Marketing (7 months contract)
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National Bank of Canada

Salesforce Application Architect

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

A career as a Salesforce Application Architect within the commercial CRM team at National Bank means serving as an expert in designing Salesforce solutions and artificial intelligence. You help define the evolution of strategic platforms used on a large scale by ensuring the technical and functional feasibility of the proposed solutions and their alignment with business objectives. With your expertise in design, application architecture and systems integration, you influence technological orientations, support teams in their choice of solutions and actively participate in delivering value for the commercial CRM sector.

Your job

Work with solution architects to integrate the platform with other ecosystem components.
Manage complex files requiring in-depth analysis, rigorous planning and proactive communication with stakeholders.
Various complex analyses, identify gaps and make recommendations to optimise system efficiency and resolve major problems.
Work with the various squads and platform providers to ensure overall consistency in terms of the user experience and Salesforce solution choices.
Analyze requests for changes to systems, assess impacts on existing applications, anticipate issues and implement sustainable solutions.
Improve the team's practice through mentoring/coaching with other technical team members. Coordination role within the team for special files.
Advise and guide the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the sector, creating frameworks and implementing mechanisms.

Your team
It and Operations have more than 5,500 specialists who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables, in-depth knowledge of the Salesforce ecosystem, its technological expertise and its strong culture of collaboration.
Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.
The Bank values continuous development and internal mobility. Our personalized training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

A bachelor’s degree in a related field and have at least 7 years of relevant experience, including at least 5 years in a strategic influencing role related to developing large-scale CRM portfolios and establishing it frameworks, standards or orientations.
In-depth Salesforce expertise, including data model design, data sharing and visibility mechanisms, authentication strategies (SSO, OAuth 2.0) and integration with cloud environments such as AWS.
Proficiency in the main Salesforce integration models, including rest, SOAP, Platform events and Change Data Capture, and demonstrate in-depth knowledge of the capabilities offered by Data Cloud (Data360).
Advanced expertise in artificial intelligence concepts and applications in the Salesforce ecosystem, particularly Agentforce. Salesforce Agentforce Specialist and/or Salesforce Application Architect certifications are highly desirable.
Solid understanding of Domain driven Design (DDD) principles as well as knowledge of agile methodologies and DevOps practises applied to the design and evolution of enterprise solutions.
Experience in the banking or financial sector and demonstrate the ability to influence technological orientations and business decisions with architects, product owners, managers and delivery teams.

Languages: French, English
Reason to require this language: you will need to work closely with our colleagues outside Quebec.
Required skills: Amazon Web Services, Artificial Intelligence, Authentication Server Management, Customer Relationship Management Databases, Database Design, Decision Making, DevOps, Domain-Driven Design, Functional Integration, Influencing, Initiative, Learning Agility, Salesforce Case Management, Salesforce Certified Agentforce Nonprofit Consultant, Solution Design, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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More about this job

Responsibilities

Design and guide scalable Salesforce solutions, integrations, and architecture choices aligned with business objectives, while assessing change impacts and resolving complex system issues. Coordinate special initiatives, advise product owners and development teams, and mentor colleagues to improve delivery practices and maintain a consistent user experience.

Requirements

Requires a bachelor’s degree in a related field and at least seven years of relevant experience, including five years in a strategic role influencing large-scale CRM portfolios or IT frameworks. Candidates need deep Salesforce, integration, AI/Agentforce, authentication, and cloud expertise, along with knowledge of Domain-Driven Design, agile and DevOps practices, and the ability to influence stakeholders; Salesforce certifications are highly desirable.

Skills

Salesforce Architecture
Salesforce Integration
Data Model Design
Data Sharing And Visibility
Authentication
AWS
REST
SOAP
Platform Events
Change Data Capture
Data Cloud
Agentforce
Artificial Intelligence
Domain-Driven Design
DevOps
Solution Design

Benefits

Health And Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee And Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Flexible Schedule
Training And Development
Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Commercial CRM
Application Architecture
Solution Architecture
Artificial Intelligence
Agentforce
Salesforce Data Cloud
Data Model Design
Data Sharing
Authentication
Single Sign-On
OAuth 2.0
Amazon Web Services
REST
SOAP
Platform Events
Change Data Capture
Domain-Driven Design
Agile Methodologies
DevOps
Systems Integration
CRM Portfolio
Banking
Stakeholder Management
Mentoring
Solution Design

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