Senior Clerk

A career as a Senior Operations Clerk at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and your proactivity, you take charge of the administrative needs related to commercial loans and respond to customer and partner requests.  
 Your job:   

• Take charge of the processing and administrative follow-up of commercial loan applications;  
• Communicate with the various partners and stakeholders in loan files;  
• Carry out transactions and other requests from commercial customers on our various platforms;  
• Participate in the updating of work processes and procedures according to quality standards 
• Collaborate in the resolution of identified operational problems 
• Raise issues or opportunities for improvement 
• Ensure compliance and risk management compliance  
• Actively participate in your development and that of your peers 

 Your team:   
The Business Loan Administration (CPA) segment is made up of sixteen employees, in corporate finance operations. Transformation, digitization, digitalization are our key words and the changes we aspire to are realized every day thanks to the expertise of each employee in order to offer a distinctive experience to our customers.  
The working hours are flexible between 9 a.m. and 6 p.m. and include teleworking at a rate of 40%, i.e. 2 days a week in the office. This ratio may be higher depending on operational needs. The position reports to the Director Aminata Simpore and you collaborate daily with the members of your team in the processing of the sector's activities. We know that we can count on our colleagues to promote knowledge sharing and mutual aid.  We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.  
Prerequisites:   

• High school diploma holder  
• Administrative skills 
• Propensity to provide fast and efficient customer service 
• Have knowledge of the Office suite and collaboration tools 
• Ability to navigate between multiple applications and platforms 
• Computer skills

Languages: French
Required skills: Clerical Skills, Customer Service, Data Entry, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Microsoft Office, Prioritization, Resiliency, Rigor, Stress Management, Teamwork, Time Management

Your benefits





In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Making a bold move in a people-first environment
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. 

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!