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HH
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National Bank of Canada

Senior Performance Advisor

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: Bachelor’s degree in a related field and 5 years of relevant experience or master's degree in a related field and 3 years of relevant experience
Posting language: English
Posted: Oct 15, 2026

Original job description

A career as a Senior Advisor in the Centre of expertise – Suspense Management team at National Bank means acting as an expert to support your colleagues and partners in implementing best suspense monitoring practices.Your analytical skills, leadership, diligence, experience in operationalizing new activities and knowledge of the Bank's operations will have a positive impact on the Bank's financial health.  
Your job

Have a global perspective of suspense management challenges to support your colleagues and partners and suggest changes
Identify and mitigate the impacts related to changes brought about by initiatives and/or projects
Lead process improvement initiatives for the team or partner
Support colleagues in operationalizing the suspense management strategy and its governance
Plan and monitor your activities and those of your team daily
Represent the Centre of expertise in various forums and projects with several stakeholders
Work closely with the various stakeholders of the Centre of expertise, understand their needs and issues in order to align and influence discussions towards financial objectives
Handle complex cases and contribute to the financial suspense process.

Your team
IT and Operations have more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the sector, you are part of a team of 10 colleagues at the Centre of expertise – Suspense Management and you’ll report to the Senior Manager. Our team stands out for its expertise and ability to transform complex issues into concrete, sustainable solutions.
Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.
We favor a variety of forms of continuous learning to enhance your development, including on-the-job learning, training content and working with colleagues with diverse backgrounds and expertise.
Prerequisites

Bachelor’s degree in a related field and 5 years of relevant experience or master's degree in a related field and 3 years of relevant experience
Experience in data analysis and operational performance planning for the team
Experience in Operations, Process Improvement and Project Improvement
Experience in an advisory and influential role with management
Ability to manage multiple priorities and demonstrate discipline.

Languages: French
Required skills: Artificial Intelligence, Business Process Improvement, Change Communications, Change Management, Collaboration, Communication, Cybersecurity, Diversity & Inclusion, Influencing, Initiative, Learning Agility, Operation and Processes Control, Resiliency, Stakeholder Management, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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More about this job

Responsibilities

Advise colleagues and partners on suspense management practices, governance, and operational strategy, while identifying impacts of change and leading process improvement initiatives. Monitor team activities, represent the Centre of Expertise in projects and forums, align stakeholders with financial objectives, and handle complex suspense cases.

Requirements

Requires a bachelor’s degree in a related field with five years of relevant experience, or a master’s degree in a related field with three years of relevant experience. Candidates should have experience in data analysis, operational performance planning, operations, process and project improvement, and advising and influencing management, as well as the ability to manage multiple priorities with discipline.

Skills

Artificial Intelligence
Business Process Improvement
Change Communications
Change Management
Collaboration
Communication
Cybersecurity
Diversity and Inclusion
Influencing
Initiative
Learning Agility
Operations and Process Control
Resiliency
Stakeholder Management
Teamwork
Data Analysis

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic

Visa sponsorship

Not detected in the job text

Keywords

Suspense Management
Financial Suspense Process
Banking Operations
Operational Performance Planning
Data Analysis
Operations
Process Improvement
Project Improvement
Change Management
Change Communications
Governance
Operational Strategy
Stakeholder Management
Management Advisory
Influencing
Financial Objectives
Risk Mitigation
Initiative Management
Team Planning
Artificial Intelligence
Cybersecurity
Diversity and Inclusion
Agile Collaboration
Continuous Learning

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