Jobs in Canada

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Senior Technical Analyst
Alterna Savings
Ottawa, ON
- Full-time
The Senior Technical Analyst is a senior individual contributor accountable for leading the technical analysis of complex business and technology initiatives across Alterna’s integrated…
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Senior Data Analyst
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
The Senior Data Analyst will identify business metrics and reporting solutions to enhance the business intelligence function. This is a hands-on role responsible for developing and…
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Salesforce Business Analyst, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Salesforce Business Analyst, Senior Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce…
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Technical Salesforce Associate
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
…delivery and operational workflows. This role works closely with business analysts and client stakeholders to translate requirements into high-quality technical solutions that are secure,…
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Senior Associate, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
As a Operations Consulting - Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
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Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
We are seeking a Senior Product Marketing Manager to support the OpenText Digital Fax portfolio and its go-to-market motion. This role will own and activate the market story for modern,…
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Lead Software Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Team Technical Leadership – Explore & conceptualize technical solution for business problems, create technical stories, enable other junior & senior developers by mentoring them towards…
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Transportation Manager
Martin Brower
New Westminster, BC
- Full-time
Analyze current and future equipment Requirements and prepare business cases if needed
Added 17 mins ago
Compliance Officer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
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Office Manager
Opta Group
Burlington, ON
The Office Manager plays an integral role in maintaining a professional, organized, and productive work environment that supports Opta’s employees and business objectives.
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Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
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Senior Manager, Lottery Research & Insights
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…understanding customers, uncovering actionable insights, and shaping business strategy through research as Senior Manager Lottery Research & Insights. In this role, you will serve as OLG's…
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Senior Tax Manager
KPMG
Hamilton, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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Business Development Representative
SiftMed
St. John's, NL
- Full-time
Pipeline is the lifeline of our business, and this role sits at the very front of it. As a BDR, you'll find the med-legal and insurance organizations that are drowning in medical records,…
Added 17 mins ago
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Pharmacovigilance Leader
Mint Pharmaceuticals
Mississauga, ON
- Full-time
…Pharmacovigilance Subject Matter Expert and primary PV contact for business partners, vendors, and internal…
Added 17 mins ago
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Conseiller(ère) en recrutement / Recruitment Consultant
Fuze HR Solutions
Montreal, QC
- Full-time
Il s’agit d’un poste hybride (3 jours au bureau, 2 jours à distance), basé à notre bureau de Montréal ou Laval · This is a hybrid position (3 days in office, 2 days remote); it will be based at our Montreal or Laval offi
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Applications Development Technology Senior Lead
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
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Senior Director, Governance and Execution Oversight
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Senior Director, Governance & Execution Oversight, Global Risk Intelligence and Technology (GRIT) is responsible for driving execution discipline, governance effectiveness, adoption…
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Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance…
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Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
- Full-time
This position combines strong technical execution with business acumen and effective communication to translate portfolio performance into actionable insights for senior stakeholders.
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Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
The Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 47 mins ago
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Electrical Project Manager
Smith + Andersen
Vancouver, BC
- Full-time
…sustainability, mentorship and quality work that spans six decades in business. In addition, we are proud to have been certified as a Great Place to Work™ and selected as one of Canada’s…
Added 47 mins ago
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Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
…defined operational procedures, and escalate complex issues to senior support, engineering, vendors, or business operations…
Added 47 mins ago
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Project Designer / Project Engineer (Multi-Unit Residential)
Smith + Andersen
Toronto, ON
- Full-time
…mentorship and quality work that spans nearly six decades in business. In addition, we are proud to have been certified as a Great Place to Work™ and selected as one of Canada’s Best…
Added 47 mins ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…

National Bank of Canada

Technical Support Analyst – Digital Assets

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

A career as Technical Chief Application Support Analyst at National Bank means providing Level 1/2 operational and technical support for institutional digital-asset platforms and workflows. You’ll support cryptocurrency trading/execution, tokenization, custody, settlement, treasury, reconciliation, and digital or smart-contract activity.
You will monitor production services, respond to user and system incidents, perform initial investigations, complete defined operational procedures, and escalate complex issues to senior support, engineering, vendors, or business operations teams.
You will work with platforms such as OMS/EMS, Coinbase Prime, TRES, internal applications, blockchain explorers, APIs, data feeds, and financial or accounting systems. You have a strong technical foundation and practical knowledge of cryptocurrency and blockchain concepts.
Your job

Act as the first point of contact for digital-asset platform incidents, service requests, and user inquiries
Monitor trading, custody, settlement, wallet, accounting, reconciliation, and blockchain-processing services
Record, categorize, prioritize, and track incidents in the organization’s service-management system
Follow and contribute to documented runbooks to investigate common errors, failed processes, delayed transactions, access issues, and data discrepancies
Verify platform availability, API connectivity, scheduled jobs, data feeds, wallet balances, transaction status, and system alerts
Support user access, role assignments, authentication, and entitlement requests under established security procedures
Provide timely incident updates and maintain accurate support records
Escalate incidents based on severity, financial exposure, security risk, and service-level requirements.

Your team
The IT & Operations team is made up of more than 5,600 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.
You are part of a large team in the Electronic Trading sector and will report to the Senior Director.
We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.
The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.
Prerequisites

Diploma or degree in computer science, information technology, finance, accounting, business technology, or a related discipline; equivalent practical experience will be considered and one to three years of experience in technical support, application support, service desk, financial operations, trading support, or digital-asset operations
Practical knowledge of digital assets and blockchain ecosystems, including cryptocurrencies, stablecoins, tokens, wallets, blockchain networks, transaction processing, smart contracts, token standards and fees, combined with an understanding of the trade lifecycle and familiarity with centralized exchanges, institutional trading platforms, custodians and blockchain explorers
Strong knowledge of Windows and/or Linux environments, with experience in application support, monitoring, log analysis, and incident-management tools
Proficiency in SQL to query, analyze, and validate transaction and reference data
Understanding of APIs and system integrations, including REST APIs, JSON, API authentication, HTTP status codes, webhooks, SFTP, CSV, and other data-exchange methods
Familiarity with financial and market-data protocols, including FIX messaging and WebSocket market-data feeds, as well as basic scripting using Python, PowerShell, Bash, or similar languages
Experience with institutional digital-asset platforms, such as Coinbase Prime, TRES Finance, or comparable solutions, and exposure to cloud environments such as AWS, Microsoft Azure, or Google Cloud
Awareness of digital-asset compliance requirements, including KYC, AML, sanctions screening, transaction monitoring, and Travel Rule requirements.

Languages: English
Required skills: Artificial Intelligence, AWS Lambda, Blockchain, Bloomberg, Coinbase, Cryptocurrency, CSV Import, Cybersecurity, Functional Analysis, HTTP Request, JSON Web Token, Linux, Python, Representational State Transfer Application Programming Interface Development, Webhooks, Windows PowerShell

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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More about this job

Responsibilities

Provide first-line operational and technical support for institutional digital-asset platforms, monitoring services and investigating incidents involving trading, custody, settlement, wallets, and blockchain processing. Follow runbooks, manage user access and incident records, verify system and transaction status, and escalate issues according to severity, risk, and service-level requirements.

Requirements

A diploma or degree in a relevant technical, financial, accounting, or business discipline is requested, with equivalent practical experience considered; the role calls for one to three years of relevant support or operations experience. Candidates should have practical blockchain and digital-asset knowledge, Windows or Linux support experience, SQL and API skills, familiarity with financial protocols and scripting, and awareness of digital-asset compliance requirements.

Skills

Digital Asset Support
Blockchain
Cryptocurrency
Incident Management
Application Support
SQL
REST APIs
Linux
Windows
Python
PowerShell
FIX Messaging
WebSocket
Coinbase Prime
Cybersecurity
AWS Lambda

Benefits

Health and Wellness Program
Flexible Group Insurance
Pension Plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential Banking Services
Community Initiatives
Telemedicine Service
Virtual Sleep Clinic
Hybrid Work Environment
Flexible Schedule
Training and Development
Coaching and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Digital Assets
Blockchain
Cryptocurrency
Stablecoins
Tokens
Wallets
Smart Contracts
Token Standards
Coinbase Prime
TRES Finance
OMS/EMS
Blockchain Explorers
SQL
REST APIs
JSON
Webhooks
SFTP
CSV
FIX Messaging
WebSocket
Python
PowerShell
Bash
AWS
Microsoft Azure
Google Cloud
KYC
AML
Sanctions Screening
Travel Rule

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Work requirements

Jobs in Canada