Closed listing
Customer Experience Representative
- Ottawa, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Working hours
- 40 hour per week
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location: 1003 AIRPORT PARKWAY PRIVATE, OTTAWA, ON K1V 2C1
This is a Full-Time position that pays $19.05 / hour
We Offer
Qualifications
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location: 1003 AIRPORT PARKWAY PRIVATE, OTTAWA, ON K1V 2C1
This is a Full-Time position that pays $19.05 / hour
We Offer
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retirement Savings Plan with company match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Wednesday 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule:
- Wednesday 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am
More about this job
Responsibilities
Assist customers in person and over the phone with reservations, rental needs, questions, vehicle returns, and rental terms, while providing courteous transportation and support. Handle administrative and basic accounting tasks, promote optional products and services, and report vehicle issues or maintenance needs.
Requirements
Applicants must be at least 18, have a high school diploma or higher, and have at least one year of customer service, sales, guest services, or administrative support experience. A valid Ontario G or G2 driver's license with a qualifying driving record is required, along with authorization to work in Canada without employer sponsorship and availability for the specified Wednesday-to-Sunday evening schedule.
Skills
- Customer Service
- Sales
- Telephone Support
- Reservation Management
- Customer Needs Assessment
- Rental Vehicle Inspection
- Vehicle Returns and Check-Ins
- Marketing
- Safe Driving
- Product Sales
- Vehicle Maintenance Reporting
- Administrative Support
- Accounts Receivable
- Billing Support
- Communication
- Time Management
Benefits
- Paid Time Off
- Employee Discount
- Retirement Savings Plan With Company Match
- Profit Sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Sales
- Administrative
- Transportation
Keywords
- Enterprise Mobility
- Car Rental
- Customer Experience
- Customer Service
- Reservations
- Rate Quotes
- Rental Terms and Conditions
- Vehicle Features
- Rental Returns
- Check-Ins
- Exit Kiosk Transactions
- Optional Protection Products
- Vehicle Upgrades
- Fuel Options
- Vehicle Maintenance
- Accounts Receivable
- Customer Billing
- Administrative Support
- Basic Accounting
- Ontario G or G2 Driver's License
- Retail
- Guest Services
- Dealerships
- Insurance Companies