Customer Service Representative / Return Agent - Halifax Airport
- Enfield, NS, Canada
Internship
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Job details
- Job type
- Internship
- Apply by
- Education
- High school diploma
- Experience
- Minimum 1 year experience in a customer service role.
- Working hours
- 25-35 hours per week
- Posting language
- English
- Posted
Original job description
Overview
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Opening available at the following branch location:
This is a Permanent Part Time position that pays $18.00 / hour.
Multiple shifts available between our operating hours of 6:00am-2:00am Sunday-Saturday, up to 35 hours a week.
Responsibilities
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Opening available at the following branch location:
- Halifax Airport- 747 BELL BLVD HALFAX, NS B2T 1K2
This is a Permanent Part Time position that pays $18.00 / hour.
Multiple shifts available between our operating hours of 6:00am-2:00am Sunday-Saturday, up to 35 hours a week.
Responsibilities
- Assist all customers with the rental return process.
- Effectively resolve all customer service issues.
- Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
- Advise and review rental charges, and provide an accurate receipt to the customer.
- Assist other employees in keeping lot organized for ease of access and traffic flow.
- Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
- Positively represent the Company to all vendors and the general public.
- Ensures the security of company assets.
- Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.
- Must be at least 18 years of age.
- Minimum High School Diploma or G.E.D. required.
- Must have a current and valid Canadian Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- Minimum 1 year experience in a customer service role.
- Must be proficient in English, written and verbal comprehension.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work 25-35 hours per week which includes evenings and weekends, between the airports operating hours of 6am-2:00am.
More about this job
Responsibilities
Assist customers with rental returns, inspect vehicles, document mileage, fuel levels, and damage, and review charges while providing accurate receipts. Resolve service issues, help maintain an organized and safe lot, protect company assets, and represent the company professionally.
Requirements
Applicants must be at least 18, have a high school diploma or GED, and hold a valid Canadian Class 5 driver's license with no more than two moving violations or at-fault accidents in the past three years. At least one year of customer service experience, English proficiency, authorization to work in Canada without sponsorship, and availability for 25–35 hours weekly including evenings and weekends are required.
Skills
- Customer Service
- Rental Return Processing
- Issue Resolution
- Vehicle Inspection
- Accurate Documentation
- Rental Charge Review
- Receipt Preparation
- Lot Organization
- Customer Communication
- Attention to Detail
- English Comprehension
- Workplace Safety
- Asset Security
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Hospitality
Keywords
- National Car Rental
- Alamo Rent A Car
- Car Rental
- Customer Service
- Rental Returns
- Vehicle Inspection
- Mileage Documentation
- Fuel Level Documentation
- Damage Documentation
- Rental Charges
- Receipt Preparation
- Customer Issue Resolution
- Lot Organization
- Traffic Flow
- Company Asset Security
- Workplace Safety
- Class 5 Driver's License
- High School Diploma
- GED
- English Proficiency