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Added 8 mins ago
U
Production Supervisor (Afternoon Shift) - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
Competitive salary + RRSP with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement,…
Added 8 mins ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Burlington, ON
- Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead…
Added 23 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset value through technical…
Added 23 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Assist the Manager in calculating the budget estimates for the unit, related to EMS activities
Added 23 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Reporting to the VP, Operations Cement, the Commissioning, Startup & Operational Readiness Manager serves as the cross-functional integrator for Finish Mill 4, bringing together the…
Added 23 mins ago
RI
Plant Manager
Recochem Inc.
Nisku, AB
- Full-time
…support continued growth, we are seeking an experienced, Plant Manager to lead our complex manufacturing and distribution operations. Reporting to the Vice President of Canadian Operations…
Added 23 mins ago
PR
Material Handler
Precision Record Pressing
Burlington, ON
- $22.28 CAD / hour
- Full-time
Other duties as assigned by Team Leader, Manager or designate
Added 23 mins ago
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Project Manager, New Product Development
Pharmascience
Mont-Royal, QC
- Full-time
We are recruiting for a position of Project Manager, New Product Development.
Added 38 mins ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Communications Manager to join our Marketing team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 53 mins ago
SR
Marketing Manager, Content & Events
Skygauge Robotics
Fredericton, NB
- Full-time
As our Marketing Manager, Content & Events, you will refine the organizational foundation for marketing at Skygauge while remaining closely involved in day-to-day execution. This is a…
Added 53 mins ago
Plant Manager
PFX Group
Nisku, AB
…support continued growth, we are seeking an experienced, Plant Manager to lead our complex manufacturing and distribution operations. Reporting to the Vice President of Canadian Operations…
Added 53 mins ago
OP
Major Accounts Manager
ORA Partenaires
London, ON
- Full-time
The Major Accounts Manager is responsible for managing relationships with the company's strategic customers while overseeing activities related to purchasing, invoicing, inventory…
Added 53 mins ago
HG
National Manager, Finished Vehicle Operations
Hyundai Glovis Canada Inc.
Toronto, ON
- Full-time
The National Manager, Finished Vehicle Operations is a full-time, on-site role based in Toronto, ON, responsible for providing strategic leadership and oversight of GLOVIS Canada’s…
Added 53 mins ago
D
Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
As a Program Manager, you will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to…
Added 53 mins ago
ED
Project Manager
EM Dynamics
Toronto, ON · Scarborough, ON
- Full-time
We are hiring a Project Manager to join our Program Management team. Reporting to the Program Manager, the Project Manager will be responsible for the day-to-day execution and coordination…
Added 1 hour ago
JI
Opportunities for Department Manager
J.D. Irving, Limited
Lower Sackville, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 1 hour ago
GE
Operator
GFL Environmental Inc.
Berry Mills, NB
- Full-time
Reporting to the Operations Manager, you will be primarily responsible for industrial cleaning at various industrial locations throughout New Brunswick.
Added 1 hour ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Cernavoda Units 3 &4 - Project Coordinator will report to the Project Manager and will be responsible for assigned coordination of engineering, procurement, and construction work.
Added 1 hour ago
W
Customer Service Representative
Westlake
Woodbridge, ON
- Full-time
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Added 1 hour ago
IG
Accounting Manager
InStore Group of Companies
Mississauga, ON
- $115,000 to $120,000 CAD / year
- Full-time
The Accounting Manager - based our Mississauga Office will be responsible for financial statements, journal entries, asset management, and overseeing the accounting activities, including…
Added 1 hour ago
N
CHIEF OPERATING ENGINEER
Nortera
Tecumseh, ON
- Full-time
Complete range of social benefits and employee assistance program (EAP);
Added 1 hour ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
…judgment to balance customer commitments, product quality, manufacturing readiness, supply continuity, and engineering…
Added 1 hour ago
R
Specialist Manufacturing Level 1
RTX
Halifax, NS
- Full-time
Health and wellness program, including virtual health care
Added 1 hour ago
Night Supervisor, Maintenance
CONA Services
Brampton, ON
…province through 50+ sales and distribution centres, and five manufacturing…
Added 1 hour ago
N
Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…

National Rent-All Inc

Service Manager

Kitchener, ON, Canada

$85,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $120,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain safe, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a strong understanding of how a service department operates is essential.

Key Responsibilities

Lead the service department, including shop and field service, parts and warranty support.
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
Develop training and development plans for the service team, including opportunities to establish and grow an apprenticeship program.
Build a team-first culture based on safety, respect, coaching, accountability and continuous development.
Oversee parts management, including inventory, procurement, availability, stock control and cost management.
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
Monitor labour, parts, outsourced repairs, warranty recovery and other service-related costs.
Coordinate vendor repairs, mobile service and outsourced work when internal capacity or capabilities are unavailable.
Leverage and improve digital tools and systems to support work orders, reporting, service tracking and team productivity, and help train the team on their effective use.
Maintain accurate service histories, inspection records, work orders, maintenance documentation and equipment status information.
Ensure service operations, equipment, tools and work practices meet company safety standards and applicable regulatory requirements.
Investigate equipment failures, repeat repairs and customer service concerns and implement corrective actions.
Identify opportunities to improve service operations and independently develop and implement solutions.
Coordinate communication between Service, Operations, Sales, manufacturers, suppliers, vendors and customers.

5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Previous experience leading a structured shop or service operation, including responsibility for technicians, workflow and service performance.
Equipment industry experience strongly preferred, particularly construction, agricultural, heavy equipment or equipment rental. Experience with John Deere, Kubota or similar equipment is an asset.
Automotive service management experience may be considered where there is strong transferable service leadership experience.
Strong understanding of equipment maintenance, repair processes, preventive maintenance and equipment readiness. A mechanical trade background is not required.
Experience with warranty processes, parts management and service-related cost control.
Demonstrated ability to coach, develop and motivate a team while maintaining clear expectations and accountability.
Ability to create training and development plans and support the growth of technicians and apprentices.
Strong commitment to safety and safe work practices.
Comfortable using, implementing and improving digital tools and systems.
Strong process orientation with the ability to develop SOPs, create structure and improve consistency.
Comfortable working through ambiguity, identifying opportunities and taking initiative to implement solutions.
Strong problem-solving, planning and prioritization skills.
Excellent communication and collaboration skills with a team-first approach.
Valid driver's licence with an acceptable driving record.
Proficiency with Microsoft Office and service, work order, fleet or equipment management systems.
Willingness to support urgent service or equipment needs outside regular hours when required.

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Accommodations

National Rent-All Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at nationalhr@nationalrentall.com

AI Usage

As part of our hiring process, we use AI-powered tools to assist in screening resumes. These technologies help us efficiently identify candidates whose qualifications align with the role, ensuring a fair and consistent evaluation process. By clicking "Apply," you acknowledge and consent to the use of AI in our recruitment workflow.

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More about this job

Responsibilities

The Service Manager will lead shop and field service operations, overseeing parts, warranty support, and equipment maintenance to ensure high performance and safety. They are responsible for developing team capabilities, implementing efficient SOPs, and managing service-related costs and workflows.

Requirements

Candidates must have at least 5 years of experience in service or fleet management, preferably within the equipment industry. Strong leadership, process orientation, and the ability to manage digital service systems are essential requirements for this role.

Skills

Service management
Operational leadership
Team development
Preventive maintenance
SOP development
Inventory management
Warranty administration
Workflow optimization
Safety compliance
Technical coaching
Budgeting
Vendor management
Digital tools
Problem-solving
Communication
Equipment maintenance

Benefits

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Shop Management
Fleet Maintenance
Preventive Maintenance
SOP
Warranty Claims
Inventory Control
Equipment Rental
Construction Equipment
Agricultural Equipment
Heavy Equipment
Work Orders
Safety Standards
Technical Training
Apprenticeship Program
Microsoft Office
Vendor Relations
Cost Management
Process Improvement
Leadership
Coaching
Accountability
Digital Tools
Reporting
Equipment Readiness
Repair Turnaround
Customer Service
Regulatory Compliance
Field Service
Mechanical Background

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