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FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added just now
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added just now
U
Production Supervisor (Afternoon Shift) - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
Competitive salary + RRSP with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement,…
Added 15 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset value through technical…
Added 15 mins ago
BP
Section Manager, Construction Support (MCR)
Bruce Power
Bruce Power
- Full-time
…challenging and impactful nuclear projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth…
Added 15 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Provide technical leadership, field direction, coaching, mentoring, and performance feedback to assigned employees while establishing clear expectations for safety, quality, productivity,…
Added 15 mins ago
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Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a Senior DevOps Developer - within the Boeing Digital Services portfolio, reporting to the Manager of Software Development. This position is based in our…
Added 15 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 15 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Assist the Manager in calculating the budget estimates for the unit, related to EMS activities
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FM4 Commissioning Manager
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Bowmanville, ON
As wet commissioning begins, transition leadership to Plant Operations and the Commissioning, Startup & Operational Readiness Manager, with CapEx shifting to a technical support role.
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Manager, Identity Lifecycle Management
Scotiabank
Toronto, ON
Reporting to the Senior Manager, the Manager will lead a team of Security Analysts who perform access provisioning, audit reporting, and risk remediation related to Identity Management…
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Construction Inspector - Conveyance
Stantec
Toronto, ON
- Full-time
…concept to completion. We partner with clients to provide both program management and construction management to strategize, plan, and implement projects that drive organizations forward.…
Added 15 mins ago
Mammography Technologist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Operations Manager - BreastCheck, the incumbent will be responsible for providing and performing quality service to the clients of BreastCheck at the Winnipeg…
Added 15 mins ago
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Geohazard Intermediate Engineer – Water Crossings
Enbridge
Calgary, AB
- Full-time
Bring your technical expertise, innovative thinking, and passion for protecting critical energy infrastructure to a role where your work makes an impact!
Added 15 mins ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
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Victim and Witness Services Coordinator
Government of Saskatchewan
La Ronge, SK
- Full-time
…Services office in a permanent full-time position reporting to the Manager, Victim/Witness Services in Meadow…
Added 15 mins ago
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Compliance Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Thunder Bay, ON
- $90,700 to $133,653 CAD / year
- Full-time
Provide advice and recommendations to senior leadership on program delivery, operational priorities, emerging issues, and risk management.
Added 15 mins ago
E9
Enterprise Systems Technologist 1 (System Administrator)
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $99,091 to $116,875 CAD / year
- Full-time
…Administrator) to join our Technology Services Team. Reporting to the Manager, Infrastructure Services, the Enterprise Systems Technologist 1 provides support to a variety of technology…
Added 30 mins ago
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Pharmacist - Arva, Ontario
Sentrex Health Solutions
Arva, ON
- Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 30 mins ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Communications Manager to join our Marketing team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 30 mins ago
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Field Safety Advisor
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Winnipeg, MB
- Full-time
…safety advisor stationed on field projects (construction and technical inspections), site safety audits, providing project specific documentation, project inspections and support,…
Added 30 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you. We're looking for a Senior Manager, Credit Risk to join our Fintech department.
Added 45 mins ago
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Marketing Manager, Content & Events
Skygauge Robotics
Fredericton, NB
- Full-time
As our Marketing Manager, Content & Events, you will refine the organizational foundation for marketing at Skygauge while remaining closely involved in day-to-day execution. This is a…
Added 45 mins ago
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Intermediate Recruitment Specialist
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Calgary, AB
- $70,000 to $100,000 CAD / year
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…construction support, commissioning, and startup. Built on technical excellence, collaboration, and a commitment to safety and quality, we take on complex challenges…
Added 45 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Kindersley, SK
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…

National Rent-All Inc

Service Manager

Kitchener, ON, Canada

$85,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $120,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain safe, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a strong understanding of how a service department operates is essential.

Key Responsibilities

Lead the service department, including shop and field service, parts and warranty support.
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
Develop training and development plans for the service team, including opportunities to establish and grow an apprenticeship program.
Build a team-first culture based on safety, respect, coaching, accountability and continuous development.
Oversee parts management, including inventory, procurement, availability, stock control and cost management.
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
Monitor labour, parts, outsourced repairs, warranty recovery and other service-related costs.
Coordinate vendor repairs, mobile service and outsourced work when internal capacity or capabilities are unavailable.
Leverage and improve digital tools and systems to support work orders, reporting, service tracking and team productivity, and help train the team on their effective use.
Maintain accurate service histories, inspection records, work orders, maintenance documentation and equipment status information.
Ensure service operations, equipment, tools and work practices meet company safety standards and applicable regulatory requirements.
Investigate equipment failures, repeat repairs and customer service concerns and implement corrective actions.
Identify opportunities to improve service operations and independently develop and implement solutions.
Coordinate communication between Service, Operations, Sales, manufacturers, suppliers, vendors and customers.

5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Previous experience leading a structured shop or service operation, including responsibility for technicians, workflow and service performance.
Equipment industry experience strongly preferred, particularly construction, agricultural, heavy equipment or equipment rental. Experience with John Deere, Kubota or similar equipment is an asset.
Automotive service management experience may be considered where there is strong transferable service leadership experience.
Strong understanding of equipment maintenance, repair processes, preventive maintenance and equipment readiness. A mechanical trade background is not required.
Experience with warranty processes, parts management and service-related cost control.
Demonstrated ability to coach, develop and motivate a team while maintaining clear expectations and accountability.
Ability to create training and development plans and support the growth of technicians and apprentices.
Strong commitment to safety and safe work practices.
Comfortable using, implementing and improving digital tools and systems.
Strong process orientation with the ability to develop SOPs, create structure and improve consistency.
Comfortable working through ambiguity, identifying opportunities and taking initiative to implement solutions.
Strong problem-solving, planning and prioritization skills.
Excellent communication and collaboration skills with a team-first approach.
Valid driver's licence with an acceptable driving record.
Proficiency with Microsoft Office and service, work order, fleet or equipment management systems.
Willingness to support urgent service or equipment needs outside regular hours when required.

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Accommodations

National Rent-All Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at nationalhr@nationalrentall.com

AI Usage

As part of our hiring process, we use AI-powered tools to assist in screening resumes. These technologies help us efficiently identify candidates whose qualifications align with the role, ensuring a fair and consistent evaluation process. By clicking "Apply," you acknowledge and consent to the use of AI in our recruitment workflow.

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More about this job

Responsibilities

The Service Manager will lead shop and field service operations, overseeing parts, warranty support, and equipment maintenance to ensure high performance and safety. They are responsible for developing team capabilities, implementing efficient SOPs, and managing service-related costs and workflows.

Requirements

Candidates must have at least 5 years of experience in service or fleet management, preferably within the equipment industry. Strong leadership, process orientation, and the ability to manage digital service systems are essential requirements for this role.

Skills

Service management
Operational leadership
Team development
Preventive maintenance
SOP development
Inventory management
Warranty administration
Workflow optimization
Safety compliance
Technical coaching
Budgeting
Vendor management
Digital tools
Problem-solving
Communication
Equipment maintenance

Benefits

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Shop Management
Fleet Maintenance
Preventive Maintenance
SOP
Warranty Claims
Inventory Control
Equipment Rental
Construction Equipment
Agricultural Equipment
Heavy Equipment
Work Orders
Safety Standards
Technical Training
Apprenticeship Program
Microsoft Office
Vendor Relations
Cost Management
Process Improvement
Leadership
Coaching
Accountability
Digital Tools
Reporting
Equipment Readiness
Repair Turnaround
Customer Service
Regulatory Compliance
Field Service
Mechanical Background

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