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Added 4 mins ago
OD
Project Manager
OSF Digital
Canada
- Full-time
The Project Manager at OSF Digital leads projects from planning through execution and closure, ensuring delivery on time, within budget, and in alignment with the company’s strategic goals.…
Added 4 mins ago
MM
Junior Social Media Manager
Moon Mgmt
Toronto, ON
- Internship
Junior Social Media Manager & Artist Development Intern
Added 4 mins ago
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Performance Marketing Specialist (experience in US performance marketing and paid advertising is required)
WorkStaff360
Remote, Canada
- $10 to $12 CAD / hour
- Full-time
- Remote
Implement, configure, and troubleshoot GA4, Google Tag Manager, Meta Pixel, Conversions API, LinkedIn Insight Tag, and TikTok Pixel.
Added 4 mins ago
Practice Manager (Kelowna, BC)
VetStrategy / Daubigny
Kelowna, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 4 mins ago
TG
Production Manager
Trench Group GmbH
Pickering, ON
- $115,000 to $150,000 CAD / year
As Manager of Planning & Scheduling department, you
Added 4 mins ago
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Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients…
Added 4 mins ago
MI
Product Manager 7+years of experience
Maarut Inc
Toronto, ON
- Contract
Experience leading product management for complex enterprise platforms or public-facing digital services.
Added 19 mins ago
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Coordinator, Performance
Adelphi Group
Vancouver, BC
- Full-time
0–2 years experience in digital media, marketing, or advertising
Added 19 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
· Lead development of full-funnel paid search strategies aligned to client business objectives
Added 19 mins ago
AG
Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
As a Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit,…
Added 19 mins ago
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Account Manager, Premium Service (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto…
Added 19 mins ago
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Associate Managing Editor (French Services) (On Site)
CBC/Radio-Canada
Sherbrooke, QC
- Full-time
…will work closely with and under the supervision of the Senior Manager of News and Programming. This position is based in…
Added 19 mins ago
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Front End Developer Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Sr Manager Digital Solution Development, you will be empowered to:
Added 34 mins ago
PC
Capital Market Transactions - Manager
PwC Canada
Calgary, AB
- Full-time
…change, restructuring and capital transactions, such as IPOs, and digital transformation…
Added 34 mins ago
MA
Website Transformation Digital Communications Specialist
Manpower Alberta
Calgary, AB
- Contract
…content management systems (i.e. Sitecore, Adobe Experience Manager or similar solutions) from a business user or product owner perspective, including participation in website migration,…
Added 34 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 34 mins ago
OI
Bilingual Senior Case Manager
OXARO Inc.
Ottawa, ON
- Full-time
OXARO is looking for a Senior Case Manager for one of our programs. This position requires prior case management experience, working knowledge of claims management principles, and…
Added 34 mins ago
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Sales Vertical Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Sales Vertical Manager is responsible for driving strategy and revenue for a team of individual contributors covering a list of named accounts. They will serve as the advocate for their…
Added 34 mins ago
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Back End Developer - Dot Net
BoomerangFX
Mississauga, ON
- $75,000 to $80,000 CAD / year
- Full-time
BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow.…
Added 34 mins ago
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Digital Content Manager
kg&a
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
The Digital Content Manager is responsible for leading the creation, planning, development, and optimization of high-quality digital content across client accounts and campaigns. This role…
Added 34 mins ago
PC
Capital Market Transactions - Manager
PwC Canada
Vancouver, BC
- Full-time
…change, restructuring and capital transactions, such as IPOs, and digital transformation…
Added 34 mins ago
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Manager, Advertising Yield and Technology
BMO
Toronto, ON · YNG
- Full-time
The Manager, Advertising Yield & Technology is responsible for the day-to-day management and innovation of our advertising platforms along with the execution of our monetization strategy…
Added 34 mins ago
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Senior Manager, SecOps
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 34 mins ago
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Senior Manager, SecOps
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 34 mins ago
Product Marketing Manager
AutoTrader.ca
Toronto, ON
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…

National Rent-All

Service Manager

Kitchener, ON, Canada

$85,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain safe, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a strong understanding of how a service department operates is essential.

Key Responsibilities

Lead the service department, including shop and field service, parts and warranty support.
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
Develop training and development plans for the service team, including opportunities to establish and grow an apprenticeship program.
Build a team-first culture based on safety, respect, coaching, accountability and continuous development.
Oversee parts management, including inventory, procurement, availability, stock control and cost management.
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
Monitor labour, parts, outsourced repairs, warranty recovery and other service-related costs.
Coordinate vendor repairs, mobile service and outsourced work when internal capacity or capabilities are unavailable.
Leverage and improve digital tools and systems to support work orders, reporting, service tracking and team productivity, and help train the team on their effective use.
Maintain accurate service histories, inspection records, work orders, maintenance documentation and equipment status information.
Ensure service operations, equipment, tools and work practices meet company safety standards and applicable regulatory requirements.
Investigate equipment failures, repeat repairs and customer service concerns and implement corrective actions.
Identify opportunities to improve service operations and independently develop and implement solutions.
Coordinate communication between Service, Operations, Sales, manufacturers, suppliers, vendors and customers.

Requirements

5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Previous experience leading a structured shop or service operation, including responsibility for technicians, workflow and service performance.
Equipment industry experience strongly preferred, particularly construction, agricultural, heavy equipment or equipment rental. Experience with John Deere, Kubota or similar equipment is an asset.
Automotive service management experience may be considered where there is strong transferable service leadership experience.
Strong understanding of equipment maintenance, repair processes, preventive maintenance and equipment readiness. A mechanical trade background is not required.
Experience with warranty processes, parts management and service-related cost control.
Demonstrated ability to coach, develop and motivate a team while maintaining clear expectations and accountability.
Ability to create training and development plans and support the growth of technicians and apprentices.
Strong commitment to safety and safe work practices.
Comfortable using, implementing and improving digital tools and systems.
Strong process orientation with the ability to develop SOPs, create structure and improve consistency.
Comfortable working through ambiguity, identifying opportunities and taking initiative to implement solutions.
Strong problem-solving, planning and prioritization skills.
Excellent communication and collaboration skills with a team-first approach.
Valid driver's licence with an acceptable driving record.
Proficiency with Microsoft Office and service, work order, fleet or equipment management systems.
Willingness to support urgent service or equipment needs outside regular hours when required.

Benefits

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Accommodations

National Rent-All Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at nationalhr@nationalrentall.com

AI Usage

As part of our hiring process, we use AI-powered tools to assist in screening resumes. These technologies help us efficiently identify candidates whose qualifications align with the role, ensuring a fair and consistent evaluation process. By clicking "Apply," you acknowledge and consent to the use of AI in our recruitment workflow.

Apply About employer

More about this job

Responsibilities

Lead shop and field service, parts, warranty, and equipment maintenance operations, overseeing workflow, preventive maintenance, repairs, equipment readiness, and service performance. Develop the team and service processes, manage costs and vendor work, maintain safety and accurate records, and coordinate with Operations, Sales, suppliers, manufacturers, and customers.

Requirements

Requires at least five years of experience in service management, shop management, fleet maintenance, or a related equipment service environment, including leadership of technicians and service workflows. Candidates should bring strong knowledge of maintenance and repair operations, parts and warranty processes, safety, team development, digital systems, and process improvement; equipment industry experience is preferred, and a mechanical trade background is not required.

Skills

Service Operations Leadership
Shop And Field Service Management
Fleet Maintenance
Preventive Maintenance
Technician Scheduling
Workflow And Process Improvement
Standard Operating Procedures
Team Coaching And Development
Parts And Inventory Management
Warranty Management
Service Cost Control
Safety Compliance
Equipment Repair And Readiness
Digital Service Systems
Problem-Solving
Communication And Collaboration

Benefits

Dental Care
Extended Health Care
Vision Care
Employee And Family Assistance Program (EFAP)
Virtual Urgent Care

Visa sponsorship

Not detected in the job text

Keywords

Shop Service
Field Service
Equipment Rental
Fleet Maintenance
Preventive Maintenance
Equipment Inspections
Equipment Repairs
Work Orders
Technician Scheduling
Equipment Readiness
Parts Management
Inventory Control
Procurement
Warranty Claims
Warranty Recovery
Service Cost Control
Vendor Repairs
Mobile Service
Standard Operating Procedures
Service Performance Reporting
Digital Service Systems
Fleet Management Systems
Microsoft Office
Safety Standards
Apprenticeship Program
Construction Equipment
Agricultural Equipment
Heavy Equipment
John Deere
Kubota

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