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Added 4 mins ago
DT
Account Manager
Direct Travel
Canada
- Full-time
As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all…
Added 33 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…Management Operating Procedures, checklists, forms, standards, and program documentation in collaboration with management, employees, and Health, Safety &…
Added 33 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 34 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Reporting to the VP, Operations Cement, the Commissioning, Startup & Operational Readiness Manager serves as the cross-functional integrator for Finish Mill 4, bringing together the…
Added 1 hour ago
BC
Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 1 hour ago
OP
Major Accounts Manager
ORA Partenaires
London, ON
- Full-time
The Major Accounts Manager is responsible for managing relationships with the company's strategic customers while overseeing activities related to purchasing, invoicing, inventory…
Added 1 hour ago
D
Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
As a Program Manager, you will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to…
Added 1 hour ago
A
Project Coordinator
Amico
Mississauga, ON
- Full-time
…project, obtain pricing for changes and assist the Project Manager with the budgeting, scheduling, procurement, deficiency and commissioning aspects of the…
Added 1 hour ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Cernavoda Units 3 &4 - Project Coordinator will report to the Project Manager and will be responsible for assigned coordination of engineering, procurement, and construction work.
Added 1 hour ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 1 hour ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 1 hour ago
T
Repair Team Lead
Thales
Mill Bay, BC · Victoria, BC
- Full-time
…technical data controlled under the Canadian Controlled Goods…
Added 1 hour ago
A
Project Manager
Adecco
AB · Edmonton, AB
- $90 to $110 CAD / hour
- Full-time
Adecco is currently recruiting for a Project Manager to support a major transmission program for a leading utility organization in Edmonton, Alberta. This is a 1-year contract opportunity…
Added 2 hours ago
Clerk, Grade 2 - Building Safety Systems
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Maintain list for cell phones, filing monthly phone usage records, notify manager of anomalies.
Added 2 hours ago
BC
Acquisitions Manager
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
The Acquisitions Manager provides project management functions in support of the identification and facilitation of property acquisitions through the federal disposition process in order to…
Added 2 hours ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a…
Added 2 hours ago
Project Manager - Marine Works
Pomerleau
Montreal, QC
As an experienced Project Manager in the Civil & Infrastructure team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5 million…
Added 2 hours ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 2 hours ago
CAPEX Coordinator
Amrize
Edmonton, AB
…and business leaders, and functional staff such as Finance, Procurement, Safety, and Environment. This role coordinates plant and operations assessments, equipment utilization reviews, and…
Added 2 hours ago
NR
Service Manager
National Rent-All
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and…
Added 2 hours ago
NR
Service Manager
National Rent-All Inc
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and…
Added 2 hours ago
Senior Eddy Current Specialist
BWXT
Kitchener, ON
Manage preparation and planning activities for inspection projects, including schedule support, procedure preparation, training, equipment procurement, customer meetings etc.
Added 2 hours ago
E
Project Manager (Distribution)
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
We are hiring up to three (3) full-time temporary Distribution Project Manager positions for up to 11 months working out of Edmonton, AB. This opportunity is open to internal and external…
Added 2 hours ago
MI
Sourcing Manager, Packaging
Mondelēz International
Toronto, ON
- Full-time
…Mondelēz International’s competitive advantage, completely build a program with the business and suppliers that incorporates best practices, market insights, risks and opportunities, and…
Added 2 hours ago
AC
ESP Customer Manager
Aston Carter
Longueuil, QC
- $45 to $60 CAD / hour
- Contract
The Customer Manager (CM) serves as the primary commercial and operational focal point for customers enrolled in the Eagle Service Plan (ESP), a cost-guaranteed maintenance program for…

National Rent-All

Service Manager

Kitchener, ON, Canada

$85,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain safe, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a strong understanding of how a service department operates is essential.

Key Responsibilities

Lead the service department, including shop and field service, parts and warranty support.
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
Develop training and development plans for the service team, including opportunities to establish and grow an apprenticeship program.
Build a team-first culture based on safety, respect, coaching, accountability and continuous development.
Oversee parts management, including inventory, procurement, availability, stock control and cost management.
Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
Monitor labour, parts, outsourced repairs, warranty recovery and other service-related costs.
Coordinate vendor repairs, mobile service and outsourced work when internal capacity or capabilities are unavailable.
Leverage and improve digital tools and systems to support work orders, reporting, service tracking and team productivity, and help train the team on their effective use.
Maintain accurate service histories, inspection records, work orders, maintenance documentation and equipment status information.
Ensure service operations, equipment, tools and work practices meet company safety standards and applicable regulatory requirements.
Investigate equipment failures, repeat repairs and customer service concerns and implement corrective actions.
Identify opportunities to improve service operations and independently develop and implement solutions.
Coordinate communication between Service, Operations, Sales, manufacturers, suppliers, vendors and customers.

Requirements

5+ years of experience in service management, shop management, fleet maintenance or a related equipment service environment.
Previous experience leading a structured shop or service operation, including responsibility for technicians, workflow and service performance.
Equipment industry experience strongly preferred, particularly construction, agricultural, heavy equipment or equipment rental. Experience with John Deere, Kubota or similar equipment is an asset.
Automotive service management experience may be considered where there is strong transferable service leadership experience.
Strong understanding of equipment maintenance, repair processes, preventive maintenance and equipment readiness. A mechanical trade background is not required.
Experience with warranty processes, parts management and service-related cost control.
Demonstrated ability to coach, develop and motivate a team while maintaining clear expectations and accountability.
Ability to create training and development plans and support the growth of technicians and apprentices.
Strong commitment to safety and safe work practices.
Comfortable using, implementing and improving digital tools and systems.
Strong process orientation with the ability to develop SOPs, create structure and improve consistency.
Comfortable working through ambiguity, identifying opportunities and taking initiative to implement solutions.
Strong problem-solving, planning and prioritization skills.
Excellent communication and collaboration skills with a team-first approach.
Valid driver's licence with an acceptable driving record.
Proficiency with Microsoft Office and service, work order, fleet or equipment management systems.
Willingness to support urgent service or equipment needs outside regular hours when required.

Benefits

Dental care
Extended health care
Vision care
Employee & Family Assistance Program (EFAP)
Virtual Urgent Care

Accommodations

National Rent-All Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at nationalhr@nationalrentall.com

AI Usage

As part of our hiring process, we use AI-powered tools to assist in screening resumes. These technologies help us efficiently identify candidates whose qualifications align with the role, ensuring a fair and consistent evaluation process. By clicking "Apply," you acknowledge and consent to the use of AI in our recruitment workflow.

Apply About employer

More about this job

Responsibilities

Lead shop and field service, parts, warranty, and equipment maintenance operations, overseeing workflow, preventive maintenance, repairs, equipment readiness, and service performance. Develop the team and service processes, manage costs and vendor work, maintain safety and accurate records, and coordinate with Operations, Sales, suppliers, manufacturers, and customers.

Requirements

Requires at least five years of experience in service management, shop management, fleet maintenance, or a related equipment service environment, including leadership of technicians and service workflows. Candidates should bring strong knowledge of maintenance and repair operations, parts and warranty processes, safety, team development, digital systems, and process improvement; equipment industry experience is preferred, and a mechanical trade background is not required.

Skills

Service Operations Leadership
Shop And Field Service Management
Fleet Maintenance
Preventive Maintenance
Technician Scheduling
Workflow And Process Improvement
Standard Operating Procedures
Team Coaching And Development
Parts And Inventory Management
Warranty Management
Service Cost Control
Safety Compliance
Equipment Repair And Readiness
Digital Service Systems
Problem-Solving
Communication And Collaboration

Benefits

Dental Care
Extended Health Care
Vision Care
Employee And Family Assistance Program (EFAP)
Virtual Urgent Care

Visa sponsorship

Not detected in the job text

Keywords

Shop Service
Field Service
Equipment Rental
Fleet Maintenance
Preventive Maintenance
Equipment Inspections
Equipment Repairs
Work Orders
Technician Scheduling
Equipment Readiness
Parts Management
Inventory Control
Procurement
Warranty Claims
Warranty Recovery
Service Cost Control
Vendor Repairs
Mobile Service
Standard Operating Procedures
Service Performance Reporting
Digital Service Systems
Fleet Management Systems
Microsoft Office
Safety Standards
Apprenticeship Program
Construction Equipment
Agricultural Equipment
Heavy Equipment
John Deere
Kubota

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