Branch Manager
- Ottawa, ON, K1V 7Y6, Canada
$65,000–$80,000 annually + annual merit reviews · Full-time
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Job details
- Pay
- $65,000–$80,000 annually + annual merit reviews
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Lead a Team. Grow a Branch. Make a Difference.
At National Seating & Mobility (NSM), we help people live with greater independence, confidence and comfort through personalized mobility and seating solutions.
We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded - and who wants to make a meaningful difference every day.
What You’ll Do
- Lead, coach and develop a high-performing branch team.
- Drive branch sales, revenue, customer service and operational performance.
- Build strong relationships with clients, therapists and healthcare professionals.
- Oversee day-to-day branch operations, inventory, equipment and facility needs.
- Support recruitment, onboarding, performance management and employee development.
- Monitor budgets, P&L, expenses and accounts receivable.
- Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time.
- Identify opportunities to improve processes, customer experience and branch performance.
- Create a positive, collaborative team culture where employees feel supported and accountable.
What You Bring
- Leadership experience in a customer-focused or operations environment.
- Strong communication, organization and problem-solving skills.
- Experience managing employees, budgets and business operations.
- A customer-first mindset and ability to build strong relationships.
- Ability to balance people, priorities and business results.
- Experience in healthcare, mobility equipment or a related industry is an asset.
Why Join NSM?
- $65,000–$80,000 annually + annual merit reviews
- Meaningful work that directly impacts people's lives
- Employer-paid benefits
- RRSP matching
- Generous paid time off
- Company events & inclusive team culture
- NSM-sponsored gear
Ready to Lead With Purpose?
If you’re passionate about people, customer experience and making a difference, we’d love to hear from you.
Join NSM and help create better mobility experiences - one client at a time.
More about this job
Responsibilities
The Branch Manager is responsible for leading, coaching, and developing a high-performing team while driving branch sales, revenue, and operational performance. They will oversee daily branch operations, manage budgets and P&L, and ensure high-quality customer service and accurate billing processes.
Requirements
The ideal candidate possesses leadership experience in a customer-focused or operations environment with strong communication and problem-solving skills. Experience managing employees, budgets, and business operations is required, while background in healthcare or mobility equipment is considered an asset.
Skills
- Leadership
- Team management
- Sales management
- Operations management
- Customer service
- Budgeting
- P&L management
- Communication
- Problem-solving
- Performance management
- Recruitment
- Inventory management
- Relationship building
- Strategic planning
Benefits
- Employer-paid benefits
- RRSP matching
- Generous paid time off
- Company events
- NSM-sponsored gear
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Customer Service & Support
- Healthcare
- Logistics
Keywords
- Branch Manager
- Leadership
- Operations
- Sales
- Revenue
- Customer Service
- P&L
- Budgeting
- Inventory
- Healthcare
- Mobility Equipment
- Performance Management
- Recruitment
- Relationship Management
- Business Operations