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Added 9 mins ago
Manager, Global Sanctions
Stripe
Toronto, ON
Full-time
As the Manager, Global Sanctions, you will own and evolve an established sanctions function across geographies. You will be responsible for leading regional teams, driving the next phase of…
Added 9 mins ago
Account Manager - Branded Environments
Kubik
Mississauga, ON
Full-time
We are the glue that brings strategy, creativity, engineering, and fabrication together to deliver exceptional environments across the globe.
Added 9 mins ago
Project Manager
Maxxit Group
Toronto, ON · Etobicoke, ON
$70,000 to $1,000,000 CAD / year
Full-time
The Project Manager will oversee the planning, design, and execution of metal architectural products projects from start to finish. This includes managing the project timeline, budget,…
Added 9 mins ago
Senior Project Manager
Maxxit Group
Toronto, ON
Full-time
The Senior Project Manager, Architectural Elements will oversee the planning, design, and execution of metal architectural products projects from start to finish. This includes managing the…
Added 9 mins ago
Pipe Fabrication Project Coordinator
NS Modular
AB · Edmonton, AB
Full-time
Northern Strands Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, Certified Sales & Rentals, and NS Modular comprising 15 divisions ranging from…
Added 9 mins ago
Project Coordinator
Raven Supply
Richmond, BC
Full-time
…mind, escalating larger commercial decisions to the project manager or sales team as…
Added 10 mins ago
Banquet Administrative Assistant
Marriott
Edmonton, AB
Full-time
…Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents…
Added 26 mins ago
Planificateur(trice) de la Demande Senior - Senior Demand Planner
Groupe Touchette
QC · Ville Saint-Laurent, QC
Full-time
Reporting to the Demand Planning Manager, the Senior Demand Planner is responsible for developing and maintaining accurate forecasts to support product availability and commercial…
Added 26 mins ago
Advisor Policy and Procedures
Enbridge
Toronto, ON · North York
Full-time
Connect engineering, operations, and sales teams to promote consistent interpretation and application of policies and procedures.
Added 26 mins ago
Customer Success Manager
NationGraph
Remote, Canada
$75,000 to $95,000 CAD / year
Full-time · Remote
We're looking for a Customer Success Manager to own onboarding and adoption across our growing customer base. You'll work side-by-side with a dedicated Account Manager on a shared…
Added 26 mins ago
Account Manager
NationGraph
Remote, Canada
$100,000 to $150,000 CAD / year
Full-time · Remote
Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap
Added 26 mins ago
Customer Success Manager (Transformation Advisor) | Gestionnaire de la réussite client (conseiller en transformation), Independent Software Vendor (ISV)
Amazon
Toronto, ON · Montreal, QC
AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation,…
Added 40 mins ago
Senior Analyst Sales Development
WestJet
Calgary, AB
Full-time
Reporting to the Senior Manager, Sales Planning & Governance, the Senior Analyst plays a critical role at the intersection of strategic planning, analytics, business intelligence,…
Added 40 mins ago
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
Full-time
This is neither a delivery-only architecture role nor a pure sales position. The successful candidate will use their banking knowledge and technical credibility to shape executable…
Added 41 mins ago
Customer Service Agent - YXL
The Talent Team at Perimeter Aviation
Sioux Lookout, ON
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
Added 41 mins ago
Senior Business Systems Engineer - Integrations & AI
Lyft
Toronto, ON
…outcomes. You'll work across IT, people operations, marketing, sales, finance, legal, and procurement to architect AI-first solutions that solve complex business…
Added 1 hour ago
Senior Quality Assurance Manager
Distech Controls
Brossard, QC
Full-time
Collaborate closely with R&D, Product Engineering, and Sales teams.
Added 1 hour ago
Project Coordinator
ATCO
Langley (District), BC · Langley, BC
Full-time
…in Langley, BC. In this role, you will support the Regional Manager in coordinating and delivering modular construction projects from planning through installation, ensuring projects are…
Added 1 hour ago
Customer Success Manager
Burq, Inc.
Remote, Canada
Full-time · Remote
We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners - from onboarding through renewal and growth. You'll be the primary…
Added 1 hour ago
Senior Manager Quality
Acuity Inc.
Brossard, QC
…Integrate quality planning and collaborate closely with Product Engineering, R&D, and…
Added 1 hour ago
Technical Project Manager, Applications & Solutions
Sanctuary AI
Vancouver, BC
Full-time
This is an engineering project management role, the kind you would find at a special-purpose machine builder or a system integrator, applied to robotics and physical AI. You will own the…
Added 1 hour ago
Senior Analyst Sales Development
WestJet Group
Calgary, AB
Reporting to the Senior Manager, Sales Planning & Governance, the Senior Analyst plays a critical role at the intersection of strategic planning, analytics, business intelligence,…
Added 1 hour ago
Technical Service Representative
Sames
ON · Ontario, Canada
Full-time
Provide equipment/systems installation services and technical assistance to Sames’ sales staff and customers.
Added 2 hours ago
Growth Marketing Manager
CausalFunnel
Canada
Full-time
We are looking for a Growth Marketing Manager who combines engineering, business, marketing, ecommerce, analytics, and business development and can take ownership of measurable business…
Added 2 hours ago
ESG Data & Reporting Student (4 months) - Winter 2027
CT REIT
Toronto, ON
Full-time
…disclosures (Building Energy Benchmarking). Reporting into CT REIT’s Manager, ESG, the primary accountabilities within this role will…

NationGraph

Account Manager

Remote, Canada

Pay: $100,000 to $150,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS
Posting language: English
Posted: Sep 21, 2026

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Original job description

About NationGraph

NationGraph is making public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. NationGraph’s data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is dedicated to making uncommon knowledge common, because public data should actually be public. Learn more at nationgraph.com

The Opportunity
We're looking for an Account Manager to own post-sale customer relationships and drive adoption, retention, and expansion across our growing customer base. You'll be the primary point of contact for customers after they sign, ensuring they get value from NationGraph and grow with us.

What You'll Do

Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor
Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations
Monitor account health using product usage data, signals, and regular check-ins to identify risks and expansion opportunities
Manage renewals and upsells - ensuring customers see clear ROI and expanding seat counts and feature adoption
Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap
Build and maintain case studies and testimonials from happy customers to support marketing and sales efforts

What We're Looking For

2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS
The ability to retain and amplify revenue generation from your coverage
Strong communication skills - you can explain complex product features clearly and build trust with stakeholders at all levels
Experience managing a book of business with retention and expansion targets
Comfort with data - you can pull usage reports, spot trends, and use data to drive conversations
Proactive and organized - you follow up before being asked and nothing falls through the cracks
Genuine interest in government, public sector, and technology

Nice to Have

Experience in govtech, edtech, or selling into SLED (state, local, education) markets
Familiarity with CRM tools (HubSpot) and customer success platforms
Experience with procurement data, government contracting, or public sector workflows
Background in onboarding or training customers on technical products

Benefits:

Competitive salary + early-stage equity 💰
Unlimited PTO ✈️
High-quality health insurance, dental & vision coverage 🏥
Company provided lunches (Mon - Thur) 🍜

Our Interview Process
We run a focused, high-signal process designed to be fast, thoughtful, and respectful of your time. Our goal is mutual clarity - not unnecessary hoops.

Round 1: Intro Conversation (30 min video call)
A short conversation to get to know each other.
We’ll talk about your background, motivations, and what you’re looking for. You’ll learn more about us, the role, and how we work.
Goal: Mutual fit and alignment on culture and values.

Round 2: Deep Dive (30-60min)
A working session where we explore your domain expertise and how you approach problems.
This is not trivia or gotcha questions - we’re interested in how you think.
Goal: Understand your depth, judgment, and problem-solving style.

Round 3: Case Exercise (Take-home or live)
A practical, real-world exercise that reflects the kind of work you’d do here.
You may complete it asynchronously or live with us depending on the role.
Goal: See what you can produce in your role.

Round 4: Final Round
You’ll spend with our founders, and dive deeper into how we’d work together.
Goal: Final mutual evaluation and, if there’s strong alignment, an offer.

Our Principles

Speed: We aim to move from round to offer quickly, we appreciate your time.
Respect: Every round has a clear purpose. No redundant interviews.
Signal over ceremony: We care more about what you’ve built and how you think than where you went to school.
Mutual evaluation: This is a two-way process. You’re interviewing us, too!
Bar-raising: Every hire should make the team stronger. When in doubt, we pass.

We’re flexible and supportive when working-from-home is needed to maintain a healthy, balanced work environment.

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More about this job

Responsibilities

The Account Manager will own post-sale customer relationships to drive product adoption, retention, and expansion. They will serve as the primary point of contact, monitor account health, and collaborate with internal teams to influence the product roadmap.

Requirements

Candidates must have at least 2 years of experience in account management or customer success within a B2B SaaS environment. Strong communication skills, data proficiency, and a genuine interest in the public sector and government technology are required.

Skills

Account management
Customer success
B2B SaaS
Revenue retention
Upselling
Product adoption
Data analysis
Communication
Stakeholder management
CRM
HubSpot
Public sector workflows
Government contracting
Onboarding
Training

Benefits

Competitive salary
Early-stage equity
Unlimited PTO
Health insurance
Dental coverage
Vision coverage
Company provided lunches

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
B2B SaaS
Public Sector
Government Technology
SLED
EdTech
GovTech
CRM
HubSpot
Data Analysis
Revenue Generation
Onboarding
Training
Procurement Data
Government Contracting
Retention
Upselling
Stakeholder Management
Case Studies

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