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Added 2 mins ago
Senior Bridge Structural Engineer
WSP in Canada
St. Catharines, ON
Full-time
Reporting to the Burlington Bridge Group Manager, this position will be responsible for the inspection, preliminary, and detail design of bridges and other civil structures for federal,…
Added 2 mins ago
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
Calgary, AB
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 mins ago
Business Development Manager - Wealth products (Alberta/Saskatchewan)
BMO Insurance
SK · Saskatchewan, Canada
Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 2 mins ago
District Relief Pharmacist - Full Time (Ontario)
Metro Inc.
Sault Ste. Marie, ON
Full-time
Supervise the pharmacy department in the absence of the Pharmacy Manager
Added 2 mins ago
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 mins ago
Senior Manager, Core Trade Finance Operations
TD Securities
Toronto, ON
Full-time
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Added 2 mins ago
Nurse 2 - Diagnostic Imaging Resource Team - Repost
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Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
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Assistant Store Manager Replenishment
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Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 2 mins ago
Stage - Hiver 2027 - Genie Industriel / Internship - Winter 2027 - Industrial_Engineering
Pratt & Whitney
Longueuil, QC
Full-time
Added 2 mins ago
Nurse Practitioner - Ambulatory Care 2 - Reposted
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general direction of Director Health Services or the Manager Health Services, as part of the multidisciplinary team, the Nurse Practitioner (NP):
Added 2 mins ago
Nurse 2 - Diagnostic Imaging Resource Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 2 mins ago
Business Development Manager - Wealth products (Alberta/Saskatchewan)
BMO Insurance
AB · Alberta, Canada
Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 2 mins ago
Customer Experience Associate - North Moncton
TD
Moncton, NB
Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you…
Added 2 mins ago
Nurse 2 - Urgent Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 mins ago
Software Engineer I
TD
Toronto, ON
Full-time
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Added 2 mins ago
Maintenance Worker 1
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
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Added 2 mins ago
Driver
Bumper to Bumper Canada
AB · Edmonton, AB
Full-time
Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager
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Spécialiste en approvisionnement – Gaz naturel et énergie / Procurement Specialist - Natural Gas, Energy
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Montreal, QC
Full-time
Added 2 mins ago
Assistant Branch Manager II - St. Catharines, Welland & Niagara Falls Ontario
TD
St. Catharines, ON
Full-time
As an Assistant Branch Manager, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.
Added 2 mins ago
Senior Performance Marketing Manager
Valnet
Montreal, QC
Full-time
We’re seeking a Senior Performance Marketing Manager to own and scale our digital acquisition strategy across our brand.
Added 2 mins ago
Regional Director, High Net Worth Wealth Planning
BMO
Montreal, QC
Full-time
Added 2 mins ago
Driver (6 months contract)
Bumper to Bumper Canada
Vancouver, BC
Full-time
Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager
Added 2 mins ago
Driver (6 months contract)
Bumper to Bumper Canada
Surrey, BC
Full-time
Ensure any complaints or dissatisfaction of a customer is immediately reported to the Dispatcher and/or Store Manager
Added 2 mins ago
District Relief Pharmacist (North Ontario) - Full Time
Metro Inc.
Barrie, ON
Full-time
Supervise the pharmacy department in the absence of the Pharmacy Manager
Added 2 mins ago
Project Finance Administrator, Research Accounting
University of Calgary
Calgary, AB
Full-time
…Research Finance Administrator, Research Accounting reports to the Manager, Research Accounting. This position provides research accounting and finance support and service to project…

NationGraph

Customer Success Manager

Remote, Canada

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 2+ years of experience in customer success, onboarding, implementation, or a related client-facing role in B2B SaaS
Posting language: English
Posted: Sep 21, 2026

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Original job description

About NationGraph

NationGraph is making public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. NationGraph's data and intelligence engine provides buying signals derived from millions of public sector sources. Founded in 2024, NationGraph is dedicated to making uncommon knowledge common, because public data should actually be public. Learn more at nationgraph.com

The Opportunity

We're looking for a Customer Success Manager to own onboarding and adoption across our growing customer base. You'll work side-by-side with a dedicated Account Manager on a shared portfolio: you make sure every customer is set up, trained, and getting daily value from NationGraph, while your AM counterpart drives the commercial relationship. Together, you're accountable for making customers successful and keeping them for the long haul.

What You'll Do

Own onboarding end-to-end; run kickoff sessions, configure custom workspaces, and get new customers to first value fast
Train users at all levels, from daily power users to executive sponsors, and build enablement materials that scale
Drive product adoption by monitoring usage data, identifying under-engaged users, and proactively re-engaging them
Partner with your Account Manager on account health, you surface adoption risks and wins, they drive renewal and expansion conversations
Serve as the customer's day-to-day resource for questions, best practices, and workflow guidance
Collaborate with product and engineering to relay customer feedback, reproduce issues, and influence the roadmap
Document playbooks, FAQs, and onboarding processes as we scale the CS function

What We're Looking For

2+ years of experience in customer success, onboarding, implementation, or a related client-facing role in B2B SaaS
A track record of driving measurable adoption and reducing time-to-value
Strong communication skills, you can explain complex product features clearly and build trust with stakeholders at all levels
Comfort with data, you can pull usage reports, spot trends, and use data to drive conversations
Proactive and organized, you follow up before being asked and nothing falls through the cracks
Genuine interest in government, public sector, and technology

Nice to Have

Experience in govtech, edtech, or selling into SLED (state, local, education) markets
Familiarity with CRM tools (HubSpot) and customer success platforms
Experience with procurement data, government contracting, or public sector workflows
Background in training or enabling customers on technical products

Benefits

Competitive salary + early-stage equity 💰
Unlimited PTO ✈️
High-quality health insurance, dental & vision coverage 🏥
Company provided lunches (Mon - Thur) 🍜

Our Interview Process

We run a focused, high-signal process designed to be fast, thoughtful, and respectful of your time. Our goal is mutual clarity - not unnecessary hoops.

Round 1: Intro Conversation (30 min video call) A short conversation to get to know each other. We'll talk about your background, motivations, and what you're looking for. You'll learn more about us, the role, and how we work. Goal: Mutual fit and alignment on culture and values.

Round 2: Deep Dive (30-60 min) A working session where we explore your domain expertise and how you approach problems. This is not trivia or gotcha questions - we're interested in how you think. Goal: Understand your depth, judgment, and problem-solving style.

Round 3: Case Exercise (Take-home or live) A practical, real-world exercise that reflects the kind of work you'd do here. You may complete it asynchronously or live with us depending on the role. Goal: See what you can produce in your role.

Round 4: Final Round You'll spend time with our founders, and dive deeper into how we'd work together. Goal: Final mutual evaluation and, if there's strong alignment, an offer.

Our Principles

Speed: We aim to move from round to offer quickly, we appreciate your time.
Respect: Every round has a clear purpose. No redundant interviews.
Signal over ceremony: We care more about what you've built and how you think than where you went to school.
Mutual evaluation: This is a two-way process. You're interviewing us, too!
Bar-raising: Every hire should make the team stronger. When in doubt, we pass.

We're building a team of people who desire to work side-by-side and shape the culture of a growing company. In our experience, some of the best ideas come from being in the room, feeling the pain, hearing the nuance, and catching the details that are easy to miss.

We're flexible and supportive when working-from-home is needed to maintain a healthy, balanced work environment.

Apply About employer

More about this job

Responsibilities

You will own the end-to-end onboarding process, configure custom workspaces, and drive product adoption by training users and monitoring usage data. Additionally, you will partner with Account Managers to ensure account health and serve as the primary resource for customer questions and workflow guidance.

Requirements

The role requires at least 2 years of experience in customer success, onboarding, or a client-facing B2B SaaS role. Candidates should possess strong communication skills, comfort with data analysis, and a genuine interest in the government and public sector technology space.

Skills

Customer success
Onboarding
Implementation
B2B SaaS
Data analysis
Relationship management
Training
Product adoption
Communication
Stakeholder management
Workflow guidance
Technical product enablement
CRM
HubSpot
Public sector knowledge

Benefits

Competitive salary
Early-stage equity
Unlimited PTO
Health insurance
Dental coverage
Vision coverage
Company provided lunches

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Onboarding
Implementation
Account Management
Product Adoption
Data Analysis
HubSpot
CRM
Govtech
Edtech
SLED
Public Sector
Government Contracting
Procurement Data
Workflow Guidance
Enablement
Stakeholder Management
Usage Reporting
Customer Health

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