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Client Manager, Commercial Agriculture & Equine
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- Full-time
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Added 1 hour ago
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Native Womens Centre

Director of Programs and Services

Hamilton, ON, L9A 4W3, Canada

Wage Range: $83,200.00 per year · Full-time

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Job details

Pay: Wage Range: $83,200.00 per year
Job type: Full-time
Experience: Possesses a minimum of 3 to 5 years of Leadership, Management, Supervision and Mentorship experience in a related field.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Hamilton-Wentworth Chapter of Native Women Incorporated

c/o Hamilton Native Women’s Centre

Job Title: Director of Programs and Services

The Hamilton-Wentworth Chapter of Native Women’s Incorporated, operating as the Hamilton Native Women’s Centre (NWC) is an Indigenous lead, not for profit organization, providing a secure and empowering environment for women and children fleeing domestic violence/gender-based violence/intimate partner violence, suffering from homelessness, and/or human trafficking.

We are culturally based and committed to creating positive outcomes for Indigenous women and their children. As a staff member of the Hamilton Native Women’s Centre, you will have an opportunity for professional growth and access to traditional ways of being and knowing. We strive to uphold pre-colonial management and policy structure, while being supportive and maintaining a positive work atmosphere.

Department: Leadership, Management, Supervision and Mentorship

Reporting to: Executive Director

Primary Purpose of Role: Leadership, Management, Supervision and Mentorship

Working from an anti-racist, anti-oppressive, trauma informed, and intersectional feminist framework, the Director of Programs and Services will work closely with the Executive Director, the Human Resource Manager and Payroll Specialist, Manager of IPV/GBV/VAW Programs and Services, Manager of Outreach Programs and Services, the Manager of Transitional Living Programs and Services and the Maintenance department to provide oversight, direction and management to ensure the safe and effective daily operation of all the programs and services in keeping with the organization’s mission, vision and values.

Job Duties and Responsibilities:

Leadership Management

Supervise Program Managers and Maintenance Department providing strong leadership and encouraging effective team-based working relationships. Provide direction and leadership to students and volunteers.
Responsible for ensuring staff operate in accordance with NWC policies and procedures, and all applicable laws, by-laws, rules, regulations, and Acts pertaining to transitional/residential services and child welfare legislation while maintaining an appropriate professional relationship.
Collect staff input and direction on service delivery, program and agency issues and opportunities for improvement.
Ensure consistent flow of information throughout team keeping staff informed of program and agency developments.
Resolve any problems among staff, volunteers or clients.
Monitor staff and leadership job performance including performance evaluations, reviews and any disciplinary action or terminations as required.
Responsible in assisting the Human Resource Manager and Payroll Specialist for hiring, orientation, training and scheduling of leadership and staff team.
Acts as emergency backup for leadership in day-to-day operations.
Developing expanded partnerships to support a broader systematic approach to addressing Intimate Partner Violence, Gender Based Violence, Violence Against Women, Homelessness and Trafficking.

Represent Native Women’s Centre at various committee tables.
Collaborate on the design and implementation on the delivery of any new models of healing.
Translate strategic goals into practical actions and support all levels of staff to achieve the same.
Manage activities within the budget and productivity goals.
Assist in ensuring that staffing meets client needs in a fiscally responsible manner.
Develop an annual workplan that outlines priorities, objectives, goals, timelines, etc. in collaboration with the Executive Director.
Statistical Reporting

Developing and implementing coordinated access, including establishing operating structures and developing privacy tools (for example, data management protocols, data sharing agreement, consent form) for coordinated access.

Develop and revise policies and procedures and monitor adherence to them.
Perform related duties as assigned, by the Executive Director.

Level of Responsibility: Leadership, Management, Supervision and Mentorship (Medium-High)

Required Qualifications

Education

Minimum requirement-2 to 3 year Diploma in Social Service Work, Community Justice Worker, Concurrent Disorders or related field
Preference for degree in Social Work, Women’s Studies, Indigenous Studies or related field

Work Experience

Possesses a minimum of 3 to 5 years of Leadership, Management, Supervision and Mentorship experience in a related field.

Knowledge, Skills & Abilities

Knowledge of and experience working with a range of issues impacting youth, women and children including homelessness, violence against women and children, gender based violence, human trafficking, poverty, mental health, addiction / substance use and harm reduction.
Demonstrates cultural competency including awareness, knowledge and understanding of the impacts of colonialism and systemic issues.
Experience working in a shelter environment or outreach setting is an asset
Excellent crisis intervention skills
Excellent time management and organizational skills
Excellent interpersonal skills
Excellent verbal and written communication skills
Committed to upholding the organization’s mission, values and standards
Fluency in an Indigenous language is an asset

Working Conditions: Crisis Environment (Shelter, Transitional Living & Outreach Programs and Services)

40 hours per week, schedule flexible to meet the demands of the programs and services
On-Call Rotational Schedule Work
Physical and Sensory Demands-High
Physical Environment & Stress Factors-High

Hiring Requirements:

Valid class G license, own vehicle an asset
Police Vulnerable Sector Check-must be provided upon 30 days of hire and every two years afterwards
First Aid / CPR / AED Certification
WHMIS Certification
Joint Health and Safety Certification
Food Handlers Certification
ASIST Certification
Naloxone Certification
Safe Space Training

Wage Range: $83,200.00 per year

All interested applicants should apply to: hr@nativewomenscentre.com

Please be advised we only contact applicants who are selected for an interview. Indigenous Applicants preferred.

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More about this job

Responsibilities

The Director of Programs and Services provides leadership, management, and supervision to ensure the safe and effective daily operation of all programs and services. They collaborate with the Executive Director to translate strategic goals into practical actions while managing budgets and staff performance.

Requirements

Candidates must have a minimum 2-3 year diploma in a related field and 3-5 years of leadership and management experience. Proficiency in crisis intervention and cultural competency regarding Indigenous issues is required, along with various certifications like First Aid and CPR.

Skills

Leadership
Management
Supervision
Mentorship
Crisis intervention
Time management
Organizational skills
Interpersonal skills
Verbal communication
Written communication
Cultural competency
Strategic planning
Budget management
Policy development
Staff training

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Indigenous Lead
Non-profit
Domestic Violence
Gender-based Violence
Homelessness
Human Trafficking
Trauma Informed
Intersectional Feminist
Anti-racist
Anti-oppressive
Shelter Environment
Outreach
Policy Development
Budgeting
Staff Supervision
Crisis Intervention
First Aid
CPR
WHMIS
ASIST
Naloxone
Food Handlers Certification
Strategic Planning
Performance Evaluation

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