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Native Womens Centre

Full-time Transitional Support Worker (Contract until March 31st, 2027)

Hamilton, ON, L9A 4W3, Canada

Job type: Full-time
Working hours: 40 hours per week
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hamilton-Wentworth Chapter of Native Women Incorporated

c/o Hamilton Native Women’s Centre

Job Title: Full-time Transitional Support Worker (Contract until March 31st, 2027)

The Hamilton-Wentworth Chapter of Native Women’s Incorporated, operating as the Hamilton Native Women’s Centre (NWC) is an Indigenous lead, not for profit organization, providing a secure and empowering environment for women and children fleeing domestic violence/gender-based violence/intimate partner violence, suffering from homelessness, and/or human trafficking.

We are culturally based and committed to creating positive outcomes for Indigenous women and their children. As a staff member of the Hamilton Native Women’s Centre, you will have an opportunity for professional growth and access to traditional ways of being and knowing. We strive to uphold pre-colonial management and policy structure, while being supportive and maintaining a positive work atmosphere.

Department: Transitional Living Programs and Services

Reporting to: Manager of Transitional Living Programs and Services

Primary Purpose of Role: Transitional Living Programs and Services

The Transitional Support Workers, under the direction of the Executive Director, will provide physical, mental, emotional, and spiritual case management and direct supports to women and children seeking transitional living services.

Job Duties and Responsibilities:

Providing effective case management and one to one supports to clients accessing our programs, which includes:

Engage with clients in a respectful, non-judgmental and supportive way that helps to improve their health and well-being, develop life skills, increase their sense of belonging, and build resilience.
Complete intakes, case management / goal setting, safety planning, case notations, discharge planning.
Provide crisis intervention, when required.
Develop and monitor safety plans, revise when required.
Develop, implement, facilitate individual and/or group programming relevant to client needs.
Perform light cleaning, laundry and cooking duties, as required.
Ensure that all services provided are client centered, and trauma informed.
Ensure that all services provided are incorporating Indigenous culture as a way of being and knowing in the organization.
Work from a Harm Reduction and Strength-Based Approach.
Connect clients with appropriate community resources, based on client needs.
Participate in all staff meetings.
Participate in community collaborative meetings.
Report all disclosures, safety issues, and serious occurrences to the appropriate contact. Incorporate Indigenous culture as a way of being and knowing in the organization.
Attend relevant training, conferences and professional development, as required.
Collect, maintain, and complete all statistical data reporting on a monthly, quarterly and year end basis.
Any other duties as assigned.

Level of Responsibility: Transitional Living Programs and Services (Fair)

Required Qualifications

Education Post-secondary diploma/degree in social work, social service work, child and youth work, community justice work, addictions worker or related field

2.Work Experience

Possesses a minimum of 3 to 5 years of working within a shelter, transitional living program, outreach services and/or social services field

Knowledge, Skills & Abilities

Knowledge of and experience working with a range of issues impacting youth, women and children including homelessness, violence against women and children, gender based violence, human trafficking, poverty, mental health, addiction / substance use and harm reduction.
Demonstrates cultural competency including awareness, knowledge and understanding of the impacts of colonialism and systemic issues.
Experience working in a shelter environment or outreach setting is an asset
Excellent crisis intervention skills
Excellent time management and organizational skills
Excellent interpersonal skills
Excellent verbal and written communication skills
Committed to upholding the organization’s mission, values and standards
Fluency in an Indigenous language is an asset

Working Conditions: Crisis Environment (Shelter, Transitional Living & Outreach Programs and Services)

Monday to Friday, 40 hours per week, 12am to 8am
Physical and Sensory Demands-High
Physical Environment & Stress Factors-High

Hiring Requirements:

Police Vulnerable Sector Check-must be provided upon 30 days of hire and every two years afterwards
First Aid / CPR / AED Certification
WHMIS Certification
Joint Health and Safety Certification
Food Handlers Certification
ASIST Certification
Naloxone Certification
Actionable Accountability Training
Safe Space Training

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More about this job

Responsibilities

Provide culturally grounded, trauma-informed case management and direct support to women and children accessing transitional living services, including intakes, goal setting, safety planning, crisis intervention, and discharge planning. Facilitate individual and group programming, connect clients with community resources, maintain required records and statistical reports, and contribute to a safe and supportive program environment.

Requirements

Requires a post-secondary diploma or degree in social work, social service work, child and youth work, community justice, addictions work, or a related field, plus 3–5 years of relevant experience. Candidates need knowledge of issues affecting women, children, and youth, strong crisis intervention and communication skills, and cultural competency; several safety, health, and workplace certifications are also required.

Skills

Case Management
Crisis Intervention
Safety Planning
Trauma-Informed Support
Harm Reduction
Strength-Based Practice
Client-Centered Support
Indigenous Cultural Competency
Community Resource Coordination
Intake and Discharge Planning
Group Facilitation
Interpersonal Communication
Written Communication
Time Management
Organizational Skills
Statistical Reporting

Visa sponsorship

Not detected in the job text

Keywords

Transitional Living
Social Services
Shelter Services
Outreach Services
Case Management
Crisis Intervention
Safety Planning
Trauma-Informed Care
Harm Reduction
Strength-Based Approach
Indigenous Cultural Competency
Domestic Violence
Gender-Based Violence
Human Trafficking
Homelessness
Mental Health
Substance Use
Client Intake
Goal Setting
Discharge Planning
Community Resources
First Aid
CPR
AED
WHMIS
Joint Health and Safety
Food Handler Certification
ASIST
Naloxone
Safe Space Training

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