Luxury Sales and Customer Service Rep
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Description The Luxury Sales and Customer Service Rep is a full-time, on-site role based in the Greater Toronto Area, Canada. This position is responsible for greeting customers, understanding their needs, and guiding them through the selection of luxury mattresses and sleep products. Daily tasks include conducting product demonstrations, answering in-depth questions about features and benefits, preparing quotes, processing sales transactions, and supporting after-sales service. The role also involves maintaining a clean and organized showroom, following up with prospects and existing customers, and accurately documenting customer interactions. The Rep collaborates with the store team to meet sales targets, deliver exceptional in-store experiences, and uphold Naturepedic Leaside’s standards of professional, courteous service.
Qualifications
- Demonstrated ability in Customer Service and Customer Support, with a focus on luxury or high-end retail environments.
- Skills in enhancing Customer Experience and promoting Customer Satisfaction through attentive, personalized interaction.
- Experience working as Customer Service Representatives or in similar front-facing sales roles.
- Strong communication, active listening, and interpersonal skills, with the ability to explain product features clearly and confidently.
- Proven sales aptitude, including consultative selling, handling objections, and closing sales ethically and effectively.
- Comfort working on-site in a showroom setting, including weekend and evening availability as needed.
- Ability to use point-of-sale systems, manage basic paperwork, and maintain accurate customer records.
- Previous experience in bedding, furniture, or other luxury consumer goods is an asset; multilingual abilities are a plus.
More about this job
Responsibilities
Welcome customers, identify their needs, and guide them through luxury mattresses and sleep products with demonstrations, product education, quotes, and sales transactions. Provide after-sales support, follow up with customers and prospects, maintain an organized showroom and accurate records, and collaborate with the team to meet sales targets.
Requirements
Candidates should have customer service or front-facing sales experience, preferably in luxury retail, and demonstrate strong communication, listening, interpersonal, and consultative selling skills. They should be comfortable working in a showroom, available for evenings and weekends as needed, and able to use point-of-sale systems and maintain customer records; bedding, furniture, luxury goods, and multilingual experience are assets.
Skills
- Customer Service
- Customer Support
- Customer Experience
- Customer Satisfaction
- Personalized Service
- Product Demonstrations
- Product Education
- Consultative Selling
- Objection Handling
- Sales Closing
- Communication
- Active Listening
- Interpersonal Skills
- Point-of-Sale Systems
- Customer Recordkeeping
- After-Sales Service
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Retail
Keywords
- Luxury Retail
- Mattresses
- Sleep Products
- Organic Products
- Customer Service
- Customer Support
- Personalized Service
- Product Demonstrations
- Product Education
- Consultative Selling
- Sales Transactions
- Sales Targets
- Objection Handling
- After-Sales Service
- Showroom Maintenance
- Customer Follow-Up
- Customer Records
- Point-of-Sale Systems
- Bedding
- Furniture
- Customer Satisfaction