Technical Service Specialist - Fixed Term Contract

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Job Function: Service

Job Family: Technician Services

Job Overview:

• Provides post-sale technical customer service to customers via phone, online chat, or text including.
• Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending products or services (e.g., warranties) as part of customer issue resolution
  
  

This position is not compensated based on achievement of sales targets. Typically located in a call center environment 

Responsibilities:

This entry-level professional role is focused on learning to apply formal training and foundational professional concepts to assigned tasks. The position involves gaining familiarity with standard problem-solving methodologies and learning to recognize and escalate issues or abnormalities to more experienced staff before acting on solutions.

The role requires clear and effective communication with coworkers, as well as active listening and the ability to provide factual responses. Project assignments are typically defined by others, and work is reviewed frequently to ensure alignment with expectations.

While independent responsibility is minimal, the individual is expected to contribute as a member of a team and begin developing basic work planning skills. Timely communication with leadership regarding potential delays or issues is essential. This role is designed to provide foundational experience and support professional growth in a structured environment.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first.  You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required:

This level is intended for individuals beginning their professional careers or transitioning into a new field. Candidates are expected to have recently completed formal education or training relevant to the role. No or limited prior professional experience may be required, though internships or academic projects may be beneficial. The role focuses on learning core concepts, following structured guidance, and developing the skills needed to perform assigned tasks reliably with support and oversight.

Canada Pay Transparency Clause

This posting is for an existing vacancy. The expected annual base salary for this position is $XX–$XX CAD. This role may also be eligible for a company bonus or commission plan, as applicable to the position. Canadian work experience is not required. Automated or artificial intelligence–assisted tools may be used in the screening or assessment of applicants. Candidates who participate in an interview will be advised whether a hiring decision has been made within 45 days of the final interview, in accordance with applicable law.

Compensation and Benefits: Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, tuition reimbursement program eligibility and more...

Be the People part of the Neuro Solution. Apply Today.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. This posting is for an existing vacancy.

Accessibility: Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.