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Added 15 mins ago
AA
Ingénierie en service - Spécialiste de système hydraulique / In-Service Eng - Hydraulic System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Program is looking for an aircraft systems Specialist to join our In-Service engineering (ISE) team based in Mirabel (Québec, Canada), where you will work…
Added 1 hour ago
ENGINEER
City of Toronto
Toronto, ON
Represent Toronto Water as a technical specialist or stakeholder at meetings with other Toronto Water sections, City divisions, external agencies, the public and Councillors’ offices.
Added 1 hour ago
GD
Program Specialist
General Dynamics Land Systems–Canada
London, ON
- Full-time
Lead progress meetings with internal teams, coordinating resolution and follow up on technical or programmatic issues
Added 1 hour ago
F
Supervisor IT Client Services
FortisAlberta
Airdrie, AB
- Full-time
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Added 1 hour ago
GD
Procurement Specialist
General Dynamics Land Systems–Canada
London, ON
- Full-time
Added 1 hour ago
AC
Documentation Specialist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Amaris Consulting is looking for a Documentation Specialist to support an engineering or capital project ahead of an audit.
Added 1 hour ago
TL
Shop Operations Manager
Transx Ltd
Calgary, AB
- Full-time
Provide coaching, mentoring, and training to the team on technical subject matters and continuous improvement initiatives
Added 1 hour ago
CC
Gender Equality & Inclusion Specialist (12-month contract)
CARE Canada
Canada
- Full-time
The Gender Equality and Inclusion Specialist is part of the Gender Equality and Inclusion (GEI) Team, within Gender Justice and Impact, which includes the GEI, Monitoring, Evaluation,…
Added 1 hour ago
SM
RQ11732 – Training Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Training Specialist with extensive experience in adult education, technical training, audio-visual technologies, and video conferencing systems. The ideal candidate…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 2 hours ago
C
Client Engagement Associate
CIBC
Victoria, BC
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 2 hours ago
EK
Operations Systems Specialist
Earls Kitchen + Bar
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
Earls Kitchen + Bar is hiring an Operations Systems Specialist to join our Technology team. The person best suited for this role has a keen eye for detail and technical experience –…
Added 2 hours ago
UW
Graphic Design Specialist
United Way Winnipeg
Winnipeg, MB
- Full-time
The Graphic Design Specialist brings ideas to life through creative, accessible, and brand-aligned visual design. From digital campaigns and social media to events, print materials,…
Added 3 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Specialist, Virtual Card Services is responsible for providing troubleshooting and technical support for financial assistance cards used in patient support programs which simplify…
Added 3 hours ago
TF
Equipment Compliance Specialist
Thermo Fisher Scientific
Ottawa, ON
- Full-time
As a Service Equipment Compliance Specialist, you will manage internal assets enabling the team to deliver consistently excellent service to our customers.
Added 3 hours ago
SM
RQ11732 – Training Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Training Specialist with extensive experience in adult education, technical training, audio-visual technologies, and video conferencing systems. The ideal candidate…
Added 4 hours ago
SM
Funding & Awards Specialist MAP
St. Michael's Hospital
Toronto, ON
- Temporary
About the Funding and Awards Specialist role at MAP
Added 4 hours ago
LI
Training Specialist Senior
Lotus IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Service Delivery and Procurement, is seeking a Senior Training Specialist to support the Justice Video Network (JVN) program. The successful consultant will lead the planning, design,…
Added 4 hours ago
B
ServiceNow Developer (CONTRACT ROLE)
Brookfield
Toronto, ON
- Full-time
Participate in requirements gathering, solution design, and technical documentation
Added 4 hours ago
C
Senior Technical Solutions Specialist
CIRA
Ottawa, ON
- Full-time
You’re an experienced technical leader who brings deep expertise and a strong commitment to customer outcomes. As a senior individual contributor and primary technical advisor for CIRA’s…
Added 4 hours ago
S
DD Specialist
SLB
Calgary, AB · AB
- Full-time
SLB is seeking an experienced Directional Driller Specialist to join our team in Alberta. In this field-based role, you will be responsible for steering wells at rig sites using SLB…
Added 4 hours ago
V
Specialist - Project Planning & Integration
Vale
Canada
- Full-time
We are seeking a Specialist – Project Planning & Integration - to join our VBM / CTO / Studies / Project Controls team at Sudbury, Ontario.
Added 4 hours ago
V
Sr Specialist - Project Estimating & Cost Control
Vale
Canada
- Full-time
We are seeking a Sr Specialist – Project Estimating & Cost Control to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 4 hours ago
V
Sr. Specialist - Project Risk Management
Vale
Canada
- Full-time
We are seeking a Sr. Specialist – Project Risk Management to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 4 hours ago
FH
Clinical Nurse Specialist (CNS)
Fraser Health
Surrey, BC
- Full-time
We currently have an exciting opportunity for a Clinical Nurse Specialist (CNS) to join the Learning Strategies and Professional Practice team.

Closed listing

Natus

Technical Service Specialist - Fixed Term Contract

Oakville, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Job Function: Service

Job Family: Technician Services

Job Overview:

Provides post-sale technical customer service to customers via phone, online chat, or text including.

Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)

Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools

Recommending products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets. Typically located in a call center environment

Responsibilities:

This entry-level professional role is focused on learning to apply formal training and foundational professional concepts to assigned tasks. The position involves gaining familiarity with standard problem-solving methodologies and learning to recognize and escalate issues or abnormalities to more experienced staff before acting on solutions.

The role requires clear and effective communication with coworkers, as well as active listening and the ability to provide factual responses. Project assignments are typically defined by others, and work is reviewed frequently to ensure alignment with expectations.

While independent responsibility is minimal, the individual is expected to contribute as a member of a team and begin developing basic work planning skills. Timely communication with leadership regarding potential delays or issues is essential. This role is designed to provide foundational experience and support professional growth in a structured environment.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required:

This level is intended for individuals beginning their professional careers or transitioning into a new field. Candidates are expected to have recently completed formal education or training relevant to the role. No or limited prior professional experience may be required, though internships or academic projects may be beneficial. The role focuses on learning core concepts, following structured guidance, and developing the skills needed to perform assigned tasks reliably with support and oversight.

Canada Pay Transparency Clause
This posting is for an existing vacancy. The expected annual base salary for this position is $XX–$XX CAD. This role may also be eligible for a company bonus or commission plan, as applicable to the position. Canadian work experience is not required. Automated or artificial intelligence–assisted tools may be used in the screening or assessment of applicants. Candidates who participate in an interview will be advised whether a hiring decision has been made within 45 days of the final interview, in accordance with applicable law.

Compensation and Benefits: Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, tuition reimbursement program eligibility and more...

Be the People part of the Neuro Solution. Apply Today.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. This posting is for an existing vacancy.

Accessibility: Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.

About employer

More about this job

Responsibilities

Provide post-sale technical support to customers by phone, online chat, or text, addressing equipment and software installation, activation, troubleshooting, product specifications, and compatibility questions. Follow established scripts and guidance, recommend relevant services when appropriate, escalate issues, and contribute to a collaborative, patient-focused team.

Requirements

This is an entry-level role for someone beginning a career or transitioning into a new field, with no or limited prior professional experience required. Candidates should have recently completed relevant education or training and be prepared to learn core concepts, follow structured guidance, communicate clearly, and work with support and oversight.

Skills

Technical Customer Service
Equipment Installation
Software Installation
Activation
Troubleshooting
Product Compatibility
Technical Product Information
Customer Communication
Active Listening
Problem Solving
Issue Escalation
Teamwork
Work Planning
Accountability
Adaptability
Continuous Improvement

Benefits

Healthcare Package
Paid Statutory Holidays
Three Weeks' Vacation
Seven Sick Days
RRSP Match
Tuition Reimbursement
Bonus Structure

Visa sponsorship

Not detected in the job text

Keywords

Post-Sale Technical Support
Neuro Solutions
Clinical Technology
Medical Equipment
Software
Equipment Installation
Software Installation
Activation
Troubleshooting
Product Specifications
Product Compatibility
Customer Inquiries
Phone Support
Online Chat
Text Support
Response Scripts
Technical Service
Issue Escalation
Problem-Solving Methodologies
Call Center
Patient-Focused Care
Customer Service
Teamwork
Continuous Improvement

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