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Gestionnaire des opérations | Operations Manager
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Montreal, QC
- Full-time
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DC
Quality Systems Specialist
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NAV CANADA

Manager, Emergency Planning and Business Continuity Programs

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Posting Title

Manager, Emergency Planning and Business Continuity Programs

Job Category

CORP SERV Management

Language Requirements

Bilingual Preferred / Bilingue de préférenceIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-11-08

Job Grade

L2 Zone A

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and governance of for NAV CANADA's Emergency Management, Business Continuity, Crisis Management and Operational Resilience Programs. The position is accountable for translating enterprise strategy into the frameworks, strategies and capabilities that enable the organization to prepare for, respond to, recover from and adapt to disruptive events while maintaining critical services and operational effectiveness. Through managers and program leads responsible for program delivery, the role leads the implementation and integration of Emergency Management, Business Continuity, Crisis Management and Operational Resilience capabilities across the organization, aligned with corporate objectives, operational requirements and regulatory obligations. The role provides subject matter expertise and trusted advice and strategic recommendations to the Director and Senior leaders on preparedness, continuity recovery and organizational resilience.

Job Description

What NAV CANADA offers you:

Challenging, team-oriented work environment
Competitive compensation and benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

In this role you will:

Lead the development and execution of NAV CANADA’s Emergency Management, Business Continuity, Crisis Management, and Operational Resilience strategies, ensuring preparedness, response, recovery, and resilience capabilities support critical service delivery.

Establish and continuously improve enterprise frameworks, governance models, standards, methodologies, and performance measures that strengthen organizational resilience and operational readiness.

Provide strategic leadership and oversight for business continuity, recovery planning, crisis management, critical service assurance, and enterprise resilience programs delivered through managers and specialists.

Direct enterprise training, exercising, and readiness programs, including simulations, tabletop exercises, capability assessments, and lessons-learned initiatives that drive continuous improvement.

Identify and assess resilience risks, capability gaps, and emerging threats, developing recommendations for priorities, investments, and improvement initiatives to enhance organizational preparedness and recovery capabilities.

Support executive decision-making during significant disruptions by providing strategic advice, risk analysis, incident escalation, and coordination of enterprise response and recovery activities.

Lead assurance, performance monitoring, and quality evaluation processes to measure program effectiveness, regulatory compliance, organizational readiness, and resilience maturity.

Build and maintain strong relationships with internal and external stakeholders, including regulators, government agencies, industry partners, and senior leaders, to advance resilience priorities and foster collaboration.

Represent NAV CANADA in resilience, emergency management, business continuity, and crisis management forums and contribute to industry best practices and partnerships.

Lead, coach, and develop a team of managers and program leads, establishing clear priorities, accountabilities, resource plans, and performance expectations to achieve portfolio objectives.

What you bring:

University degree, from accredited institutions related to emergency management domains or equivalent combination of education, training and experience.

Minimum of 7 years of progressive experience in emergency management, business continuity, crisis management, operational resilience or related disciplines, including significant experience leading programs and implementing enterprise-wide capabilities in complex organizations.

Demonstrated experience with incident management systems, including developing and implementing training and readiness programs.

Knowledge of applicable Canadian regulations and related standards (e.g., Fire Code, NFPA standards, provincial/municipal emergency management programs).
Knowledge of business continuity, emergency management and risk management methodologies and frameworks, including ISO 22301, NFPA 1600 and ISO 31000.
Knowledge of the Canadian civil air transportation sector, NAV CANADA's operating environment and regulatory context is preferred.
Knowledge of project and change management methodologies, approaches and tools, and extensive knowledge of industry best practices, methodologies and techniques for portfolio planning and program delivery.
Comprehensive knowledge of Emergency Management and Preparedness methodologies, including organizational resilience, crisis management, business continuity and emergency management governance in complex, regulated organizations.
Knowledge of threat, impact, gap and risk assessment methodologies, including approaches to identifying critical services, dependencies, recovery requirements and resilience capabilities.
Proficient in Microsoft 365 applications, including Word, Excel and PowerPoint, with strong research, analytical and data synthesis skills to support decision-making, performance reporting and continuous improvement.

How others describe you:

Demonstrated problem solving and decision-making skills during times of crisis, with the ability to exercise sound judgment, provide clear direction and appropriately escalate matters requiring executive decision.

Analytical skills with the ability to assess organizational capability and maturity, identify emerging risks and gaps, and develop clear recommendations to support senior leadership decision-making.

Exceptional organizational, planning, interpersonal and communication skills, with the ability to translate organizational strategy into portfolio strategies, frameworks, standards and implementation roadmaps.

Proven ability to lead through managers and multidisciplinary teams, influence stakeholders across a large, complex organization, and lead change and competing priorities to achieve results.

Demonstrated project and program management skills with the ability to lead complex initiatives and drive implementation.

Excellent presentation and communication skills, with the ability to present complex and sensitive information, provide trusted advice, build consensus among stakeholders and develop clear, actionable recommendations for diverse audiences.

Demonstrated ability to support executive decision-making during crises, disruptions and organizational recovery activities, including providing timely analysis, recommendations and decision support.

Strong governance, assurance and performance-management capabilities, with the ability to establish standards, assess program effectiveness, monitor capability maturity and identify opportunities for continuous improvement.

Strong facilitation and influencing skills, with the ability to reconcile differing stakeholder perspectives and gain commitment to organizational objectives.

Working Conditions:

This position is a hybrid position with a minimum – 3 days per week on site.
Standard office environment with exposure to computer glare and keyboarding.
Exposure to tight deadlines, conflicting demands, and changing priorities. May be required to support business units nationally during abnormal work periods and under stressful conditions.
Occasional domestic travel with potential for transborder and international trips.

Behaviour Statement:

All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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More about this job

Responsibilities

The manager provides strategic leadership and governance for the organization's emergency management, business continuity, and operational resilience programs. They are responsible for translating enterprise strategy into frameworks that enable the organization to prepare for, respond to, and recover from disruptive events.

Requirements

Candidates must have a university degree in a related field and at least 7 years of progressive experience in emergency management or business continuity. Strong knowledge of industry standards such as ISO 22301, NFPA 1600, and ISO 31000 is required.

Skills

Emergency management
Business continuity
Crisis management
Operational resilience
Strategic planning
Governance
Risk management
Leadership
Project management
Change management
Incident management
Stakeholder management
Analytical skills
Communication skills
Performance monitoring
Regulatory compliance

Benefits

Competitive compensation
Defined benefit pension plan
Growth and development opportunities
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Emergency Management
Business Continuity
Crisis Management
Operational Resilience
ISO 22301
NFPA 1600
ISO 31000
Risk Assessment
Governance
Strategic Planning
Project Management
Change Management
Incident Management
Microsoft 365
Regulatory Compliance
Performance Monitoring
Corporate Security
Tabletop Exercises
Capability Assessment
Data Synthesis
Stakeholder Engagement
Organizational Readiness
Critical Service Assurance
Enterprise Strategy
Leadership
Coaching
Mentoring
Policy Development
Reporting
Continuous Improvement

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