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Added 11 mins ago
CG
Chef Manager
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- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
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SD
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Total Wealth Planning Associate, National Support - Toronto, ON
Scotiabank
Toronto, ON
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Added 11 mins ago
HB
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Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 11 mins ago
T
Project Manager
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Added 26 mins ago
P
January 2027 - Financial Risk Management - Valuation (Non-CPA) - 4 month Co-op - Toronto
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Toronto, ON
- Full-time
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Added 26 mins ago
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Personal Banking Associate (Part time, 18.75h)- Langelier
TD
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- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 26 mins ago
T
Business Banking Associate
TD
Burnaby, BC
- Full-time
…future. Our quest is to deliver a first class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 26 mins ago
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Student Affairs Coordinator
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MacdonaldStewart Bld
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Added 41 mins ago
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- $60,000 to $80,000 CAD / year
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…relationship building, and creating beautiful living spaces. Our client is an established leader in luxury residential furnishings, representing some of the world's most prestigious…
Added 41 mins ago
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Added 1 hour ago
ScotiaMcLeod Administrative Associate - London, ON
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As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
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Financial Reporting & Tax Compliance, Senior Associate
PwC
Calgary, AB · Winnipeg, MB
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As a Senior Associate, you’ll work in our Tax Line of service as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities…
Added 1 hour ago
N
Client Care Associate - Group Retirement Services
Navacord
Elmira, ON
- $50,000 to $60,000 CAD / year
- Full-time
Provide proactive follow‑up on outstanding client requests and service issues
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- Full-time
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Navacord

Client Care Associate - Group Retirement Services

Elmira, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 3-5 years of experience in an administration role
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW:

We are looking for a motivated individual with strong technical and organizational skills to join our Wealth Management Team, in our Elmira, Ontario office. As a member of our team, you will enjoy a positive work environment, professional training, and competitive compensation. We promote work/life balance.

RESPONSIBILITIES:

Act as a primary day-to-day support contact for assigned GRS Groups, ensuring timely and accurate service delivery
Regular processing of Group Remittances
Support employee lifecycle events (enrollments, terminations, retirements, leaves of absence, plan changes)
Provide proactive follow‑up on outstanding client requests and service issues
Support GRS team with employee and plan sponsor meetings, presentations, and education sessions as required
Validate contribution, payroll, and deduction data; reconcile across systems, custodians, and carriers; and resolve discrepancies in balances, transactions, and reporting.
Identify trends in service requests, errors, and client feedback, and participate in continuous improvement initiatives by recommending and implementing process enhancements to improve client experience and operational effectiveness.
Support development of key performance indicators (KPIs) for GRS operations
Contribute to ad hoc projects and cross-functional initiatives as required
Support system maintenance, including data updates, accuracy checks, and periodic clean-up activities

REQUIREMENTS:

3-5 years of experience in an administration role
Experience with Group Retirement Services (GRS) and/or working knowledge in investment processes and procedures an asset (Mutual Funds, RRSP, RRIF,TFSA, RESP)
Proficient in Microsoft Office suite of products, with the ability to adapt to different systems
Experience with Salesforce is an asset but not required
Highly organized, detail oriented, proactive, and ability to multitask
Effective communication skills (written and oral)
Comfortable interacting with advisors, plan administrators, and carrier partners in a professional and efficient manner.
Bilingual (French)would be an asset but not required

This is a replacement role.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Provide day-to-day support to assigned Group Retirement Services clients, process remittances, and administer employee and plan changes while following up on client requests and service issues. Validate and reconcile contribution, payroll, and deduction data; support meetings and operational projects; and contribute to process improvements, KPI development, and system maintenance.

Requirements

Requires 3–5 years of administrative experience, strong organizational and communication skills, attention to detail, and proficiency with Microsoft Office and the ability to adapt to different systems. Group Retirement Services or investment-process knowledge is an asset, as are Salesforce experience and French bilingualism.

Skills

Remittance Processing
Data Validation
Payroll Reconciliation
Discrepancy Resolution
Client Service
Process Improvement
KPI Development
Microsoft Office
Salesforce
Organization
Attention to Detail
Multitasking
Written Communication
Oral Communication

Benefits

Professional Training
Competitive Compensation
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Services
Wealth Management
Group Remittances
Employee Enrollments
Terminations
Retirements
Leaves Of Absence
Plan Changes
Contribution Data
Payroll Data
Deduction Data
Data Reconciliation
Custodians
Carriers
Investment Processes
Mutual Funds
RRSP
RRIF
TFSA
RESP
Microsoft Office
Salesforce
Client Service
Process Improvement
Key Performance Indicators
System Maintenance
Data Accuracy
Employee Education Sessions

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