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Added 2 mins ago
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Senior Advisor Onboarding & Transitions Specialist
Manulife
Montreal, QC
- Full-time
Experience in the financial services industry, preferably with an IIROC- or MFDA-regulated firm, is an asset.
Added 2 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Georges, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
CG
Event Specialist
Compass Group Canada
Toronto, ON
- Full-time
Now, If You Were To Come On Board As One Of Our Event Specialist, We'd Ask You To Do The Following For Us
Added 32 mins ago
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Experts, service-conseil | Client Success Experts
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
Chez Bloom, nous ne fermons jamais la porte aux talents d’exception. Que vous soyez un·e leader en services-conseil, un·e stratège orienté·e client ou un·e professionnel·le d’agence…
Added 32 mins ago
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Senior Consultant, Technical - SR&ED
Ryan
Mississauga, ON
- Full-time
Must have excellent organization and time management skills, strong communication skills, and willingness to learn and be a team player · Valid driver’s license required
Added 32 mins ago
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Practice Director (Consulting) - Data Projects (Snowflake, Databricks, Redis) - Toronto
Propel
Toronto, ON
- Full-time
This is an opportunity for a Practice Director to take ownership of a growing data practice within a specialist technology consultancy. The role sits at the intersection of strategy and…
Added 1 hour ago
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Senior Data Integration Specialist
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Prince Edward, ON
- $36.92 to $54.14 CAD / hour
- Full-time
PhysioHouse Picton clinic provide personalized, evidence-based rehabilitation for a predominantly private client population, helping individuals recover from injury, manage pain, and…
Added 1 hour ago
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servicenow developer
Dexian
Toronto, ON
- $85 to $105 CAD / hour
- Contract
Support asset and configuration data alignment across infrastructure, applications, services, and business systems.
Added 1 hour ago
AC
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
Added 1 hour ago
SN
Field Placement and Program Specialist
Six Nations Polytechnic
Brantford, ON
- Full-time
The Field Placement & Program Specialist is responsible for managing field placement processes, providing specialized academic and operational program support, and promoting student…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Saint-Jérôme, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
Chez Bloom, nous ne fermons jamais la porte aux talents d’exception. Que vous soyez un·e leader en services-conseil, un·e stratège orienté·e client ou un·e professionnel·le d’agence…
Added 1 hour ago
FF
Private Wealth Manager/Portfolio Manager
Focus Financial Partners
Toronto, ON
- Full-time
The ideal candidate is fully licensed in Canada, preferably with US/cross-border licensing and experience
Added 2 hours ago
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Insurance Service Specialist at Petrela Westmount
Navacord
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Petrela Westmount (formerly, Petrela, Winter & Associates) is hiring an Insurance Services Specialist for our Toronto location. This is an entry level opportunity ideally suited for an…
Added 2 hours ago
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Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 2 hours ago
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New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust…
Added 2 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel soir
Shoppers Drug Mart
Repentigny, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 3 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 3 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 3 hours ago
MT
Bilingual Pricing Specialist
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 3 hours ago
EG
Merchant Growth Specialist
Ettain Group HR
MB · Manitoba, Canada
- Part-time
…specialized staffing, workforce management, and HR consulting services. Ettain Group HR focuses on aligning talent with business needs, emphasizing professional development and long-term…
Added 4 hours ago
TG
Quality Assurance / Quality Control
Triumph Group of Companies
Mississauga, ON
- Full-time
The QA/QC Inspection Specialist supports Triumph's roofing service and inspection division, splitting time between the field and the office. You'll assess roofing and building envelope…
Added 4 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
Saint John, NB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week

Navacord

Client Executive, Retirement

Edmonton, AB, Canada
Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience in group retirement services, preferably in an account management or client service environment.
Posting language: English
Posted: Oct 15, 2026

Original job description

Navacord is one of Canada’s largest insurance, group benefits and pension providers. Our goal is to provide our clients with expert advice in risk management, employee wellbeing and insurance. With multiple locations across Canada, we take pride in our ability to attract exceptional talent and build top performing teams who deliver the best results for our clients. Navacord invests time to understand our clients, reducing their total cost of risk, and helping them build stronger organizations.

THE ROLE

The Senior Group Retirement Client Specialist plays a key role in managing and supporting a portfolio of group retirement clients. This position is responsible for delivering a high level of client service, providing technical guidance, managing complex account requirements, and supporting clients and plan members throughout the lifecycle of their retirement programs.

The Senior Client Specialist works closely with clients, plan administrators, plan members, carriers, Account Managers, and internal teams to identify needs, resolve complex issues, support compliance requirements, and deliver effective retirement plan solutions.

WHAT YOU’LL DO:

Most importantly, you will lead by example, live our values, and build strong client relationships through exceptional service.
Independently manage a portfolio of group retirement clients and serve as a key point of contact for ongoing account needs.
Build and maintain strong relationships with clients, plan administrators, and other stakeholders.
Meet with clients to review their existing retirement programs, understand their needs, and identify opportunities to improve their overall plan experience.
Provide timely and accurate guidance on group retirement products, services, policies, and processes.
Manage complex client and plan member inquiries, using sound judgment to develop appropriate solutions.
Prepare and coordinate Annual Information Returns (AIRs) and Capital Accumulation Plan (CAP) reviews, ensuring appropriate attention to regulatory and compliance requirements.
Develop customized education strategies for clients, plan administrators, and plan members.
Coordinate complex service requests and ensure issues are resolved accurately and within required timelines.
Maintain thorough knowledge of group retirement products and services offered by various carriers.
Maintain accurate and up-to-date client information within the CRM system.
Resolve client complaints and escalated concerns quickly, professionally, and tactfully.
Provide guidance and support to Account Managers and other team members on account administration, products, processes, and client matters.
Support annual business planning and strategic initiatives within the Group Retirement Division.
Identify and implement opportunities to improve internal processes, workflows, and the overall client experience.
Share industry and technical knowledge with team members and contribute to team development.
Continue to expand knowledge of industry trends, regulatory requirements, products, and carrier processes.
Other duties as required.

WHAT WE REQUIRE:

5+ years of experience in group retirement services, preferably in an account management or client service environment.
Post-secondary education, industry programs, or relevant professional training.
RPA designation is preferred.
LLQP would be considered an asset.
Strong technical knowledge of group retirement products, services, and administration.
Demonstrated experience managing a portfolio of clients and handling complex client needs.
Strong understanding of retirement plan administration, including AIRs, CAP reviews, and member education.
Excellent client service and relationship-building skills.
Strong verbal and written communication skills, with the ability to communicate complex information clearly and confidently.
Strong problem-solving, conflict-resolution, and decision-making skills.
Excellent organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
Ability to work independently and take ownership of complex client matters.
Ability to collaborate effectively with clients, carriers, Account Managers, and internal teams.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Demonstrated commitment to continuous learning and professional development.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Senior Group Retirement Client Specialist manages a portfolio of group retirement clients, providing technical guidance and ensuring high-level service. They are responsible for resolving complex account issues, supporting compliance requirements, and coordinating retirement plan solutions for clients and plan members.

Requirements

Candidates must have 5+ years of experience in group retirement services and a strong understanding of retirement plan administration. A post-secondary education is required, with a preference for the RPA designation and LLQP certification.

Skills

Group retirement services
Account management
Client service
Technical guidance
Regulatory compliance
Annual Information Returns
Capital Accumulation Plan
Relationship building
Problem-solving
Conflict resolution
Time management
Microsoft Office Suite
Communication skills
Strategic planning
Plan administration

Visa sponsorship

Not detected in the job text

Keywords

Group retirement
Account management
Client service
Risk management
Employee wellbeing
Insurance
Pension
Regulatory compliance
Annual Information Returns
Capital Accumulation Plan
CRM
Strategic initiatives
RPA designation
LLQP
Microsoft Office
Plan administration
Client relations
Business planning
Industry trends
Conflict resolution

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Work requirements

Jobs in Canada